There are inbound emails missing in my resilient (42.2) inbox from time to time... I have imap configured (test always successful) with outlook and I can see all emails on server with my simple python imap script easily.  These missing emails don't show up in resilient-email.log at all. The volume of emails is low, like one or two per hour so it is not performance issue.

------------------------------
Irek Romaniuk
------------------------------

Hello!
  To be clear, do specific emails fail to be retrieved from the server, without any mention in the logs?
  How are you processing emails once they are retrieved? In theory if a script associates the message with an incident then the message will not appear on the inbox page. 
  There could also be a problem recorded in the client.log file, depending on what is actually happening.
-P.J.

------------------------------
Patrick (PJ) McKenna
SOAR Development
------------------------------

Original Message:
Sent: Wed April 20, 2022 04:27 PM
From: Irek Romaniuk
Subject: inbound emails missing occasionally

There are inbound emails missing in my resilient (42.2) inbox from time to time... I have imap configured (test always successful) with outlook and I can see all emails on server with my simple python imap script easily.  These missing emails don't show up in resilient-email.log at all. The volume of emails is low, like one or two per hour so it is not performance issue.

------------------------------
Irek Romaniuk
------------------------------

Right, nothing in the resilient-email.log , any log... I don't expect them in the inbox.

------------------------------
Irek Romaniuk
------------------------------

Original Message:
Sent: Thu April 21, 2022 10:32 AM
From: PATRICK MCKENNA
Subject: inbound emails missing occasionally

Hello!
  To be clear, do specific emails fail to be retrieved from the server, without any mention in the logs?
  How are you processing emails once they are retrieved? In theory if a script associates the message with an incident then the message will not appear on the inbox page. 
  There could also be a problem recorded in the client.log file, depending on what is actually happening.
-P.J.

------------------------------
Patrick (PJ) McKenna
SOAR Development

Original Message:
Sent: Wed April 20, 2022 04:27 PM
From: Irek Romaniuk
Subject: inbound emails missing occasionally

There are inbound emails missing in my resilient (42.2) inbox from time to time... I have imap configured (test always successful) with outlook and I can see all emails on server with my simple python imap script easily.  These missing emails don't show up in resilient-email.log at all. The volume of emails is low, like one or two per hour so it is not performance issue.

------------------------------
Irek Romaniuk
------------------------------

We've noticed this too (very occasional missing inbound emails). Its been too difficult to reproduce to be useful for IBM Support.

------------------------------
Jared Fagel
Cyber Security Analyst
ALLETE Inc.
------------------------------

Original Message:
Sent: Thu April 21, 2022 02:26 PM
From: Irek Romaniuk
Subject: inbound emails missing occasionally

Right, nothing in the resilient-email.log , any log... I don't expect them in the inbox.

------------------------------
Irek Romaniuk

Original Message:
Sent: Thu April 21, 2022 10:32 AM
From: PATRICK MCKENNA
Subject: inbound emails missing occasionally

Hello!
  To be clear, do specific emails fail to be retrieved from the server, without any mention in the logs?
  How are you processing emails once they are retrieved? In theory if a script associates the message with an incident then the message will not appear on the inbox page. 
  There could also be a problem recorded in the client.log file, depending on what is actually happening.
-P.J.

------------------------------
Patrick (PJ) McKenna
SOAR Development

Original Message:
Sent: Wed April 20, 2022 04:27 PM
From: Irek Romaniuk
Subject: inbound emails missing occasionally

There are inbound emails missing in my resilient (42.2) inbox from time to time... I have imap configured (test always successful) with outlook and I can see all emails on server with my simple python imap script easily.  These missing emails don't show up in resilient-email.log at all. The volume of emails is low, like one or two per hour so it is not performance issue.

------------------------------
Irek Romaniuk
------------------------------

Did you use IMAP ? I have ticket opened since a week..

------------------------------
Irek Romaniuk
------------------------------

Original Message:
Sent: Thu April 21, 2022 02:37 PM
From: Jared Fagel
Subject: inbound emails missing occasionally

We've noticed this too. Its been too difficult to reproduce to be useful for IBM Support.

------------------------------
Jared Fagel
Cyber Security Analyst
ALLETE Inc.

Original Message:
Sent: Thu April 21, 2022 02:26 PM
From: Irek Romaniuk
Subject: inbound emails missing occasionally

Right, nothing in the resilient-email.log , any log... I don't expect them in the inbox.

------------------------------
Irek Romaniuk

Original Message:
Sent: Thu April 21, 2022 10:32 AM
From: PATRICK MCKENNA
Subject: inbound emails missing occasionally

Hello!
  To be clear, do specific emails fail to be retrieved from the server, without any mention in the logs?
  How are you processing emails once they are retrieved? In theory if a script associates the message with an incident then the message will not appear on the inbox page. 
  There could also be a problem recorded in the client.log file, depending on what is actually happening.
-P.J.

