IBM License Metric Tool (ILMT)

IBM License Metric Tool (ILMT)

Connect with Db2, Informix, Netezza, open source, and other data experts to gain value from your data, share insights, and solve problems.

 View Only

  • 1.  ILMT Red Hat Betriebssystem übermittelt keine IBM Produkte

    Posted Tue October 24, 2023 03:26 AM

    Wir haben Red Hat Enterprise 8.7 auf ein Server installiert und den dann in ILMT eingebunden. Aber leider übermittelt er keine Softwareprodukte, Katalog Cores , keine Seriennummer usw . Hat jemand eine Idee ??

    We installed Red Hat Enterprise 8.7 on a server and then integrated it into ILMT. But unfortunately it does not transmit any software products, catalog cores, serial numbers, etc. Does somebody has any idea ??



    ------------------------------
    Heike Hohmann
    Mitarbeiter im IT Controlling
    Knappschaft Bahn See
    Bochum
    0151 10067408
    ------------------------------


  • 2.  RE: ILMT Red Hat Betriebssystem übermittelt keine IBM Produkte

    Posted Tue October 24, 2023 04:20 AM

    Hello Heike,

    Which deployment type of the scanner have you used on this Red Hat box ?
    Is this disconnected (https://www.ibm.com/docs/en/license-metric-tool?topic=server-installing-linux) or BigFix scenario (https://www.ibm.com/docs/en/license-metric-tool?topic=platform-installing-bigfix-clients)



    ------------------------------
    Thank you,
    Oktawian

    Oktawian Powązka, L3 Support
    IBM License Metric Tool
    ------------------------------

    Original Message


  • 3.  RE: ILMT Red Hat Betriebssystem übermittelt keine IBM Produkte

    Posted Tue October 24, 2023 05:29 AM
    Hello Oktawian,
     
    We used the BigFix scenario, since we already have the BESClient installed on all servers.
     
    This Server, however, has the "BESClient" installed manually, following this guide: https://support.bigfix.com/bes/install/besclients-nonwindows.html,
    due to new security policies on our site making it difficult to run the fixlet-installscript..
     
    I tried using the Fixlet "Install/Upgrade Scanner", but it kept failing with "no response"


    ------------------------------
    Heike Hohmann
    Mitarbeiter im IT Controlling
    Knappschaft Bahn See
    Bochum
    0151 10067408
    ------------------------------

    Original Message


  • 4.  RE: ILMT Red Hat Betriebssystem übermittelt keine IBM Produkte

    Posted Tue October 24, 2023 10:42 AM

    Hello Oktawian,

    We tried using the BigFix scenario, since we already have endpoint manager installed on all our servers.

    This server, however, was set up with "BESClient" manually, following this guide: BigFix Unix, Linux, and Mac Clients
    due to security policy changes on our site, making it difficult to run the install fixlet.

    I tried to run the install/upgrade scanner task, but it kept failing with "no response"



    ------------------------------
    Leon Prissing
    ------------------------------

    Original Message


  • 5.  RE: ILMT Red Hat Betriebssystem übermittelt keine IBM Produkte

    Posted Tue October 24, 2023 05:10 AM

    Mein Kollege aus dem technischen Bereich antwortet dir gleich 



    ------------------------------
    Heike Hohmann
    Mitarbeiter im IT Controlling
    Knappschaft Bahn See
    Bochum
    0151 10067408
    ------------------------------

    Original Message


  • 6.  RE: ILMT Red Hat Betriebssystem übermittelt keine IBM Produkte

    Posted Tue October 24, 2023 06:11 AM

    Hello Heike,

    To be honest 'kept failing with "no response"' doesn't say much....

    So, what exactly do you see on Action tab ?
    'Open' state with 'Not Reported' status or something else...


    First troubleshooting step is to check the Agent local log file which exist under following path:
    '/var/opt/BESClient/__BESData/__Global/Logs'
    It's possible that BigFix Server<->Agent communication is broken/blocked...that is why BigFix Agent (BESClient) doesn't receive any actions...



    ------------------------------
    Thank you,
    Oktawian

    Oktawian Powązka, L3 Support
    IBM License Metric Tool
    ------------------------------

    Original Message


  • 7.  RE: ILMT Red Hat Betriebssystem übermittelt keine IBM Produkte

    Posted Wed October 25, 2023 12:39 AM

    Hello Oktawian,

    Yes, we always end up at "Open State" with "Not Reported".

    As far as I can tell, the connection between our agent and server is fine.

    The log goes as follows:

       Successful Synchronization with site 'BES Support' (version 1484) - 'http://sync.bigfix.com/cgi-bin/bfgather/bessupport'
       Successful Synchronization with site 'IBM License Reporting' (version 153) - 'http://sync.bigfix.com/cgi-bin/bfgather/ibmlicensereporting'
    At 08:30:37 +0200 -
       Report posted successfully
    At 08:45:04 +0200 -
       Report posted successfully
    At 09:00:07 +0200 -
       Report posted successfully
    At 09:14:47 +0200 -
       Report posted successfully
    At 09:30:18 +0200 -
       Report posted successfully
    At 09:45:38 +0200 -
       Report posted successfully
    At 09:59:57 +0200 -
       Report posted successfully
    At 10:15:16 +0200 -
       Report posted successfully
    At 10:30:36 +0200 -
       Report posted successfully
    At 10:44:54 +0200 -
       Report posted successfully
    At 11:00:35 +0200 -
       Report posted successfully
    At 11:14:51 +0200 -
       Report posted successfully
    At 11:30:33 +0200 -
       Report posted successfully
    At 11:45:03 +0200 -
       Report posted successfully
    At 12:00:32 +0200 -
       Report posted successfully
    At 12:14:50 +0200 -
       Report posted successfully
    At 12:29:41 +0200 -
       Report posted successfully
    At 12:45:34 +0200 -
       Report posted successfully
    At 13:00:03 +0200 -
       Report posted successfully
    At 13:15:21 +0200 -
       Report posted successfully
    At 13:19:54 +0200 -

    This would be the time in question, according to BigFix:


    Thank you,

    Leon Prissing
    Knappschaft Bahn-See



    ------------------------------
    Leon Prissing
    ------------------------------

    Original Message


  • 8.  RE: ILMT Red Hat Betriebssystem übermittelt keine IBM Produkte

    Posted Wed October 25, 2023 04:30 AM

    Hello Leon,

    Well, I wouldn't say that connection between agent and server is entirely fine....
    Those 'Report Posted Successfully' messages means that BigFix Agent successfully communicated upwards: BigFix Agent -> BigFix Server.
    The question is if BigFix Agent receives UDP notifications sent by BigFix Server...

    I don't see any activities between 08:30 and 13:19...It look fishy.

    To unequivocally confirm UDP notifications flow please force 'Send Refresh' (from Bigfix Console) against this BigFix Agent.
    Agent log should confirm that message by following entry:
    'ForceRefresh command received'


    Anyhow, there is a useful trick to force the full BigFix Agent<->BigFix Server synchronization :

    1. stop the BigFix Agent,
    2. Delete the '/var/opt/BESClient/__BESData' folder,
    3. start the BigFix Agent,

    That way BigFix Agent should receive all due actions...



    ------------------------------
    Thank you,
    Oktawian

    Oktawian Powązka, L3 Support
    IBM License Metric Tool
    ------------------------------

    Original Message


Related Content