Happy Friday Community Users!
We've been SSO enabled for-ever quite-a-long-time.

Ever since R12.9 upgrade, our users are having to enter their email address to log on to our Apptio instance.

This wasn't the case prior - users would just be logged in straight to CT landing page, or whatever other report URL they launched. It makes for a very frustrating user-experience ... having to re-enter email each time they need to access Apptio (or get timed-out).

We are working with Apptio Support to resolve this. I'm keen to know if anyone else is facing this issue, or if you did and have addressed it now.


... if you've read this far then please take a moment to respond :)

Have a great week-end.




------------------------------
JJ Sharma
Sr. TBM Practice Manager
KPMG Australia
------------------------------

#Frontdoor

Hi @Jaitabh Jewel Sharma ,

We are currently on Server 12.10 /Client 1.17 and are now encountering this exact issue. Was this ever resolved in your case?

Original Message:
Sent: 03-24-2022 22:39
From: JJ Sharma
Subject: Diminished SSO Functionality post R12.9 upgrade

Happy Friday Community Users!
We've been SSO enabled for-ever quite-a-long-time.

Ever since R12.9 upgrade, our users are having to enter their email address to log on to our Apptio instance.

This wasn't the case prior - users would just be logged in straight to CT landing page, or whatever other report URL they launched. It makes for a very frustrating user-experience ... having to re-enter email each time they need to access Apptio (or get timed-out).

We are working with Apptio Support to resolve this. I'm keen to know if anyone else is facing this issue, or if you did and have addressed it now.


... if you've read this far then please take a moment to respond :)

Have a great week-end.




------------------------------
JJ Sharma
Sr. TBM Practice Manager
KPMG Australia
------------------------------

#Frontdoor

@Liam Trant ... yes. Apptio Support resolved it for us.

------------------------------
JJ Sharma
Sr. TBM Practice Manager
KPMG Australia
------------------------------

Original Message:
Sent: 04-23-2023 08:34
From: Liam Trant
Subject: Diminished SSO Functionality post R12.9 upgrade

Hi @Jaitabh Jewel Sharma ,

We are currently on Server 12.10 /Client 1.17 and are now encountering this exact issue. Was this ever resolved in your case?

Original Message:
Sent: 03-24-2022 22:39
From: JJ Sharma
Subject: Diminished SSO Functionality post R12.9 upgrade

Happy Friday Community Users!
We've been SSO enabled for-ever quite-a-long-time.

Ever since R12.9 upgrade, our users are having to enter their email address to log on to our Apptio instance.

This wasn't the case prior - users would just be logged in straight to CT landing page, or whatever other report URL they launched. It makes for a very frustrating user-experience ... having to re-enter email each time they need to access Apptio (or get timed-out).

We are working with Apptio Support to resolve this. I'm keen to know if anyone else is facing this issue, or if you did and have addressed it now.


... if you've read this far then please take a moment to respond :)

Have a great week-end.




------------------------------
JJ Sharma
Sr. TBM Practice Manager
KPMG Australia
------------------------------

#Frontdoor