SPSS Statistics

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  • 1.  Launch issue with SPSS 28 on macOS Monterey 12.3.1

    Posted Tue April 19, 2022 03:11 PM
    Hi,

    SPSS 28.0.0.0 is unable to launch upon installation, giving the error message "stats quit unexpectedly", with the problem details as follows:

    -------------------------------------
    Translated Report (Full Report Below)
    -------------------------------------

    Incident Identifier: D06195BB-670F-44E2-9471-36B4CF0E2665
    CrashReporter Key: DD0C3CD0-4261-CD4D-EFEB-885956B89C07
    Hardware Model: MacBookPro17,1
    Process: stats [28390]
    Path: /Applications/IBM SPSS Statistics/SPSS Statistics.app/Contents/MacOS/stats
    Identifier: com.ibm.spss.statistics.one
    Version: 28.0.0.0 (28.0.0.0)
    Code Type: X86-64 (Native)
    Role: Default
    Parent Process: launchd [1]
    Coalition: com.ibm.spss.statistics.one [38715]

    Date/Time: 2022-04-20 02:12:28.3533 +0800
    Launch Time: 2022-04-20 02:12:28.2877 +0800
    OS Version: macOS 12.3.1 (21E258)
    Release Type: User
    Report Version: 104

    Exception Type: EXC_BREAKPOINT (SIGTRAP)
    Exception Codes: 0x0000000000000001, 0x00007ff7ffd669c8
    Exception Note: EXC_CORPSE_NOTIFY
    Termination Reason: SIGNAL 5 Trace/BPT trap: 5
    Terminating Process: exc handler [28390]

    Triggered by Thread: 0

    Application Specific Information:
    rosetta error: /var/db/oah/279293133324288_279293133324288/a0ecb0d879424a8c43c5dfebf328d324b91bc9b00963101e39732edaa26161cb/stats.aot: attachment of code signature supplement failed: 1


    Thread 0 Crashed:
    0 runtime 0x7ff7ffd669c8 0x7ff7ffd49000 + 121288
    1 runtime 0x7ff7ffd66a10 0x7ff7ffd49000 + 121360
    2 runtime 0x7ff7ffd5d26c 0x7ff7ffd49000 + 82540
    3 runtime 0x7ff7ffd5e34c 0x7ff7ffd49000 + 86860
    4 runtime 0x7ff7ffd5dac4 0x7ff7ffd49000 + 84676
    5 runtime 0x7ff7ffd4cb40 0x7ff7ffd49000 + 15168
    6 dyld 0x204e25000 ???


    Thread 0 crashed with ARM Thread State (64-bit):
    x0: 0x0000000000000000 x1: 0x0000000000000003 x2: 0x000000000000003c x3: 0x000000000000002c
    x4: 0x0000000000000303 x5: 0x0000000000000000 x6: 0x0000000000000000 x7: 0x0000000000009220
    x8: 0x00007ff7ffd84000 x9: 0x0000000000000000 x10: 0x0000000000000000 x11: 0x00007ff7ffd84934
    x12: 0x0000000000000000 x13: 0x0000000000000000 x14: 0x000001b900000100 x15: 0x00007ff7ffd6c828
    x16: 0xffffffffffffffe1 x17: 0x00007ff7ffd756ee x18: 0x000000030d95506b x19: 0x00007ff7ffd7a2e1
    x20: 0x000000030d955720 x21: 0x0000000104a8c000 x22: 0x0000000000000004 x23: 0x0000000104a8c000
    x24: 0x0000000000000003 x25: 0x0000000000000001 x26: 0x000000030d954b80 x27: 0x0000000204ea51c0
    x28: 0x000000030d95d950 fp: 0x000000030d953980 lr: 0x00007ff7ffd669c0
    sp: 0x000000030d953960 pc: 0x00007ff7ffd669c8 cpsr: 0x60001000
    far: 0x000000030d953998 esr: 0xf2000001 (Breakpoint) brk 1

