IBM Guardium

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  • 1.  Collector Cli

    Posted Wed November 08, 2023 07:21 AM
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    Hi All,

    Collector Cli password is getting denied and tried to reset the password.

    After re-entering the new password, the page gets exit. unable to change the password and found the error that "cant connect DB".

     Kindly find the attachment for your reference.



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    sathya Janakiraman
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  • 2.  RE: Collector Cli

    Posted Wed November 08, 2023 09:54 AM
    Reply

    Hi Sathya,

    Off the top of my head, I would ask if this is a new collector that may not have the latest upgrade patch for the mysql cert issue that hit around 4/2.

    Or your the database is down due to a patching issue or some other issue. 

    If it is a VM, you might make sure the underlying infrastructure is ok.

    It is hard to troubleshoot with limited information. Best case is to open a support ticket and provide the root passkey and they can login and see what is doing on.

    Jennifer



    ------------------------------
    Jennifer Dodson
    Brand Technical Specialist
    Global Sales, Financial Services
    1 469 796 8337 Mobile
    jennifer.dodson@ibm.com

    IBM
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    Original Message