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  • 1.  Cloud - error logging in via IBMId

    Posted Thu April 28, 2022 04:38 AM
    ​We're getting a widespread error for all users attempting to log into the cloud. Anyone else having the same issue. We've raised a ticket.
    Error Message


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    Paul Segal
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    #PlanningAnalyticswithWatson


  • 2.  RE: Cloud - error logging in via IBMId

    Posted Thu April 28, 2022 04:41 AM
    Hi Paul,

    Same for me and my clients. Cannot connect to the BP environment either.

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    George Tonkin
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    Original Message


  • 3.  RE: Cloud - error logging in via IBMId

    Posted Thu April 28, 2022 04:53 AM

    We noticed this about an hour ago and raised a high priority case for support.

     

    As yet we've received no response...

     

    Kind regards

     

     

    Phil Lidstone

    Finance Systems Technician

    Zurich UK Finance

     

     




    Original Message


  • 4.  RE: Cloud - error logging in via IBMId

    Posted Thu April 28, 2022 08:59 AM
    We are also experiencing it from our end. Both our production and development are not accessible.

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    Jober Agcanas
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    Original Message


  • 5.  RE: Cloud - error logging in via IBMId

    Posted Thu April 28, 2022 05:33 AM
    Same for my clients ...

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    Hallbjorn Bjornsson
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    Original Message


  • 6.  RE: Cloud - error logging in via IBMId

    Posted Thu April 28, 2022 06:08 AM
    ​So I'm told this is a system-wide outage by IBM and they're working on it. The actuals TM1 instances look to be fine, but that's a bit useless when you can't actually log on to them. IBM seem to have a systemic problem with IBMId, as I think all but one of the outages I can remember in the past year or two are related to outages with IBMId. This seems to me to be one of those "really, you had one job" things.

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    Paul Segal
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    Original Message


  • 7.  RE: Cloud - error logging in via IBMId

    Posted Thu April 28, 2022 09:29 AM
    Edited by System Admin Fri January 20, 2023 04:18 PM
    Hi all, 

    Unfortunately, we experienced an issue today,  impacting IBMid services which affected the ability for users to authenticate into Planning Analytics for a short period of time. The issue has been resolved and users can log in normally.

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    Tracy Peppy
    Product Manager
    IBM Planning Analytics on Cloud
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    Original Message


  • 8.  RE: Cloud - error logging in via IBMId

    Posted Thu April 28, 2022 09:45 AM
    Thanks Tracy. However:

    1. It was around a five hour outage. A "short time" for me is 30 minutes or less.
    2. It would be helpful if you could let us know the cause of the outage and if it's likely to happen again. As I said above, IBMId appears to be a major weakness for PAOC - this is by no means the first time this has happened.​

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    Paul Segal
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    Original Message


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