After an upgrade of Case Manager from 5.3.3.x to BAW 20.0.0.2 The Profile Plugin displayname feature is no longer working. How can we go about finding the cause.
log snippet is here:
[5/14/21 13:28:27:785 CDT] 00000143 SystemOut O CIWEB Debug: [XXXXX ] [REQUEST 15172] com.ibm.ecm.util.PluginUtil.getPlugins() plugins count: 33
[5/14/21 13:28:27:785 CDT] 00000143 SystemOut O CIWEB Perf : [XXXXX ] [REQUEST 15172] com.ibm.ecm.util.PluginUtil.getPlugins() (elapsed time: 0:0.000) - load plugins
[5/14/21 13:28:27:785 CDT] 00000143 SystemOut O CIWEB Perf : [XXXXX ] [REQUEST 15172] com.ibm.ecm.util.PluginUtil.invokeService() Executing Plugin Service "profilePluginLookupService" from Plugin "ProfilePlugin"
[5/14/21 13:28:27:785 CDT] 00000143 SystemOut O CIWEB Entry: [XXXXX ] [REQUEST 15172] com.ibm.ecm.extension.profile.ProfilePluginLookupService.execute()
[5/14/21 13:28:27:785 CDT] 00000143 SystemOut O CIWEB Error: [XXXXX ] [REQUEST 15172] com.ibm.ecm.extension.profile.ProfilePluginLookupService.execute()
java.lang.RuntimeException: Cannot find shortname:
at com.ibm.ecm.extension.profile.ProfilePluginLookupService.execute(ProfilePluginLookupService.java:64)
at com.ibm.ecm.util.PluginUtil.invokeService(PluginUtil.java:1466)
at com.ibm.ecm.struts.actions.PluginAction.executeBaseAction(PluginAction.java:139)
at com.ibm.ecm.struts.actions.BaseActionHandlerImpl.executeAction(BaseActionHandlerImpl.java:462)
at com.ibm.ecm.struts.actions.BaseAction.execute(BaseAction.java:76)
at com.ibm.ecm.jaxrs.Actions.loadAndExecuteAction(Actions.java:719)
at com.ibm.ecm.jaxrs.Actions.handleAction(Actions.java:111)
at com.ibm.ecm.jaxrs.Actions.handleGetActions(Actions.java:140)
at sun.reflect.GeneratedMethodAccessor57.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:55)
at java.lang.reflect.Method.invoke(Method.java:508)
at org.apache.wink.server.internal.handlers.InvokeMethodHandler.handleRequest(InvokeMethodHandler.java:63)
at org.apache.wink.server.handlers.AbstractHandler.handleRequest(AbstractHandler.java:33)
at org.apache.wink.server.handlers.RequestHandlersChain.handle(RequestHandlersChain.java:26)
at org.apache.wink.server.handlers.RequestHandlersChain.handle(RequestHandlersChain.java:22)
at org.apache.wink.server.handlers.AbstractHandlersChain.doChain(AbstractHandlersChain.java:75)
at org.apache.wink.server.internal.handlers.CreateInvocationParametersHandler.handleRequest(CreateInvocationParametersHandler.java:54)
at org.apache.wink.server.handlers.RequestHandlersChain.handle(RequestHandlersChain.java:26)
at org.apache.wink.server.handlers.RequestHandlersChain.handle(RequestHandlersChain.java:22)
at org.apache.wink.server.handlers.AbstractHandlersChain.doChain(AbstractHandlersChain.java:75)
at org.apache.wink.server.handlers.AbstractHandler.handleRequest(AbstractHandler.java:34)
at org.apache.wink.server.handlers.RequestHandlersChain.handle(RequestHandlersChain.java:26)
at org.apache.wink.server.handlers.RequestHandlersChain.handle(RequestHandlersChain.java:22)
at org.apache.wink.server.handlers.AbstractHandlersChain.doChain(AbstractHandlersChain.java:75)
at org.apache.wink.server.internal.handlers.FindResourceMethodHandler.handleSubResourceMethod(FindResourceMethodHandler.java:188)
at org.apache.wink.server.internal.handlers.FindResourceMethodHandler.handleRequest(FindResourceMethodHandler.java:110)
at org.apache.wink.server.handlers.RequestHandlersChain.handle(RequestHandlersChain.java:26)
at org.apache.wink.server.handlers.RequestHandlersChain.handle(RequestHandlersChain.java:22)
at org.apache.wink.server.handlers.AbstractHandlersChain.doChain(AbstractHandlersChain.java:75)
at org.apache.wink.server.internal.handlers.FindRootResourceHandler.handleRequest(FindRootResourceHandler.java:95)
at org.apache.wink.server.handlers.RequestHandlersChain.handle(RequestHandlersChain.java:26)
at org.apache.wink.server.handlers.RequestHandlersChain.handle(RequestHandlersChain.java:22)
at org.apache.wink.server.handlers.AbstractHandlersChain.doChain(AbstractHandlersChain.java:75)
at org.apache.wink.server.internal.handlers.HeadMethodHandler.handleRequest(HeadMethodHandler.java:53)
at org.apache.wink.server.handlers.RequestHandlersChain.handle(RequestHandlersChain.java:26)
at org.apache.wink.server.handlers.RequestHandlersChain.handle(RequestHandlersChain.java:22)
at org.apache.wink.server.handlers.AbstractHandlersChain.doChain(AbstractHandlersChain.java:75)
at org.apache.wink.server.internal.handlers.OptionsMethodWADLHandler.handleRequest(OptionsMethodWADLHandler.java:51)
