We have the following scenario: 

1 Linux desktop with a USB dongle with 3 licenses.
1 Linux Laptop that connects to the above mentioned Desktop to try to get its license, but will not work.

The error we get when running runzpdt is:

UIMCHECK, and INSTCHECK:

Running uimcheck ...

 

In another post here, it was suggested to try with a clean Devicemap file, so tested a also a Devicemap with only basic values,but we got the same error

We wonder if any of you have come across similar scenario, and would be grateful for any thoughts on what to try next, (if RTFM, then if it could be pointed out what FM and where in it please)?

Best Regards

KS

Please attach your email address and I will have someone contact you directly.

 

RDzJohn

Hello, thanks,   yes, I have mailadress:  [mailadress]

BestRegards
KS

 

EDIT: removed mailadress from the eyes of the internet

 

 

Hello RDzJohn,

I share almost the same szenario as described above.

We uninstalled 9.0, upgraded to 9.1, I downloaded and installed the update.zip for the usbtoken attached on our licenseserver.

Can you help?

 

Okay, here are some initial things to ensure.

1) I assume you uninstalled 9.0 and installed 9.1 on your license server. Then you got the new .zip file and executed a Z1091_token_update -u command  with the .zip file on that license server.  Make sure you followed all the steps in the RD&T activation guide, "Steps to activate a USB hardware device for version 9.1 or later."

2) In particular in those steps described above, did you unplug and replug the USB Hardware device after the token update command? And after that, did you restart the sentinel key server on the license server instance after doing the token update - /opt/safenet_sentinel/common_files/sentinel_keys_server/loadserv restart    ?

3) Did you restart the license server itself with uimserverstart ?

4) If you have done all of those things, then issue a clientconfig from the client machine, and make sure the top two lines are the ip address of the license server and port 9450.

5) If clientconfig looks good, issue uimcheck from the client machine. Make sure you see "The remote query command executed successfully." If you don't see this, you probably have a connectivity issue to the server.

6) Finally, if remote query is not successful, verify the iptables on the Linux image running the license server using an iptables -L -n command. This will let you know if you have a firewall running on the server, and if it is allowing connectivity to ports 9450 and 9451. If the firewall is running, you may need to do the following commands to make sure it is allowing connectivity to ports 9450 and 9451, those that the clients connect to. This is described in Chapter 8 of the zPDT Guide and Reference Redbook.  

# iptables -I INPUT -p tcp --dport 9450 -j ACCEPT
# iptables -I INPUT -p tcp --dport 9451 -j ACCEPT

 

Let us know if these things solve your issue.

        Bebe

Hello Bebe,

thanks a lot for your ideas!

All your suggestions have been successfully done already before,  the iptables also look fine (these commands had been unknown to me).

But I think this problem is fixed now, I had to set the rights for the uim.db  and

after that I could continue with my first devmap.

Now I can look forward what will happen next ....

 

Maybe I will call for help again - but today it's enough!

 

Thanks a lot!!!

 

Mani

 

 

 

Mani, for future forum user's benefit, when you say "rights for the uim.db", I assume you mean the allowed and blocked site address lists in the sntlconfigsrvr.xml configuration file for the sentinel keys server? Or do you mean you had to change the permissions to the uimserver.db file itself?

Hi Bebe,

I ment the permission to the file itself, but now I must realize that the problem is still open.

I assumed a problem in the permissions because the uimcheck works under root, under ibmsys1 or another user not.

 

Following szenario:

(1 server and one license-server)

 

devmap1 was used to start

[system]
memory 6000m
processors 3
 

 

 awsstart /Appliance/z1090/devmap1


IBM System z Personal Development Tool (zPDT)
  Licensed Materials - Property of IBM
  5799-ADE
  (C) Copyright IBM Corp. 2007,2013   All Rights Reserved.

z1091, version 1-5.47.16, build date - 08/30/14 for Linux on SuSE 64bit


AWSSTA014I Map file name specified: /Appliance/z1090/devmap1
AWSSTA204I zPDT started in directory '/home/ibmsys1/z1090/logs'.
AWSSTA146I Starting independent 1090 instance 'ibmsys1'
AWSEMI314I CPU 1 zPDTA License Obtained
AWSEMI314I CPU 0 zPDTA License Obtained

SERIAL:
SERIAL: UIM service could not process the local database -220
SERIAL: UIM_DB_DIRECTORY_NOEXIST
SERIAL:
AWSEMI005I Waiting for 1090 license
 

 

as ibmsys1 or another user

z1090instcheck as ibmsys1

Checking zPDT prerequisites ....

