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Inconsistent dashboard performance for different users

  • 1.  Inconsistent dashboard performance for different users

    Posted Fri August 02, 2024 04:34 PM

    Hello All,

    I have built a dashboard in Cognos, in the preprod environment I see the standard look of the dashboard and the filters. However when the dashboard along with its underlying data source which is a csv file and a widget was migrated to production the look of the dashboard and the filters is distorted for few users and for few users they see the same standard look of the dashboard and the filters. Not sure why I am able to see this inconsistency. Can someone please guide as to how this issue can be resolved. I am using Cognos version 11.2.4

    Will not be able to send the screenshot of the dashboard due to privacy concerns



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    Priya Sengar
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  • 2.  RE: Inconsistent dashboard performance for different users

    Posted Mon August 05, 2024 02:54 AM

    Hello,

    A question : What is your webserver ?

    In case you work with IIS I know i had to add specific parameters on it that are not configured with the automate script. Not all users have tha same issues.

    Cognos Analytics Dashboard is getting an error message with "We can't load the visualization, because its associated data set 'model000000000xxxxxxxx' isn't available (ibm.com)

    Best regards,

    German



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    German Rodriguez
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    Original Message