purchased a 6 month rental for IBM SPSS Statistics 26 for Mac on

November 21, 2020 for $39.95. My laptop was recently damaged by water and

is not usable. I purchased Access Guarantee Retrieval today for $14.95 so that I could download SPSS on another laptop. However, after I downloaded

it, when I entered my "key," I got a message that my authorization has

failed because I am not allowed to generate any more new licenses. I was under the impression that I could re-download my software, if I purchased the access guarantee retrieval.

Support Member

If you get a message that your authorization code that you are not allowed to generate any more license then this means you used the code already for 2 activations and then no more activation is left.

We can check your 20 digit authorization code if it can be reset for one additional activation but for this you need to open a ticket with option B) below :

***

Dear SPSS user,

Due to privacy issues, SPSS Licensing requests which require exchange of confidential information such as IBM Customer Number, Authorization Code, email address, etc... need to be handled through either a normal Support ticket via link above or via the SPSS Licensing support page.

A) If you have a normal Support contract open a ticket on:

https://www.ibm.com/mysupport/

with your IBM customer number ICN.

B) If you do not have a Support contract use method below:

Go to:

https://www.ibm.com/mysupport/s/topic/0TO500000001xvJGAQ/spss-licensing

Use the blue button called “Open a case to get help with SPSS License issues” to open a case. Include all required information (e.g. authorization code, lock-code, product version, ...) such that we can immediately process your request.

regards, IBM SPSS Technical Support