    Binary Images:
    0x7ff7ffd49000 - 0x7ff7ffd78fff runtime (*) <24497be3-a1b4-360a-b90e-cde9ce78a93b> /usr/libexec/rosetta/runtime
    0x204e25000 - 0x204e90fff dyld (*) <dd9e80de-fb3b-349b-96a4-46874ad34d11> /usr/lib/dyld

    Error Formulating Crash Report:
    dyld_process_snapshot_get_shared_cache failed

    EOF

    -----------
    Full Report
    -----------

    {"app_name":"stats","timestamp":"2022-04-20 02:12:28.00 +0800","app_version":"28.0.0.0","slice_uuid":"4d78330b-b390-3be1-b9fd-c2d06cfbc798","build_version":"28.0.0.0","platform":0,"bundleID":"com.ibm.spss.statistics.one","share_with_app_devs":1,"is_first_party":0,"bug_type":"309","os_version":"macOS 12.3.1 (21E258)","incident_id":"D06195BB-670F-44E2-9471-36B4CF0E2665","name":"stats"}
    {
    "uptime" : 270000,
    "procLaunch" : "2022-04-20 02:12:28.2877 +0800",
    "procRole" : "Default",
    "version" : 2,
    "userID" : 501,
    "deployVersion" : 210,
    "modelCode" : "MacBookPro17,1",
    "procStartAbsTime" : 6564885313044,
    "coalitionID" : 38715,
    "osVersion" : {
    "train" : "macOS 12.3.1",
    "build" : "21E258",
    "releaseType" : "User"
    },
    "captureTime" : "2022-04-20 02:12:28.3533 +0800",
    "incident" : "D06195BB-670F-44E2-9471-36B4CF0E2665",
    "bug_type" : "309",
    "pid" : 28390,
    "procExitAbsTime" : 6564885839409,
    "translated" : true,
    "cpuType" : "X86-64",
    "procName" : "stats",
    "procPath" : "\/Applications\/IBM SPSS Statistics\/SPSS Statistics.app\/Contents\/MacOS\/stats",
    "bundleInfo" : {"CFBundleShortVersionString":"28.0.0.0","CFBundleVersion":"28.0.0.0","CFBundleIdentifier":"com.ibm.spss.statistics.one"},
    "storeInfo" : {"deviceIdentifierForVendor":"AC19CE69-5804-53F6-B2B5-745E7951DCEA","thirdParty":true},
    "parentProc" : "launchd",
    "parentPid" : 1,
    "coalitionName" : "com.ibm.spss.statistics.one",
    "crashReporterKey" : "DD0C3CD0-4261-CD4D-EFEB-885956B89C07",
    "wakeTime" : 9681,
    "sleepWakeUUID" : "0C638CEC-749B-47C0-8C2E-8E74F2F6D2F4",
    "sip" : "enabled",
    "isCorpse" : 1,
    "exception" : {"codes":"0x0000000000000001, 0x00007ff7ffd669c8","rawCodes":[1,140703125891528],"type":"EXC_BREAKPOINT","signal":"SIGTRAP"},
    "termination" : {"flags":0,"code":5,"namespace":"SIGNAL","indicator":"Trace\/BPT trap: 5","byProc":"exc handler","byPid":28390},
    "asi" : {"runtime":["rosetta error: \/var\/db\/oah\/279293133324288_279293133324288\/a0ecb0d879424a8c43c5dfebf328d324b91bc9b00963101e39732edaa26161cb\/stats.aot: attachment of code signature supplement failed: 1"]},
