Content Management and Capture

I am trying to generate the IER crystal reports on the ICN server and facing the below error for the report page:-

“The viewer was unable to find the resources required to render the report.”

Please check the following to resolve the issue.

1. Verify that crystalreportviewers/ is accessible to your WebApp and is the correct path to the viewer resources.

2. You may customize this location by altering the crystal_image_uri and crystal_image_use_relative properties in the web.xml.

3. Validate that the file crv.js exists at crystalreportviewers/js/crviewer/crv.js.

And also we are trying to redeploy the ICN application for crystal reports by following below link:-

https://www.ibm.com/support/knowledgecenter/SSNVVQ_5.2.0/com.ibm.p8.installingrm.doc/frmoc019.html?view=embed

By following above link, it is mentioned to make changes to web.xml for Crystal Server. So we are following that but these changes are not getting affected on the Websphere server after the ICN redeploy.

Can changes not been affected on websphere server be the issue, we are not able to view the reports on ICN.

Or is ICN stopping from anything to not view the report

Hi,

Is the updated web.xml at path icn_install_path/IBM/ECMClient/configure/explodedformat/navigator/WEB-INF ?

Did you complete step 5 in above link? That contains two required tasks: rebuild the application and redeploy the application.

Regards,

Angie

Yes, I have done all steps- rebuild the application and redeploy the application steps as well. But these changes not get effect on server for crystal viewer.

Hi,

Please check if the deployed web.xml contains the changes at path

If the changes are there yet problem persists, please consult with Cristal Server support and correct the configuration.

Regards,

Angie

The changes are not deployed in web.xml at path WAS_HOME/profiles/default/installedApps/node_name/navigator.ear

/navigator.war

Is ICN stopping or blocking to deploy the changes. please suggest

Hi,

When packaging the WAR, Websphere might build a different web.xml. Please check the web.xml in the built navigator.ear/navigator.war file. Make sure that the changes are in the WAR. Otherwise, replace the web.xml in the WAR file and deploy the updated EAR/WAR again.

Regards,

Angie

Thanks a lot Angie.

I have replace the web.xml in the WAR file and redeploy the ICN application. It got worked and able to generate the reports.