Zowe

Zowe

Zowe

Zowe is an open source project created to host technologies that benefit the Z platform from all members of the Z community

 View Only

  • 1.  Cannot log in to the Zowe Desktop

    Posted Tue November 09, 2021 01:50 AM
    Hi 

    Attempting to log in to the Zowe desktop is resulting in the "Authentication failed for 3 types: Types: ["saf","apiml","zss"]" message.

    Working through the Troubleshoot Zowe Application Framework steps, we have confirmed that the ZSS server does appear to be able to communicate with X-MEM, and ZLUX does appear to be able to communicate with zssServer.

    Trying to confirm if ZLUX is able to communicate with the API mediation layer by visiting https://<your-zowe-host>:<gateway-port> returns "Unable to connect".

    Looking in STDOUT for the ZWESVSTC task does show some errors indicating the Eureka connection is refused.

    Can you advise on logging or debug details we can review to identify the cause?

    Thanks
    Claire

    ------------------------------
    Claire Hamilton
    ------------------------------


  • 2.  RE: Cannot log in to the Zowe Desktop

    Posted Wed November 10, 2021 12:54 PM

    Hi Claire, 

    Based on your description it sounds like you have this message for cross-memory server communication with zLUX:

    ZIS status - 'Ok' (name='ZWESIS_02 ', cmsRC='0', description='Ok', clientVersion='2')

    Could you please check if all Zowe ports are listening, and if APIML services are started? You should search for these three messages:

    ZWEAM000I Discovery Service started in 35.227 seconds
    ZWEAM000I Gateway Service started in 36.723 seconds
    ZWEAM000I API Catalog Service started in 36.348 seconds


    Thanks and Regards,
    Nayer



    ------------------------------
    Nayer Najafi
    ------------------------------

    Original Message


  • 3.  RE: Cannot log in to the Zowe Desktop

    Posted Wed November 10, 2021 09:43 PM
    Hi Nayer

    Yes, I do definitely see this message: ZWES1014I ZIS status - 'Ok' (name='ZWESIS_STD ', cmsRC='0', description='Ok', clientVersion='2') .

    According to TSO NETSTAT, ports 8544 (ZWE1DS1), 8542 (ZWE1SZ1), 8548 (ZWE1UD), 8546 (ZWE1UJ) and 8550 (ZWE1UU) are listening. But port 7544 (default Gateway port) is not listening.

    I also see these messages in the output:
    ZWESVUSR CRITICAL (_zsf.bootstrap,plugin-loader.js:927) connect ECONNREFUSED 127.0.0.1:7554
    ZWESVUSR CRITICAL (_zsf.bootstrap,plugin-loader.js:959) connect ECONNREFUSED 127.0.0.1:7554

    APML services aren't starting up.

    Claire

    ------------------------------
    Claire Hamilton
    ------------------------------

    Original Message


  • 4.  RE: Cannot log in to the Zowe Desktop

    Posted Thu November 11, 2021 12:57 PM

    Claire, could you please share Zowe instance.env, and zowe-certificates.env (in keystore directory) if it would be possible?

    Thanks



    ------------------------------
    Nayer Najafi
    ------------------------------

    Original Message


  • 5.  RE: Cannot log in to the Zowe Desktop

    Posted Thu December 23, 2021 09:35 AM
    Hi 
    I have same problem. What was the solution.?

    ------------------------------
    Jose Munoz
    ------------------------------

    Original Message


  • 6.  RE: Cannot log in to the Zowe Desktop

    Posted Tue January 04, 2022 10:55 AM

    Hello Jose,

    Sorry to hear you are having problem with Zowe Desktop login. I am wondering what Zowe version you are using. Can you please send me Zowe instance.env and Zowe job log in private message?


    Regards and Thanks,

    Nayer Najafi



    ------------------------------
    Nayer Najafi
    ------------------------------

    Original Message


  • 7.  RE: Cannot log in to the Zowe Desktop

    Posted Tue January 04, 2022 11:27 AM
    Edited by Adrian K. Tue January 04, 2022 11:27 AM
    Hello Nayer,
    we have the same issue mentioned in the Z Dallas ISV Community - Zowe Desktop logon fails. Since the last year did you resolve the problem from Claire Hamilton? I am also interested in a solution.
    Best regards
    Adrian

    ------------------------------
    Adrian Kawalla
    ------------------------------

    Original Message


  • 8.  RE: Cannot log in to the Zowe Desktop

    Posted Wed January 05, 2022 03:49 PM

    Hello Adrian,

    We would need to review your Zowe job log to diagnose the problem. Can you please provide us with Zowe job log privately?

    Regards and Thanks,



    ------------------------------
    Nayer Najafi
    ------------------------------

    Original Message


Related Content