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Duplicate Follow Up Work Orders from Anywhere

  • 1.  Duplicate Follow Up Work Orders from Anywhere

    Posted Mon December 11, 2017 02:52 AM

    Hi all

    We are experiencing an issue with our Anywhere implementation where users are raising follow-up work orders from their field devices and it is resulting in the work orders often being duplicated back in Maximo. It varies between 1 in 10 to about 1 in 50 work orders being duplicated. The work orders are exactly the same but with a different work order number and created just a few seconds apart.

    We have raised the issue as a PMR with IBM but many weeks later we are still trying to convince them that the issue originates in the core Anywhere code and not one of our customisations.

    I was just wondering if anyone else has experienced this issue?

    We are on v7.6 Anywhere on Windows 8.1

    I would also be interested to hear from anyone else using Anywhere on Windows to hear their experiences.

    Thanks

    Regards

    Rachel


    #Maximo
    #AssetandFacilitiesManagement


  • 2.  RE: Duplicate Follow Up Work Orders from Anywhere

    Posted Mon December 11, 2017 04:41 AM

    Have you tried to install lasted fixpacks? 


    #Maximo
    #AssetandFacilitiesManagement


  • 3.  RE: Duplicate Follow Up Work Orders from Anywhere

    Posted Tue December 12, 2017 07:58 AM