BPM, Workflow, and Case

BPM, Workflow, and Case

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  • 1.  Case Task Attachment Custom Properties

    Posted Wed September 02, 2020 02:52 PM

    Hi,

    Currently whenever I open the task, it is showing the corresponding documents. By default it is showing system properties(modifiedby, modifiedon)) of those documents. I want to include custom properties as well. Can any one please guide me. Attached is the reference.



    #CaseManager
    #Support
    #SupportMigration


  • 2.  RE: Case Task Attachment Custom Properties
    Best Answer

    Posted Thu September 03, 2020 03:17 AM

    Hi,

    Are you using the ICN task page or ICM case task page?

    Thanks,

    Jason



    #CaseManager
    #Support
    #SupportMigration


  • 3.  RE: Case Task Attachment Custom Properties
    Best Answer

    Posted Thu September 03, 2020 10:15 AM

    Hi,

    Not sure I understand your question. I'm using Case Information Widget in work details page to show the documents. Here I need the customization I mentioned. Hope I am clear.



    #CaseManager
    #Support
    #SupportMigration


  • 4.  RE: Case Task Attachment Custom Properties
    Best Answer

    Posted Thu September 03, 2020 02:37 PM


  • 5.  RE: Case Task Attachment Custom Properties
    Best Answer

    Posted Tue September 08, 2020 05:43 AM

    Hi Jason,

    The above solution I mentioned is working only if the documents are moved to case folder. Whereas some tasks have documents which are not yet moved to case folder. For these documents the above setting is not working. Do you have any idea how to achieve this?


    Regards,

    Ravi




    #CaseManager
    #Support
    #SupportMigration


  • 6.  RE: Case Task Attachment Custom Properties
    Best Answer

    Posted Wed September 09, 2020 01:28 AM

    Hi,

    You need to contact Case Manager team for help for this issue. Case Manager have their own customization based on ICN. ICN has task page but that is different with Case Manager's task page.

    Thanks,

    Jason



    #CaseManager
    #Support
    #SupportMigration