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Cannot Open Console for my Db2 Service

  • 1.  Cannot Open Console for my Db2 Service

    Posted Sun October 18, 2020 11:44 AM

    I keep getting the follwong error:

    {"trace":"6e625dbeb3ccfdab21dfc3eb4e8fedea","errors":[{"code":"authentication_failure","message":"HWCSEC0005E: Check role failed,Unauthorized Access! Authentication pass but the login user is configured neither as administrator nor user role.","target":{"type":"","name":""},"more_info":""}]}

    I've tried deleting and creating a new console and service credentials, deleting cached data, switching browers, using a different laptop but still the issue persists.

    does anyone have any ideas?






    #Db2
    #Support
    #SupportMigration


  • 2.  RE: Cannot Open Console for my Db2 Service

    Posted Sun October 18, 2020 02:18 PM

    I also have the same problem. T.T






    #Db2
    #Support
    #SupportMigration


  • 3.  RE: Cannot Open Console for my Db2 Service

    Posted Sun October 18, 2020 02:27 PM

    Hi, from which region did you choose your plan?

    for me it was London. I deleted the plan and tried another from Dallas, and it worked.

    Hope this can help you.






    #Db2
    #Support
    #SupportMigration


  • 4.  RE: Cannot Open Console for my Db2 Service

    Posted Thu April 15, 2021 07:11 AM

    Thanks alot bro







    #Db2
    #Support
    #SupportMigration


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