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  • 1.  Adding task without using rules and user tasks

    Posted Thu January 14, 2021 05:53 AM
    Hi All,

    Can I know is there a possible way on how to add task through workflow to an incident without using rules and user tasks?


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    Sandeep Kothapalli
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  • 2.  RE: Adding task without using rules and user tasks

    Posted Fri January 15, 2021 08:10 AM
    It would help to understand the use case a bit more. But the only way to programatically add a custom task is by using a script with incident.addTask(). Scripts can be run by Rules or inside a Workflow started by a Rule.

    Ben

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    Ben Lurie
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    Original Message


  • 3.  RE: Adding task without using rules and user tasks

    Posted Sun January 17, 2021 12:48 AM
    Thank you Ben. Your solution always helps me.

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    Sandeep Kothapalli
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    Original Message


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