I am not sure that this is possible, because the only options that exist on the support page dialog pop-up are options that redirect to the login. This means that logging in is required to have a support chat.
In the topic escalation guidelines below, the only options are a phone call or support chat. I suppose that inquiries about suspended accounts are forcibly offloaded to the phone call method of inquiry. My variant of suspension involves redirecting to the homepage instantly, without seeing even the navigation elements, so I could not see the phone call modal view, but found the same conclusion as your modal pop-up from a different search result.
Of course, the desire may be to contact directly by email in order to solution this issue or start a ticket, but that doesn't seem possible here. I have had difficulties in the past with spelling out email addresses via phone, at a different cloud service provider.
Hope this helps and good luck.
Escalating support cases | IBM Cloud Docs------------------------------
Septimiu-Calin Bodica
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Original Message:
Sent: Tue July 12, 2022 12:04 PM
From: ALEJANDRO MORALES GUZMAN
Subject: BXNIM0436E : cloud account suspended, but the cloud portal makes it IMPOSSIBLE to remedy the situation.
Hello Thabo,
I am not from IBM Cloud but guess (assuming you cannot access your personal trial/lite account or you cannot access support options included there as chat or support case [ticket]) , you can try requesting help from there: https://www.ibm.com/cloud/support
Go to Frequently asked questions , locate "Why is my account deactivated?" and click on "Contact support " , a chat popup windows will appear and you can provide info about your issue.
Hope it helps.
Regards
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ALEJANDRO MORALES GUZMAN
Original Message:
Sent: Fri July 08, 2022 06:48 AM
From: Thabo Shokgolo
Subject: BXNIM0436E : cloud account suspended, but the cloud portal makes it IMPOSSIBLE to remedy the situation.
My IBM Cloud Account is suspended.
I last used it last year, while playing around with App-Connect, ... Now i want to play around some more. But now i get notified that it is suspended.
bit what is bizzare is that the portal is not giving me any remedial channels, ... when i try clicking the chat link, [ that link seem to check first if the account is active ] which defeats the purpose.
can someone from IBM cloud please help me out here?
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Thabo
Interface Specialist
BMW South Africa
South Africa
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