Hi All,

I am trying to do bulk closure of all open incident from respective cases in one click using automation.

Approach: I am query to rest api to get all open task of case id:123  once we have that using anothe task rest api i am trying to close task in bulk but i am getting error

Rest API: /orgs/{org_id}/tasks

list_of_id is list of open task ids.

data={'id':list_of_id, 'status':'C'}

 Method=Put

"{"success":false,"title":null,"message":"Unable to process the supplied JSON. The invalid path is /. The error occurred at line #1 and column #1.","hints":[],"error_code":"generic"}"

Can anyone help me how to achieve that. or any one knows how we can create for loop in cp4s playbook & send taskid one by one to function "close task". please help & suggest

Hi Kavita,

The error you're encountering indicates an issue with the JSON payload structure you're sending to the REST API. Here's a step-by-step solution to address the problem and achieve bulk task closure:

The REST API does not seem to support bulk updates directly. Typically, such APIs require individual task updates. Instead of passing a list of IDs in one request, you may need to loop through each task ID and send individual requests.

Here's a Python script to achieve that:

import requests

# Base URL and Authorization details
base_url = "https://<your-cp4s-url>/orgs/<org_id>/tasks"
headers = {
    "Authorization": "Bearer <your_access_token>",
    "Content-Type": "application/json"
}

# List of open task IDs to be closed
list_of_ids = ["task_id_1", "task_id_2", "task_id_3"]  

# Loop through each task ID and send individual PUT requests
for task_id in list_of_ids:
    url = f"{base_url}/{task_id}"
    payload = {"status": "C"}  # Status 'C' for closed
    response = requests.put(url, json=payload, headers=headers)
    
    if response.status_code == 200:
        print(f"Task {task_id} closed successfully.")
    else:
        print(f"Failed to close task {task_id}. Error: {response.text}")