    "extMods" : {"caller":{"thread_create":0,"thread_set_state":0,"task_for_pid":0},"system":{"thread_create":0,"thread_set_state":0,"task_for_pid":0},"targeted":{"thread_create":0,"thread_set_state":0,"task_for_pid":0},"warnings":0},
    "faultingThread" : 0,
    "threads" : [{"triggered":true,"id":3084163,"threadState":{"x":[{"value":0},{"value":3},{"value":60},{"value":44},{"value":771},{"value":0},{"value":0},{"value":37408},{"value":140703126011904},{"value":0},{"value":0},{"value":140703126014260,"symbolLocation":204,"symbol":"__crashreporter_info__"},{"value":0},{"value":0},{"value":1894080577792},{"value":140703125915688},{"value":18446744073709551585},{"value":140703125952238},{"value":13112791147},{"value":140703125971681},{"value":13112792864},{"value":4373135360},{"value":4},{"value":4373135360},{"value":3},{"value":1},{"value":13112789888},{"value":8672399808,"symbolLocation":0,"symbol":"dyld_all_image_infos"},{"value":13112826192}],"flavor":"ARM_THREAD_STATE64","lr":{"value":140703125891520},"cpsr":{"value":1610616832},"fp":{"value":13112785280},"sp":{"value":13112785248},"esr":{"value":4060086273,"description":"(Breakpoint) brk 1"},"pc":{"value":140703125891528,"matchesCrashFrame":1},"far":{"value":13112785304}},"frames":[{"imageOffset":121288,"imageIndex":0},{"imageOffset":121360,"imageIndex":0},{"imageOffset":82540,"imageIndex":0},{"imageOffset":86860,"imageIndex":0},{"imageOffset":84676,"imageIndex":0},{"imageOffset":15168,"imageIndex":0},{"imageOffset":0,"imageIndex":1}]}],
    "usedImages" : [
    {
    "source" : "P",
    "arch" : "arm64",
    "base" : 140703125770240,
    "size" : 196608,
    "uuid" : "24497be3-a1b4-360a-b90e-cde9ce78a93b",
    "path" : "\/usr\/libexec\/rosetta\/runtime",
    "name" : "runtime"
    },
    {
    "source" : "P",
    "arch" : "x86_64",
    "base" : 8671875072,
    "size" : 442368,
    "uuid" : "dd9e80de-fb3b-349b-96a4-46874ad34d11",
    "path" : "\/usr\/lib\/dyld",
    "name" : "dyld"
    }
    ],
    "vmSummary" : "ReadOnly portion of Libraries: Total=840K resident=0K(0%) swapped_out_or_unallocated=840K(100%)\nWritable regions: Total=21.4M written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=21.4M(100%)\n\n VIRTUAL REGION \nREGION TYPE SIZE COUNT (non-coalesced) \n=========== ======= ======= \nSTACK GUARD 56.0M 1 \nStack 8176K 1 \nVM_ALLOCATE 13.3M 4 \nVM_ALLOCATE (reserved) 44K 1 reserved VM address space (unallocated)\n__DATA 80K 3 \n__DATA_CONST 80K 1 \n__LINKEDIT 240K 4 \n__TEXT 624K 2 \nmapped file 6.0G 31 \n=========== ======= ======= \nTOTAL 6.1G 48 \nTOTAL, minus reserved VM space 6.1G 48 \n",
    "legacyInfo" : {
    "threadTriggered" : {