 For more information about this script, issue : z1090instcheck  -?

 1. SUSE os level at 11 which is
        greater the minimum level                               OK
 2. SUSE kernel.shmmax of 18000000000 is greater than min.      *NOTE*
        shmmax should be greater than 1.1 times the sum
        of z memory (as specified in your devmap) for
        ALL your 1090 instances.
 3. SUSE (kernel.shmall * PAGE_SIZE) is 49152000000
        which is greater/equal to kernel.shmmax which is        OK
 4. SUSE kernel.msgmni is 512 which is                          OK
 5. SUSE kernel.msgmax is 65536 which is                        OK
 6. SUSE kernel.msgmnb is 65536 which is                        OK
 7. SUSE net.core.rmem_default is 1048576 which is              OK
 8. SUSE net.core.rmem_max is 1048576 which is                  OK
 9. SUSE kernel.core_uses_pid is 1 which is                     OK
10. SUSE kernel.core_pattern is core-%e-%p-%t which is          OK
11. SUSE ulimit -c is set to unlimited                          OK
12. SUSE ulimit -d is set to unlimited                          OK
13. SUSE rpm libstdc++33-32bit-(x86_64)
libstdc++43-32bit-(x86_64) is installed                 OK
14. SUSE sntl-sud-7.5.2-0 rpm is greater than required  OK
15. SUSE zpdt-shk-server-1.3.1.2-2 rpm is equal to required level       OK
16. SUSE pmtools-20071116-44.20.2.1 rpm is greater than required        OK
17. SUSE rpm beagle is not installed which is                   OK
18. SUSE rpm zmd is not installed which is                      OK


Running uimcheck ...
ERROR: UIMCHECK: Error processing the database (.db) file. rc=-220
Unable to initialize UIM database. rc=5
 

as root:

 z1090instcheck

Checking zPDT prerequisites ....

 For more information about this script, issue : z1090instcheck  -?

 1. SUSE os level at 11 which is
        greater the minimum level                               OK
 2. SUSE kernel.shmmax of 18000000000 is greater than min.      *NOTE*
        shmmax should be greater than 1.1 times the sum
        of z memory (as specified in your devmap) for
        ALL your 1090 instances.
 3. SUSE (kernel.shmall * PAGE_SIZE) is 49152000000
        which is greater/equal to kernel.shmmax which is        OK
 4. SUSE kernel.msgmni is 512 which is                          OK
 5. SUSE kernel.msgmax is 65536 which is                        OK
 6. SUSE kernel.msgmnb is 65536 which is                        OK
 7. SUSE net.core.rmem_default is 1048576 which is              OK
 8. SUSE net.core.rmem_max is 1048576 which is                  OK
 9. SUSE kernel.core_uses_pid is 1 which is                     OK
10. SUSE kernel.core_pattern is core-%e-%p-%t which is          OK
11. SUSE ulimit -c is set to unlimited                          OK
12. SUSE ulimit -d is set to unlimited                          OK
13. SUSE rpm libstdc++33-32bit-(x86_64)
libstdc++43-32bit-(x86_64) is installed                 OK
14. SUSE sntl-sud-7.5.2-0 rpm is greater than required  OK
15. SUSE zpdt-shk-server-1.3.1.2-2 rpm is equal to required level       OK
16. SUSE pmtools-20071116-44.20.2.1 rpm is greater than required        OK
17. SUSE rpm beagle is not installed which is                   OK
18. SUSE rpm zmd is not installed which is                      OK


Running uimcheck ...

The UIM client is configured in remote mode.

Local Host Name....... xxxxxxx.intra.de                       ....................... the name is ok
Local Serial Number... 288
Local machine UUID.... 420871A4-A620-F9C4-4525-310B6940614D

Remote server......... xx.xx.x.xxx                                    .....................  the ip is ok
Remote server port.... 9451

The remote QUERY command executed successfully.
The remote and local serial number and host name match successfully.
 

Mani, is it possible you executed the aws_bashrc command from root rather than from the user that will be running RD&T? I have seen this done accidentally and can cause some issues. Also, please look in usr/z1090/uim for the file uimclient.db and let me know what the permissions are - both owner and its access, and group and its access.

