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  • 1.  BXNIM0436E : cloud account suspended, but the cloud portal makes it IMPOSSIBLE to remedy the situation.

    Posted Fri July 08, 2022 06:49 AM
    My IBM Cloud Account is suspended.

    I last used it last year, while playing around with App-Connect, ... Now i want to play around some more. But now i get notified that it is suspended. 

    bit what is bizzare is that the portal is not giving me any remedial channels, ... when i try clicking the chat link, [ that link seem to check first if the account is active ] which defeats the purpose.

    can someone from IBM cloud please help me out here?
    problem


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    Thabo
    Interface Specialist
    BMW South Africa
    South Africa
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  • 2.  RE: BXNIM0436E : cloud account suspended, but the cloud portal makes it IMPOSSIBLE to remedy the situation.

    Posted Tue July 12, 2022 04:05 AM
    Hi Thabo,

    Thank you for using IBM Cloud!

    In case you are not the Account Owner/Master, he/she may grant your user access following the Docs: Assigning user access for working with support cases.

    If you are the Account Owner/Master, you can leverage the live chat via https://www.ibm.com/cloud and the team will validate few things with you.

    Hope it helps!


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    Eri Hattori
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  • 3.  RE: BXNIM0436E : cloud account suspended, but the cloud portal makes it IMPOSSIBLE to remedy the situation.

    Posted Tue July 12, 2022 01:02 PM
    Hello Thabo,

    I am not from IBM Cloud but guess (assuming you cannot access your personal trial/lite account or you cannot access support options included there as chat or support case [ticket]) , you can try requesting help from there: https://www.ibm.com/cloud/support

    Go to Frequently asked questions , locate "Why is my account deactivated?" and click on "Contact support " , a chat popup windows will appear and you can provide info about your issue.

    Hope it helps.

    Regards


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    ALEJANDRO MORALES GUZMAN
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  • 4.  RE: BXNIM0436E : cloud account suspended, but the cloud portal makes it IMPOSSIBLE to remedy the situation.

    Posted Wed July 20, 2022 09:13 AM
    I am not sure that this is possible, because the only options that exist on the support page dialog pop-up are options that redirect to the login. This means that logging in is required to have a support chat. 

    In the topic escalation guidelines below, the only options are a phone call or support chat. I suppose that inquiries about suspended accounts are forcibly offloaded to the phone call method of inquiry. My variant of suspension involves redirecting to the homepage instantly, without seeing even the navigation elements, so I could not see the phone call modal view, but found the same conclusion as your modal pop-up from a different search result.

    Of course, the desire may be to contact directly by email in order to solution this issue or start a ticket, but that doesn't seem possible here. I have had difficulties in the past with spelling out email addresses via phone, at a different cloud service provider. 

    Hope this helps and good luck.

    Escalating support cases | IBM Cloud Docs

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    Septimiu-Calin Bodica
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  • 5.  RE: BXNIM0436E : cloud account suspended, but the cloud portal makes it IMPOSSIBLE to remedy the situation.

    Posted Thu July 21, 2022 05:43 AM
    I finally found an email address: verify@us.ibm.com where i got help from the IBM cloud team. 

    What became apparent is that one's account does not work properly on IBM cloud without credit card details being inserted into the platform.

    I was on the brink of giving up on IBM Cloud, it is would be a pain to use Azure or AWS for playing around with IBM products in the cloud.

    firstly IBM needs the following 
    • proper onboarding UX on the cloud platform
    • make it easy for suspended accounts to re-activate and fix the issue, ... at the moment IT IS NEAR IMPOSSIBLE for a suspended account to live chat with support. and one had to hunt and dig deep looking for an emal [ verify@us.ibm.com ] in order to get help. as calling a telephone in America from another country for playing around with the cloud is preposterous.
    • the cloud team needs to be active on these boards, and engage with us the users ... [ i mean i get better support from heroku, digital ocean, etc that from IBM cloud], they need to pick up their socks or else they continue lagging behind the cloud race.


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    Thabo
    Interface Specialist
    BMW South Africa
    South Africa
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