Hello everyone. I use BPM V8.5.7 with a team filter service and it functions well with ordinary task assignment. But I do have a requirement that certain users from a specific (support) group should be able to reassign tasks to another user. This “support” group can’t be part of the team. Any suggestion on how I can do this? When I used BPM V8.0 there was a custom assignment option and this requirement worked fine, but since V8.5 I haven’t been able to use it.

One option could be to set support group as manager group.

Also the task visibility and reassignment "rules" are followed for the WebUI and REST API but ignored (by design) for the JS API. So if you created a dashboard for the support group and used the JS API you could display the tasks to the support user and allow them to reassignment.

If you really want to use the REST API, tw_admins also don't have the visibility / reassignment rules applied to them, but this may cause your support group to have greater access to the BPM Environment than you want.

Thanks Cong this gives me and idea of which way to go.