    }
    },
    "trialInfo" : {
    "rollouts" : [
    {
    "rolloutId" : "61af99aeda72d16a4beb7756",
    "factorPackIds" : {
    "SIRI_DIALOG_ASSETS" : "6254aef2dadcf4388c93adf7"
    },
    "deploymentId" : 240000093
    },
    {
    "rolloutId" : "5fc94383418129005b4e9ae0",
    "factorPackIds" : {

    },
    "deploymentId" : 240000334
    }
    ],
    "experiments" : [

    ]
    },
    "reportNotes" : [
    "dyld_process_snapshot_get_shared_cache failed"
    ]
    }

    Model: MacBookPro17,1, BootROM 7459.101.3, proc 8:4:4 processors, 8 GB, SMC
    Graphics: Apple M1, Apple M1, Built-In
    Display: Color LCD, 2560 x 1600 Retina, Main, MirrorOff, Online
    Memory Module: LPDDR4
    AirPort: Wi-Fi, wl0: Feb 8 2022 01:44:45 version 18.60.21.0.7.8.126 FWID 01-1cdae627
    Bluetooth: Version (null), 0 services, 0 devices, 0 incoming serial ports
    Network Service: Wi-Fi, AirPort, en0
    USB Device: USB31Bus
    USB Device: USB31Bus
    USB Device: USB3.0 Hub
    USB Device: USB3.0 Card Reader
    USB Device: 4-Port USB 3.0 Hub
    USB Device: BUP Slim
    USB Device: USB 10/100/1000 LAN
    USB Device: USB2.0 Hub
    USB Device: 4-Port USB 2.0 Hub
    USB Device: USB Gaming Mouse
    USB Device: PreSonus AudioBox iTwo
    USB Device: USB 2.0 BILLBOARD
    Thunderbolt Bus: MacBook Pro, Apple Inc.
    Thunderbolt Bus: MacBook Pro, Apple Inc.

    Does anyone know how to fix this?


    ------------------------------
    russell loo
    ------------------------------

    #SPSSStatistics


  • 2.  RE: Launch issue with SPSS 28 on macOS Monterey 12.3.1

    Posted Wed April 20, 2022 09:27 AM
      |   view attached
    Hi, Russell. I passed this around to my colleagues and although it did provide some information, it didn't help find the cause of your problem. One of them has recommended that you try the steps below. I am attaching the file he referenced (inside the ZIP).

    Instructions for using the attached spsstrace.properties file:
    1. UnZIP and save the spsstrace.properties file to your local machine (note the folder which it is in)
    2. Open Terminal (/Applications/Utilities/Terminal.app), then change directories to the location of the spsstrace.properties file:
    $ cd ~/Downloads                        (Assuming it was saved the file to your Downloads folder)
    3. Copy the file to the Statistics bin folder, one must use the sudo command:
    $ sudo cp spsstrace.properties "/Applications/IBM SPSS Statistics/SPSS Statistics.app/Contents/bin"
    4. Change directories into the SPSS Statistics application bundle and start the application:
    $ cd "/Applications/IBM SPSS Statistics/SPSS Statistics.app/Contents/MacOS"
    $ ./stats  (note the period in front of the forward slash is needed)
    SPSS Statistics will start, with trace information being displayed in the Terminal window. Please copy all information produced by running the application and send it to us. Thank you.


    ------------------------------
    Rick Marcantonio
    Quality Assurance
    IBM
    ------------------------------

    Attachment(s)

    zip
    spsstrace.properties.zip   2 KB 1 version
    Original Message


  • 3.  RE: Launch issue with SPSS 28 on macOS Monterey 12.3.1

    Posted Wed April 20, 2022 04:22 PM
    Hi Rick,

    Thanks for the reply.

    Following your instructions didn't help, the same error message appeared. The terminal output was as follows:

    Last login: Thu Apr 21 04:13:43 on ttys000

    habit@Russells-MacBook-Pro ~ % cd ~/Downloads

    habit@Russells-MacBook-Pro Downloads % sudo cp spsstrace.properties "/Applications/IBM SPSS Statistics/SPSS Statistics.app/Contents/bin"

    Password:

    habit@Russells-MacBook-Pro Downloads % cd "/Applications/IBM SPSS Statistics/SPSS Statistics.app/Contents/MacOS"

    habit@Russells-MacBook-Pro MacOS % ./stats

    rosetta error: /var/db/oah/279293133324288_279293133324288/9b1b7b1fbf7883aad4a11243fbdfdc01942290948a8c2a620d9af0cb8f3028f3/stats.aot: attachment of code signature supplement failed: 1

    zsh: trace trap  ./stats

    habit@Russells-MacBook-Pro MacOS % 



    ------------------------------
    russell loo
    ------------------------------

    Original Message


  • 4.  RE: Launch issue with SPSS 28 on macOS Monterey 12.3.1

    Posted Wed April 20, 2022 04:44 PM
    It looks like this is not an SPSS problem per se. See this. One user apparently found that rebooting the machine fixed the issue. Could you please try that?

