We have seen the same issue.
Sometimes adding a worklog to that workorder clears it but you won't be able to do that if its a CAN workorder
Unfortunately we've had to complete reinstall the app though for Android you can just clear the data / cache, however you would need to type in the Maximo URL again
I would advise to make sure all changes are synced then clear the app cache
This issue apparently comes about due to the record being "orphaned" on the devices by multiple users working on the same workorder or connection issues
If only there was a functionality to clear these off
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Christopher Kung
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Original Message:
Sent: Thu May 27, 2021 03:35 PM
From: Lynn Bradford
Subject: IBMMaximoTechnician work order hangs on to COMP / CAN work orders
We use Maximo as a Service(MaaS) and the Anywhere IBM Maximo Technician app on Samsung Active2 SM-T390 tablets. Over the past 2 weeks, I've had Techs come to me with COMP/CAN work orders showing on their daily work list. I've refreshed the data, synchronized the data, restarted the tablet, rinse and repeat a number of times without success. My service provider responded to my SR that I would need to uninstall/reinstall the app.
I need someone to tell me why this is happening, and how to prevent it. My IT group is managing the desktop via Microsoft Intune. If I need to do anything, I have no choice but to go to IT. They are asking why IBM would suggest we keep uninstalling/reinstalling their app?
Please help!
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Lynn Bradford
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