I will be contacting someone today with your symptoms, and if he can't see something simple, then we may need to pursue a PMR and get some logs.

Hi Bebe,

here is the output, the oldxxx are results from diverse testings,

(ibmsys1 is also an member of RDzUT)

-rw-rwx--- 1 root    RDzUT  32 May 26 11:49 .uimclient.db.lock
-rwxr-xr-x 1 ibmsys1 RDzUT  32 Apr 30 13:31 old.uimclient.db.lock
-r--rw---- 1 ibmsys1 RDzUT 606 May 21 13:46 old2.uimclient.db
-rwxrwxrwx 1 ibmsys1 RDzUT  32 Apr 30 13:31 old2.uimclient.db.lock
-rwxr-xr-x 1 ibmsys1 RDzUT 444 May 21 10:53 old_uimclient.db
-rwxr-xr-x 1 ibmsys1 RDzUT 693 May 15 14:49 olduimclient.db
-r--rwx--- 1 root    RDzUT 444 May 26 11:49 uimclient.db
 

Hi Bebe,

I'm not sure, but it might be that I was root when i performed aws_bashrc

Please note also this logoutput:

 

 

CMD : 052715 11:57:14: awsstart devmap1
LOG : 052715 11:57:14: AWSSTART:
z1091, version 1-5.47.16, build date - 08/30/14 for Linux on SuSE 64bit

LOG : 052715 11:57:14: AWSSTART: Intel-64 architecture
LOG : 052715 11:57:14: AWSSTART: Configuration File-devmap1
INFO: 052715 11:57:14: STA: AWSSTA204I zPDT started in directory '/home/ibmsys1'.
INFO: 052715 11:57:14: STA: AWSSTA146I Starting independent 1090 instance 'ibmsys1'
CMD : 052715 11:57:14: awsap -p 10036
LOG : 052715 11:57:14: CPU: DEVMAP loaded for EMILY process, RC=4
LOG : 052715 11:57:14: CPU: Creating 3 CPUs
LOG : 052715 11:57:14: CPU: Starting CPUs.
LOG : 052715 11:57:14: CPU: ERAS: Starting RAS setup
CMD : 052715 11:57:14: sclp_process 0 0 valid
LOG : 052715 11:57:15: CPU: IPR started for CPU 0
LOG : 052715 11:57:15: CPU: IPR started for CPU 2
LOG : 052715 11:57:15: CPU: IPR started for CPU 1
LOG : 052715 11:57:15: CPU: CPU reset
LOG : 052715 11:57:15: CPU: CPU reset
LOG : 052715 11:57:15: CPU: CPU reset
LOG : 052715 11:57:15: CPU: IPR complete for CPU 0
LOG : 052715 11:57:15: CPU: IPR complete for CPU 2
LOG : 052715 11:57:15: CPU: IPR complete for CPU 1
INFO: 052715 11:57:15: EMI: AWSEMI314I CPU 0 zPDTA License Obtained
LOG : 052715 11:57:15: EMILY_DEVMAP: Creating UIM service...
LOG : 052715 11:57:15: EMILY_DEVMAP: UIM service pid=10055...
INFO: 052715 11:57:16: EMI: AWSEMI314I CPU 2 zPDTA License Obtained
LOG : 052715 11:57:16: EMILY_DEVMAP: UIM service created... 10055
INFO: 052715 11:57:16: EMILY_DEVMAP:
SERIAL:
INFO: 052715 11:57:16: EMILY_DEVMAP: SERIAL: UIM service could not process the local database -220
INFO: 052715 11:57:16: EMILY_DEVMAP: SERIAL: UIM_DB_DIRECTORY_NOEXIST
INFO: 052715 11:57:16: EMILY_DEVMAP: SERIAL:
LOG : 052715 11:57:16: CPU: ERAS: SIGCHLD from unknown PID
INFO: 052715 11:57:17: EMI: AWSEMI005I Waiting for 1090 license
INFO: 052715 11:57:17: EMI: AWSEMI314I CPU 1 zPDTA License Obtained
LOG : 052715 11:57:17: CPU: CPU 0 thread terminated.
LOG : 052715 11:57:17: CPU: CPU 1 thread terminated.
LOG : 052715 11:57:17: CPU: CPU 2 thread terminated.
LOG : 052715 11:57:18: CPU: Timer thread terminated.
LOG : 052715 11:57:18: SCLP: SCLP Process terminating
LOG : 052715 11:57:18: CPU: Man thread terminated.
INFO: 052715 11:57:18: STA: AWSSTA059I System initialization complete
INFO: 052715 11:57:18: STA: AWSSTA125I System shutdown in progress ...
INFO: 052715 11:57:18: STA: AWSSTA012I All configured subsystems started
 