------------------------------
Patrick (PJ) McKenna
SOAR Development

Original Message:
Sent: Wed April 20, 2022 04:27 PM
From: Irek Romaniuk
Subject: inbound emails missing occasionally

There are inbound emails missing in my resilient (42.2) inbox from time to time... I have imap configured (test always successful) with outlook and I can see all emails on server with my simple python imap script easily.  These missing emails don't show up in resilient-email.log at all. The volume of emails is low, like one or two per hour so it is not performance issue.

------------------------------
Irek Romaniuk
------------------------------

We do not.

------------------------------
Jared Fagel
Cyber Security Analyst
ALLETE Inc.
------------------------------

Original Message:
Sent: Thu April 21, 2022 02:44 PM
From: Irek Romaniuk
Subject: inbound emails missing occasionally

Did you use IMAP ? I have ticket opened since a week..

------------------------------
Irek Romaniuk

Original Message:
Sent: Thu April 21, 2022 02:37 PM
From: Jared Fagel
Subject: inbound emails missing occasionally

We've noticed this too. Its been too difficult to reproduce to be useful for IBM Support.

------------------------------
Jared Fagel
Cyber Security Analyst
ALLETE Inc.

Original Message:
Sent: Thu April 21, 2022 02:26 PM
From: Irek Romaniuk
Subject: inbound emails missing occasionally

Right, nothing in the resilient-email.log , any log... I don't expect them in the inbox.

------------------------------
Irek Romaniuk

Original Message:
Sent: Thu April 21, 2022 10:32 AM
From: PATRICK MCKENNA
Subject: inbound emails missing occasionally

Hello!
  To be clear, do specific emails fail to be retrieved from the server, without any mention in the logs?
  How are you processing emails once they are retrieved? In theory if a script associates the message with an incident then the message will not appear on the inbox page. 
  There could also be a problem recorded in the client.log file, depending on what is actually happening.
-P.J.

------------------------------
Patrick (PJ) McKenna
SOAR Development

Original Message:
Sent: Wed April 20, 2022 04:27 PM
From: Irek Romaniuk
Subject: inbound emails missing occasionally

There are inbound emails missing in my resilient (42.2) inbox from time to time... I have imap configured (test always successful) with outlook and I can see all emails on server with my simple python imap script easily.  These missing emails don't show up in resilient-email.log at all. The volume of emails is low, like one or two per hour so it is not performance issue.

------------------------------
Irek Romaniuk
------------------------------

it has to be that resilient-email.jar having issues, bug probably

------------------------------
Irek Romaniuk
------------------------------

Original Message:
Sent: Thu April 21, 2022 03:01 PM
From: Jared Fagel
Subject: inbound emails missing occasionally

We do not.

------------------------------
Jared Fagel
Cyber Security Analyst
ALLETE Inc.

Original Message:
Sent: Thu April 21, 2022 02:44 PM
From: Irek Romaniuk
Subject: inbound emails missing occasionally

Did you use IMAP ? I have ticket opened since a week..

------------------------------
Irek Romaniuk

Original Message:
Sent: Thu April 21, 2022 02:37 PM
From: Jared Fagel
Subject: inbound emails missing occasionally

We've noticed this too. Its been too difficult to reproduce to be useful for IBM Support.

------------------------------
Jared Fagel
Cyber Security Analyst
ALLETE Inc.

Original Message:
Sent: Thu April 21, 2022 02:26 PM
From: Irek Romaniuk
Subject: inbound emails missing occasionally

Right, nothing in the resilient-email.log , any log... I don't expect them in the inbox.

------------------------------
Irek Romaniuk

Original Message:
Sent: Thu April 21, 2022 10:32 AM
From: PATRICK MCKENNA
Subject: inbound emails missing occasionally

Hello!
  To be clear, do specific emails fail to be retrieved from the server, without any mention in the logs?
  How are you processing emails once they are retrieved? In theory if a script associates the message with an incident then the message will not appear on the inbox page. 
  There could also be a problem recorded in the client.log file, depending on what is actually happening.
-P.J.

------------------------------
Patrick (PJ) McKenna
SOAR Development

Original Message:
Sent: Wed April 20, 2022 04:27 PM
From: Irek Romaniuk
Subject: inbound emails missing occasionally

There are inbound emails missing in my resilient (42.2) inbox from time to time... I have imap configured (test always successful) with outlook and I can see all emails on server with my simple python imap script easily.  These missing emails don't show up in resilient-email.log at all. The volume of emails is low, like one or two per hour so it is not performance issue.

------------------------------
Irek Romaniuk
------------------------------