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  • 1.  PAfE fails to load in Excel 365

    Posted Wed November 15, 2023 09:06 AM

    We have had three users in the last week who are suddenly unable to open the PAfE add-in in Excel 365 64-bit. They had been working fine and then the ribbon fails to load. It does not error or give any indication but the ribbon fails to appear. If I open the Com Add-in I can see the add in is ticked. The xll add-in has not changed and the excel version has not changed. 

    I have added and removed the following xll versions, 2.0.90.10, 2.0.90.11 and 2.0.91.10, and none work. If i either double click on the xll, add to the excel ad-in or open it from the File>Open option it does not load. Obviously multiple restarts have been tried.

    Any advice on what to look for would be helpful. 

    I have followed step 5 in the following tech note but it did not resolve the issue (which is dated 2020) https://www.ibm.com/support/pages/troubleshooting-ibm-planning-analytics-excel-add

    One user re-installed excel to fix it but that is not a viable enterprise wide solution.

    Thanks



    ------------------------------
    Douard Le Roux
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  • 2.  RE: PAfE fails to load in Excel 365

    Posted Wed November 15, 2023 09:16 AM

    Hi Douard,

    I recently did a bit of a dance with this issue and logged some notes on the TM1 Forum

    Essentially Office updates created havoc and it seemed like they rolled back after I had updated, no doubt due to issues being logged.

    Performing Office updates again should resolve.



    ------------------------------
    George Tonkin
    Business Partner
    MCI Consultants
    Johannesburg
    ------------------------------

    Original Message


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