 

 

 

09:57:15.913767 10055 - LOG Intel-64 architecture started on Wednesday, 2015-05-27-09:57:15
09:57:15.913810 10055 - INFO Command arguments: uimclient --udsn /home/ibmsys1/z1090/pipes/uim_uds
09:57:15.913857 10055 - INFO getSfnName: RC=24, '/usr/z1090/bin/uimclient'
09:57:15.913867 10055 - INFO SafeNet CLIENT config file '/usr/z1090/bin/sntlconfig.xml' ...
09:57:15.914116 10055 - INFO UIM::initialize: servername=10.37.8.173  port=9451   IPv=4
09:57:15.914588 10055 - INFO UIM::initHostName: host name via GHbN is 'lxrdt01p.gavi-intra.de'
09:57:15.914613 10055 - INFO UIM::initHostName: IP address is '10.37.0.40'
09:57:15.914642 10055 - INFO UIM::initIPaddr: IP address is '10.37.0.40'
09:57:15.914654 10055 - INFO UIM::makePath: path='/usr/z1090/uim/'
09:57:15.914682 10055 - ERROR UIM::pathProc: unable to create/verify directory '/usr/z1090/uim/', RC=-1, ERRNO=0 (Success)
09:57:15.914688 10055 - ERROR UIM::loadConfig: Path Processing rc=-220
09:57:15.914692 10055 - ERROR UIMCLIENT: Unable load the database (.db) file. rc=-220
09:57:15.914697 10055 - ERROR Unable to initialize UIM database. rc=4
09:57:15.914701 10055 - INFO Starting client ...
09:57:15.914707 10055 - INFO Initializing client ...
09:57:16.917404 10055 - INFO getSfnName: RC=24, '/usr/z1090/bin/uimclient'
09:57:16.917422 10055 - INFO SafeNet CLIENT config file '/usr/z1090/bin/sntlconfig.xml' ...
09:57:16.917687 10055 - INFO UIM::initialize: servername=10.37.8.173  port=9451   IPv=4
09:57:16.917734 10055 - INFO UIM::initHostName: host name via GHbN is 'lxrdt01p.gavi-intra.de'
09:57:16.917744 10055 - INFO UIM::initHostName: IP address is '10.37.0.40'
09:57:16.917771 10055 - INFO UIM::initIPaddr: IP address is '10.37.0.40'
09:57:16.917777 10055 - INFO UIM::makePath: path='/usr/z1090/uim/'
09:57:16.917786 10055 - ERROR UIM::pathProc: unable to create/verify directory '/usr/z1090/uim/', RC=-1, ERRNO=0 (Success)
09:57:16.917791 10055 - ERROR UIM::loadConfig: Path Processing rc=-220
09:57:16.917795 10055 - ERROR CLIENT::assign: data base load failed rc=-220
09:57:16.928387 10055 - INFO UDOMSOCK::Read_message: End Of File detected. Terminating.
09:57:16.928404 10055 - INFO CLIENT::read_emily_message: End Of File detected
09:57:16.928408 10055 - INFO Terminating UIM service...  rc=-613
09:57:16.928412 10055 - INFO Terminating ...
 

 

please watch also the timestamp, I don't understand where the difference comes from, the date-output ist equal, on the client and license-server, could this be a matter of concern?

Mani, I am beginning to think this whole thing started because of executing aws_bashrc as root. Here is what I suggest. All instructions below assume you want ibmsys1 to be the user executing RD&T.

1) Delete usr/z1090/uim/uimclient.db. Just delete the one file uimclient.db, not the folders in the path. You will probably have to do this from root or superuser, as (I think because the .bashrc updates were made as root), it is incorrectly owned by root.

2) Run aws_bashrc as ibmsys1. Do so by changing directory to /home/ibmsys1, and entering /usr/z1090/bin/aws_bashrc

3) Close the terminal where you executed the aws_bashrc command, and open another terminal for ibmsys1. This is to activate the bashrc changes

4) from root, restart the local product license server: /opt/safenet_sentinel/common_files/sentinel_keys_server/loadserv restart

5) from the user that will start RD&T (again, I assume ibmsys1), execute z1090instcheck. Hopefully this one will work.

