PU,
I am not that familiar with the Cyclone products either, and it sounds like most of your issues are centered around the lack of visibility into and around the Cyclone product. I will forward these questions to our VAN provider and see if they have any insight. From my experience, I had to speak with Cyclone support directly and actually bolted the Cyclone support environment into ours to resolve our issues, because the tech person at our VAN had inherited the AS2 aspect and wasn’t that familiar with it, thus Cyclone support was able to support their customer a little easier. At any rate, I was able to get a support .pdf of the Cyclone Commerce Interchange product and will send it to you, it may have some information around content types. However, I’m not sure which Cyclone product/version(s) you may be dealing with.
#Integration-Server-and-ESB#edi#webMethods