Seems like you've been through the same pain as us Wayne!
Many of our customers have scheduled events that run off triggers from their ERP systems, but also a mixture of these and time-based schedules that run every few minutes or so. The largest has probably 600 enabled schedules, and we can't afford a random 10% of those failing daily with the XML issue, so they are stuck on a 11.1.5 W2016 environment at the moment, even though they would like to upgrade to a Windows 2019 version.
Even then with larger environments , despite the obvious concern of more than one schedule running simultaneously, we proved pretty quickly in test environments that the issue regularly occurred when only one schedule was running.
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Ceri Small
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Original Message:
Sent: Wed April 06, 2022 09:08 AM
From: Wayne Westlake
Subject: APAR 42408 - schedules fail intermittently with XML errors
Here's a text list of all the various XML errors we get on anything past 11.1.5:
; nested exception is: org.xml.sax.SAXParseException: XML document structures must start and end within the same entity. org.xml.sax.SAXParseException: XML document structures must start and end within the same entity.
org.xml.sax.SAXParseException: XML document structures must start and end within the same entity.
CNC-MES-1500 The message could not be created. org.xml.sax.SAXParseException: XML document structures must start and end within the same entity.
CNC-ASV-0025 Agent Condition invalid: CNC-MON-0035 Invalid request.
java.lang.IllegalArgumentException
java.lang.NullPointerException
Ceri, we have tried everything under the sun. Java heap, eliminating all but 1 scheduled report being a simple Great Outdoors sample report, etc. Like I said, been working with IBM support for a year and a half and still....
Our paths are very similar indeed! We went from 10.2.2 to 11.0.12 and a few months later discovered 11.0.12 had a bad bug that corrupted any Event that we edited or created. Tried GA 11.0.13 but it had a bad bug where all schedules went out as the default user (the one you set up in configuration in the SMTP section) instead of the schedule owner. The fix they implemented for that started this onslaught of XML errors and failures. IBM eventually pushed us to 11.1.4 saying that many of the XML errors had been resolved in 11.1.2 and would most likely NOT be addressed in 11.0.13 (despite it being the long term release!). By the time we were ready to go live 11.1.5 came out and we jumped on it. Bad bug that SSO didn't work so they have to release a patch, so officially we're on 11.1.5 IF1004.
As a last note, we have about 800 scheduled reports with about 500 that run per day (several are Events that check for a condition as often as every 15 minutes.
Wayne
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Wayne Westlake
Original Message:
Sent: Wed April 06, 2022 08:48 AM
From: Ceri Small
Subject: APAR 42408 - schedules fail intermittently with XML errors
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Ceri Small
Original Message:
Sent: Wed April 06, 2022 08:32 AM
From: brenda grossnickle
Subject: APAR 42408 - schedules fail intermittently with XML errors
can you try posting the full screen shots again. i cannot read any of the messages. but please still try to keep the full screen shot, if you can. i use to do support and one of my frustrations was getting a screen shot cut out of an error message sent to me. there was no context. no idea what screen they were on, what else was on the screen, what they were trying to do, etc?
but i realize that maybe you are posting from a word doc previous screen shots. then maybe if you could type in the error message in the reply. thanks for the help.
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brenda grossnickle
BI Programmer Analyst
FIS
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