When installing the zip file casrv-11.1.7-2205311318-winx64h for Cognos 11.1.7 FP 5, I get the following error. 




The following is the error message visible at the end of the log file. 



I have tried to redownload the zip file and tried changing the security settings for the install folder. Neither option seemed to fix the issue. Is this due to a corrupt zip file, or another issue?

When I tried to unzip the file to test it, I was given an error message. I am able to unzip the older casrv file on the server. I used the zipped version for the install.

------------------------------
Elizabeth Johnson
------------------------------

#CognosAnalyticswithWatson

Hi Elizabeth - Just to be clear, are you using the Installer exe specific for 11.1.7 FP5?

Shawn

------------------------------
Shawn Lamson
------------------------------

Original Message:
Sent: Mon July 11, 2022 10:38 AM
From: Elizabeth Johnson
Subject: Error Installing Cognos 11.1.7 Fix Pack 5


When installing the zip file casrv-11.1.7-2205311318-winx64h for Cognos 11.1.7 FP 5, I get the following error. 




The following is the error message visible at the end of the log file. 



I have tried to redownload the zip file and tried changing the security settings for the install folder. Neither option seemed to fix the issue. Is this due to a corrupt zip file, or another issue?

When I tried to unzip the file to test it, I was given an error message. I am able to unzip the older casrv file on the server. I used the zipped version for the install.

------------------------------
Elizabeth Johnson
------------------------------

#CognosAnalyticswithWatson

Yes. I used the installer analytics-installer-2.2.16-win.exe

------------------------------
Elizabeth Johnson
------------------------------

Original Message:
Sent: Tue July 12, 2022 01:38 AM
From: Shawn Lamson
Subject: Error Installing Cognos 11.1.7 Fix Pack 5

Hi Elizabeth - Just to be clear, are you using the Installer exe specific for 11.1.7 FP5?

Shawn

------------------------------
Shawn Lamson

Original Message:
Sent: Mon July 11, 2022 10:38 AM
From: Elizabeth Johnson
Subject: Error Installing Cognos 11.1.7 Fix Pack 5


When installing the zip file casrv-11.1.7-2205311318-winx64h for Cognos 11.1.7 FP 5, I get the following error. 




The following is the error message visible at the end of the log file. 



I have tried to redownload the zip file and tried changing the security settings for the install folder. Neither option seemed to fix the issue. Is this due to a corrupt zip file, or another issue?

When I tried to unzip the file to test it, I was given an error message. I am able to unzip the older casrv file on the server. I used the zipped version for the install.

------------------------------
Elizabeth Johnson
------------------------------

#CognosAnalyticswithWatson

I installed 11.1.7 FP5 a few weeks ago and didn't have any issues.

I just unzipped it using 7-zip and it unzipped without issue.

My guess is something is corrupting the zip file.  How big is the file?  Mine is:

Size:                 5.28 GB (5,679,196,626 bytes)
Size on disk:    5.28 GB (5,679,198,208 bytes)

Maybe try a different browser or delete the file and clear your browser cache & cookies.  It's also possible IBM is having network/server issues and terminating your download before it's completed.  Also maybe your antivirus is messing with it?

Best of luck,

Wayne

------------------------------
Wayne Westlake
------------------------------

Original Message:
Sent: Tue July 12, 2022 10:58 AM
From: Elizabeth Johnson
Subject: Error Installing Cognos 11.1.7 Fix Pack 5

Yes. I used the installer analytics-installer-2.2.16-win.exe

------------------------------
Elizabeth Johnson

Original Message:
Sent: Tue July 12, 2022 01:38 AM
From: Shawn Lamson
Subject: Error Installing Cognos 11.1.7 Fix Pack 5

Hi Elizabeth - Just to be clear, are you using the Installer exe specific for 11.1.7 FP5?

Shawn

------------------------------
Shawn Lamson

Original Message:
Sent: Mon July 11, 2022 10:38 AM
From: Elizabeth Johnson
Subject: Error Installing Cognos 11.1.7 Fix Pack 5


When installing the zip file casrv-11.1.7-2205311318-winx64h for Cognos 11.1.7 FP 5, I get the following error. 




The following is the error message visible at the end of the log file. 



I have tried to redownload the zip file and tried changing the security settings for the install folder. Neither option seemed to fix the issue. Is this due to a corrupt zip file, or another issue?

When I tried to unzip the file to test it, I was given an error message. I am able to unzip the older casrv file on the server. I used the zipped version for the install.

------------------------------
Elizabeth Johnson
------------------------------

#CognosAnalyticswithWatson