6) If that works, go ahead and do your awsstart

 

If this set of instructions doesn't work, we need to open a PMR, and we will start digging into the logs. But I believe the instructions above have a decent chance to work.

           Bebe

Hi Bebe,

thank you for your response but

unfortunately there has been no positive effect, no change of the situation.

Should I better try a re-installation than digging in the logs?

 

Please read the output here:

1001  /opt/safenet_sentinel/common_files/sentinel_keys_server/loadserv restart
Stopping Sentinel Keys Server:                                       done
Starting Sentinel Keys Server:                                       done
xxxxxxx!root(0)    Wed, 27. May, 14:27:28   ~
 1002  su ibmsys1
xxxxxxx !ibmsys1(0)    Wed, 27. May, 14:27:46   /root
 1001  z1090instcheck

Checking zPDT prerequisites ....

 For more information about this script, issue : z1090instcheck  -?

 1. SUSE os level at 11 which is
        greater the minimum level                               OK
 2. SUSE kernel.shmmax of 18000000000 is greater than min.      *NOTE*
        shmmax should be greater than 1.1 times the sum
        of z memory (as specified in your devmap) for
        ALL your 1090 instances.
 3. SUSE (kernel.shmall * PAGE_SIZE) is 49152000000
        which is greater/equal to kernel.shmmax which is        OK
 4. SUSE kernel.msgmni is 512 which is                          OK
 5. SUSE kernel.msgmax is 65536 which is                        OK
 6. SUSE kernel.msgmnb is 65536 which is                        OK
 7. SUSE net.core.rmem_default is 1048576 which is              OK
 8. SUSE net.core.rmem_max is 1048576 which is                  OK
 9. SUSE kernel.core_uses_pid is 1 which is                     OK
10. SUSE kernel.core_pattern is core-%e-%p-%t which is          OK
11. SUSE ulimit -c is set to unlimited                          OK
12. SUSE ulimit -d is set to unlimited                          OK
13. SUSE rpm libstdc++33-32bit-(x86_64)
libstdc++43-32bit-(x86_64) is installed                 OK
14. SUSE sntl-sud-7.5.2-0 rpm is greater than required  OK
15. SUSE zpdt-shk-server-1.3.1.2-2 rpm is equal to required level       OK
16. SUSE pmtools-20071116-44.20.2.1 rpm is greater than required        OK
17. SUSE rpm beagle is not installed which is                   OK
18. SUSE rpm zmd is not installed which is                      OK


Running uimcheck ...
ERROR: UIMCHECK: Error processing the database (.db) file. rc=-220
Unable to initialize UIM database. rc=5
xxxxxxxxx!ibmsys1(0)    Wed, 27. May, 14:27:58   /root
 1002  cd /usr/z1090/uim/
xxxxxx!ibmsys1(0)    Wed, 27. May, 14:28:49   /usr/z1090/uim
 1003  dir -a
total 36
drwxrws--- 2 root    RDzUT 4096 May 27 11:48 .
dr-xr-xr-x 5 root    root  4096 Nov 28  2012 ..
-rwxr-xr-x 1 ibmsys1 RDzUT   32 Apr 30 13:31 old.uimclient.db.lock
-r--rw---- 1 ibmsys1 RDzUT  606 May 21 13:46 old2.uimclient.db
-rwxrwxrwx 1 ibmsys1 RDzUT   32 Apr 30 13:31 old2.uimclient.db.lock
-rw-rwx--- 1 root    RDzUT   32 May 26 11:49 old3.uimclient.db.lock
-r--rwx--- 1 root    RDzUT  444 May 26 11:49 old3uimclient.db
-rwxr-xr-x 1 ibmsys1 RDzUT  444 May 21 10:53 old_uimclient.db
-rwxr-xr-x 1 ibmsys1 RDzUT  693 May 15 14:49 olduimclient.db
lxrdt01p!ibmsys1(0)    Wed, 27. May, 14:28:51   /usr/z1090/uim
 1004
 

Mani, if you don't mind, a reinstall may be a good idea. If you installed RD&T v9.1 with Installation manager, make sure and uninstall with Installation Manager. Otherwise, I suggest a z1091_removeall from /usr/z1090/bin directory.

After uninstalling, and before reinstalling, delete the usr/z1090 folder and all its contents. You will have to be superuser/root to do this. The reinstallation will repopulate the z1090 folder and all subfolders as appropriate.