at org.apache.wink.server.handlers.RequestHandlersChain.handle(RequestHandlersChain.java:26)
at org.apache.wink.server.handlers.RequestHandlersChain.handle(RequestHandlersChain.java:22)
at org.apache.wink.server.handlers.AbstractHandlersChain.doChain(AbstractHandlersChain.java:75)
at org.apache.wink.server.internal.handlers.SearchResultHandler.handleRequest(SearchResultHandler.java:33)
at org.apache.wink.server.handlers.RequestHandlersChain.handle(RequestHandlersChain.java:26)
at org.apache.wink.server.handlers.RequestHandlersChain.handle(RequestHandlersChain.java:22)
at org.apache.wink.server.handlers.AbstractHandlersChain.doChain(AbstractHandlersChain.java:75)
at org.apache.wink.server.internal.log.ResourceInvocation.handleRequest(ResourceInvocation.java:92)
at org.apache.wink.server.handlers.RequestHandlersChain.handle(RequestHandlersChain.java:26)
at org.apache.wink.server.handlers.RequestHandlersChain.handle(RequestHandlersChain.java:22)
at org.apache.wink.server.handlers.AbstractHandlersChain.doChain(AbstractHandlersChain.java:75)
at org.apache.wink.server.internal.log.Requests.handleRequest(Requests.java:76)
at org.apache.wink.server.handlers.RequestHandlersChain.handle(RequestHandlersChain.java:26)
at org.apache.wink.server.handlers.RequestHandlersChain.handle(RequestHandlersChain.java:22)
at org.apache.wink.server.handlers.AbstractHandlersChain.doChain(AbstractHandlersChain.java:75)
at org.apache.wink.server.handlers.AbstractHandlersChain.run(AbstractHandlersChain.java:60)
at org.apache.wink.server.internal.RequestProcessor.handleRequestWithoutFaultBarrier(RequestProcessor.java:207)
at org.apache.wink.server.internal.RequestProcessor.handleRequest(RequestProcessor.java:154)
at org.apache.wink.server.internal.servlet.RestServlet.service(RestServlet.java:124)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:668)
at com.ibm.ws.webcontainer.servlet.ServletWrapper.service(ServletWrapper.java:1233)
at com.ibm.ws.webcontainer.servlet.ServletWrapper.handleRequest(ServletWrapper.java:782)
at com.ibm.ws.webcontainer.servlet.ServletWrapper.handleRequest(ServletWrapper.java:481)
at com.ibm.ws.webcontainer.servlet.ServletWrapperImpl.handleRequest(ServletWrapperImpl.java:178)
at com.ibm.ws.webcontainer.filter.WebAppFilterChain.invokeTarget(WebAppFilterChain.java:136)
at com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter(WebAppFilterChain.java:97)
at com.ibm.ecm.filters.ESAPIWafFilter.doFilter(ESAPIWafFilter.java:267)
at com.ibm.ws.webcontainer.filter.FilterInstanceWrapper.doFilter(FilterInstanceWrapper.java:195)
at com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter(WebAppFilterChain.java:91)
at com.ibm.ecm.filters.CORSFilter.doFilter(CORSFilter.java:100)
at com.ibm.ws.webcontainer.filter.FilterInstanceWrapper.doFilter(FilterInstanceWrapper.java:195)
at com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter(WebAppFilterChain.java:91)
at com.ibm.ws.webcontainer.filter.WebAppFilterManager.doFilter(WebAppFilterManager.java:967)
at com.ibm.ws.webcontainer.filter.WebAppFilterManager.invokeFilters(WebAppFilterManager.java:1107)
at com.ibm.ws.webcontainer.servlet.CacheServletWrapper.handleRequest(CacheServletWrapper.java:87)
at com.ibm.ws.webcontainer.WebContainer.handleRequest(WebContainer.java:949)
at com.ibm.ws.webcontainer.WSWebContainer.handleRequest(WSWebContainer.java:1817)
at com.ibm.ws.webcontainer.channel.WCChannelLink.ready(WCChannelLink.java:213)
at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleDiscrimination(HttpInboundLink.java:463)
at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleNewRequest(HttpInboundLink.java:530)
at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.processRequest(HttpInboundLink.java:316)
at com.ibm.ws.http.channel.inbound.impl.HttpICLReadCallback.complete(HttpICLReadCallback.java:88)
at com.ibm.ws.ssl.channel.impl.SSLReadServiceContext$SSLReadCompletedCallback.complete(SSLReadServiceContext.java:1833)
at com.ibm.ws.tcp.channel.impl.AioReadCompletionListener.futureCompleted(AioReadCompletionListener.java:175)
at com.ibm.io.async.AbstractAsyncFuture.invokeCallback(AbstractAsyncFuture.java:217)
at com.ibm.io.async.AsyncChannelFuture.fireCompletionActions(AsyncChannelFuture.java:161)
at com.ibm.io.async.AsyncFuture.completed(AsyncFuture.java:138)
at com.ibm.io.async.ResultHandler.complete(ResultHandler.java:204)
at com.ibm.io.async.ResultHandler.runEventProcessingLoop(ResultHandler.java:775)
at com.ibm.io.async.ResultHandler$2.run(ResultHandler.java:905)
at com.ibm.ws.util.ThreadPool$Worker.run(ThreadPool.java:1892)
#IBMContentNavigator(ICN)#Support#SupportMigration