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Change Process status problem - STATUS_UNKNOWN

  • 1.  Change Process status problem - STATUS_UNKNOWN

    Posted Wed February 13, 2013 05:33 PM

    Hello,

    I’m having a problem when chaging the status of a process instance. Namely on the Suspend to Resume transition

    I get the following error:

    Could not run ‘changeProcessStatus’.

    com.wm.driver.comm.b2b.WmCommException: [[[PRT.0101.9244] PID 2b9c838075ee11e2b58183c8d505dcdc:3: Cannot RESUME process; status is STAT_UNKNOWN]

    I already checked the PRT DB and the status seems ok. I got Status=8 to Suspend :expressionless:

    Anyone have a clue about what might be causing this issue?

    PS: I’m using the WM 7.1

    Thanks in advance.


    #BPM
    #webMethods-BPMS
    #webMethods


  • 2.  RE: Change Process status problem - STATUS_UNKNOWN

    Posted Thu March 07, 2013 12:23 PM

    Hi,

    I have never seen this issue but it may be because of Iteration number mismatch. I can see that the process iteration being tried is 3. Can you check the status of this iteration?


    #webMethods
    #webMethods-BPMS
    #BPM


  • 3.  RE: Change Process status problem - STATUS_UNKNOWN

    Posted Fri March 08, 2013 08:28 AM

    Hello,
    I have a similar problem which I addressed with software AG support. Do you have access to empower. If so you can have a look at the incident. It is still unsolved:

    [url]https://empower.softwareag.com/sl24sec/SecuredServices/KCFullTextASP/viewing/view.asp?cstno=7302965&prdfamily=webMethods_BPM&KEY=483479-13546789&DSN=PIVOTAL&DST=SR[/url]

    Regards,
    Mathias


    #webMethods
    #webMethods-BPMS
    #BPM


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