When you reinstall, assuming you have a GUI interface on your Linux, I always suggest using launchpad.sh on the RD&T installation disc. It launches Installation Manager for you. If you do not have a GUI interface, you can use lauchpad-console.sh

If the re-installation does not solve the problem, we need to open a PMR. In the interim, I have sent some information from your logs to the person in our area most knowledgeable of UIM, so we are not losing time on this. Hopefully he will have some ideas. Keep us posted on how the reinstallation goes.

Hi,

 

i toke removeall, tried to re-install as root  by launchpad-console.sh

result:

There were problems during the installation.
ERROR: The package cannot be installed because Installation Manager is installed for nonadministrator use:  Rational Development and Test Environment for System z 9.1.0.20141003_1629.

 

installfiles and rights:

dr-xr-xr-x 12 root root  6144 Oct  3  2014 InstallerImage_linux.gtk.x86_64

dr-xr-xr-x  3 root root  2048 Oct  3  2014 RDT91

-r--r--r--  1 root root     0 Oct  3  2014 RDT91Master.id

-r--r--r--  1 root root   432 Oct  3  2014 RDT_SP.NLF

dr-xr-xr-x  2 root root  2048 Oct  3  2014 SilentInstall

-r--r--r--  1 root root   995 Oct  3  2014 autorun.inf

dr-xr-xr-x 12 root root  2048 Oct  3  2014 documentation

dr-xr-xr-x 38 root root 20480 Oct  3  2014 launchpad

-r-xr-xr-x  1 root root   117 Oct  3  2014 launchpad-console.sh

-r--r--r--  1 root root  1285 Oct  3  2014 launchpad.ini

-r-xr-xr-x  1 root root  6081 Oct  3  2014 launchpad.sh

dr-xr-xr-x  2 root root  4096 Oct  3  2014 license

dr-xr-xr-x  5 root root  2048 Oct  3  2014 msd

-r--r--r--  1 root root    92 Oct  3  2014 repository.config

-r--r--r--  1 root root 29080 Oct  3  2014 repository.xml

log extract:

1017  ./launchpad-console.sh

Preparing the installation.

......

00:13.92 WARNING [main] com.ibm.cic.agent.core.AgentRelaunch createRestartScript

For a multi-disk console mode installation, a manual restart script "/tmp/rest                                                                             artIM7066343232014226483.sh" has been created and must be invoked to resume the                                                                              installation.

Note: To avoid this extra step, use the disk set's console modescript "console                                                                             inst.sh" instead of invoking the Installation Manager  installer directly.

lxrdt01p!root(0)    Thu, 28. May, 14:26:58   /Appliance/zos21

1018  /tmp/restartIM7066343232014226483.sh

00:00.65 WARNING [main] com.ibm.cic.agent.core.AgentRelaunch createRestartScript

For a multi-disk console mode installation, a manual restart script "/tmp/rest                                                                             artIM6251307486912694599.sh" has been created and must be invoked to resume the                                                                              installation.

Note: To avoid this extra step, use the disk set's console modescript "console                                                                             inst.sh" instead of invoking the Installation Manager  installer directly.

lxrdt01p!root(0)    Thu, 28. May, 14:27:14   /Appliance/zos21

1019  /tmp/restartIM6251307486912694599.sh

Preprocessing the input.

Loading repositories...

Preparing and resolving the selected packages...

=====> IBM Installation Manager> Install

Select packages to install:

1. [ ] IBM® Rational® Integration Tester Platform Pack 8.6.0.0

2. [ ] IBM® Rational® Test Control Panel 8.6.0.0

3. [X] Rational Development and Test Environment for System z 9.1.0.0

O. Check for Other Versions, Fixes, and Extensions

=====> IBM Installation Manager> Install> Licenses> Shared Directory>
  Location> Translations> Summary> Completion

 

Mani, we really, really want to help you get through this as quickly as possible. A PMR will allow us to communicate much more efficiently (like using the phone), rather than us exchanging appends once or twice a day. Here is a link to open a PMR - hopefully you have done this before.

https://www-947.ibm.com/support/servicerequest/

 

Please add in the PMR to attention to Kelly Mcgraw or Mike Hockings. We will make ourselves available at a time convenient to you. In the interim, one of us will be looking at the Installation Manager issue and see if we have a recommendation there.

          Bebe