    ------------------------------
    Rick Marcantonio
    Quality Assurance
    IBM
    ------------------------------

    Original Message


  • 5.  RE: Launch issue with SPSS 28 on macOS Monterey 12.3.1

    Posted Wed April 20, 2022 04:52 PM
    Hi Rick,

    Rebooting my laptop worked, thank you so much for redirecting me!

    ------------------------------
    russell loo
    ------------------------------

    Original Message


  • 6.  RE: Launch issue with SPSS 28 on macOS Monterey 12.3.1

    Posted Wed April 20, 2022 05:02 PM
    Hey, it's good to hear great news. :)

    Thanks for letting us know about this issue, and that re-starting did have an effect.

    ------------------------------
    Rick Marcantonio
    Quality Assurance
    IBM
    ------------------------------

    Original Message


  • 7.  RE: Launch issue with SPSS 28 on macOS Monterey 12.3.1

    Posted Thu July 28, 2022 10:43 AM
    I cannot launch SPSS28 on MacOS Monterey 12.5.
    In the Activation folder, I managed to open licenseWizard and can add my  license successfully. But when I tried to open the SPSS statistics.app, a java window pops up.

    I even followed its instruction to change the LoginShell to :/bin/zsh,
    but the following message came out.  Could you please help me? 

     

    Last login: Thu Jul 28 13:12:48 on ttys000

    /Applications/IBM\ SPSS\ Statistics/SPSS\ Statistics.app/Contents/JRE/bin/java ; exit;

    user@192-168-1-107 ~ % /Applications/IBM\ SPSS\ Statistics/SPSS\ Statistics.app/Contents/JRE/bin/java ; exit;

    Usage: java [-options] class [args...]

               (to execute a class)

       or  java [-options] -jar jarfile [args...]

               (to execute a jar file)

    where options include:

        -d32   use a 32-bit data model if available

        -d64   use a 64-bit data model if available

        -server    to select the "server" VM

                      The default VM is server,

                      because you are running on a server-class machine.

     

     

        -cp <class search path of directories and zip/jar files>

        -classpath <class search path of directories and zip/jar files>

                      A : separated list of directories, JAR archives,

                      and ZIP archives to search for class files.

        -D<name>=<value>

                      set a system property

        -verbose:[class|gc|jni]

                      enable verbose output

        -version      print product version and exit

        -version:<value>

                      Warning: this feature is deprecated and will be removed

                      in a future release.

                      require the specified version to run

        -showversion  print product version and continue

        -jre-restrict-search | -no-jre-restrict-search

                      Warning: this feature is deprecated and will be removed

                      in a future release.

                      include/exclude user private JREs in the version search

        -? -help      print this help message

        -X            print help on non-standard options

        -ea[:<packagename>...|:<classname>]

        -enableassertions[:<packagename>...|:<classname>]

                      enable assertions with specified granularity

        -da[:<packagename>...|:<classname>]

        -disableassertions[:<packagename>...|:<classname>]

                      disable assertions with specified granularity

        -esa | -enablesystemassertions

                      enable system assertions

        -dsa | -disablesystemassertions

                      disable system assertions

        -agentlib:<libname>[=<options>]

                      load native agent library <libname>, e.g. -agentlib:hprof

                      see also, -agentlib:jdwp=help and -agentlib:hprof=help

        -agentpath:<pathname>[=<options>]

                      load native agent library by full pathname

        -javaagent:<jarpath>[=<options>]

                      load Java programming language agent, see java.lang.instrument

        -splash:<imagepath>

                      show splash screen with specified image

    See http://www.oracle.com/technetwork/java/javase/documentation/index.html for more details.

     

    Saving session...

    ...copying shared history...

    ...saving history...truncating history files...

    ...completed.

     



    ------------------------------
    Shea Fan
    ------------------------------

    Original Message