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Using IBM® Engineering Workflow Management in App Connect

By Shahmini Arumugam posted Wed October 06, 2021 02:58 AM

  

IBM Engineering Workflow Management (EWM) is a team collaboration tool that integrates development tasks, which include iteration planning, process definition, change management, defect tracking, source control, build automation, and reporting.

EWM is the Change and Configuration Management (CCM) application in the IBM Engineering Lifecycle Management (ELM) Solution. These solutions integrate IBM products to provide a complete set of applications for software or systems development.


Using IBM Engineering Workflow Management with IBM® App Connect

You can use App Connect to perform actions on the following objects:

  • Attachments

  • Projects

  • Work items

There are many process templates available in EWM. Each project is associated with a process template. When you select any of the Work item objects, you are prompted to select a project and the work item types are populated based on the selected project.

For example,

Create work item type list in App Connect UI

The following table lists the different types of work items available for Agile and Waterfall projects.

Agile project work item type

Waterfall project work item type

Epic

Defect

Story

Task

Task

Issue

Defect

Business Need

Impediment

Risk

Adoption item

Risk action

Retrospective

Milestone

Project change request

Building a flow in App Connect with IBM Engineering Workflow Management

Use IBM App Connect to build flows that integrate with IBM Engineering Workflow Management and other applications. The connector is displayed as “IBM Engineering Workflow Management” on the IBM App Connect User Interface (UI).

Provide the following information to connect App Connect to your IBM Engineering Workflow Management account.

Required credentials

Description

Tenant URL

The URL of the IBM Engineering Workflow Management (EWM) instance. For example, https://<hostname>:<port>.

Username

The username to log in to your IBM Engineering Workflow Management account.

Password

The password to log in to your IBM Engineering Workflow Management account.      

Network name (optional)

The name of the network that App Connect uses to access your system. A network name is required only if you’re connecting to a system in a private network.

Scenario: A work item is created in IBM Engineering Workflow Management whenever a new incident is logged in ServiceNow

Consider the following scenarios where you use App Connect to create a flow to integrate ServiceNow and Engineering Workflow Management (EWM).


EWM creates a new work item whenever a new incident is logged in ServiceNow and a notification is sent to the relevant squad through Microsoft Teams.
    1. The action-driven flow is triggered whenever a new incident is logged in ServiceNow.A. EWM creates a new work item whenever a new incident is logged in ServiceNow and a notification is sent to the relevant squad through Microsoft Teams.
    2. The EWM ‘Create work item’ operation creates a work item when a new ServiceNow incident (Incident A1) is logged.
      For example, a new work item type, defect (Defect 001) is created with the ServiceNow Incident ID and description.
    3. A notification gets created in a dedicated Microsoft Teams channel to be sent to the relevant squad with the work item details.

      For example,

      A notification gets created in a dedicated Microsoft Teams channel

Consider the sequel scenario where any updates to the existing work item in EWM, a Microsoft Teams notification is sent to the relevant squad, and the incident in ServiceNow is updated with the relevant mapped properties.

    1. The event-driven flow is triggered whenever there is an update to the existing work item in EWM.
      For example, the work item, Defect 001 is updated with a description and estimate time in EWM.
      The EWM ‘Updated work item’ operation specifies the updated work item details. It checks for any updates that are done in the work item every N-minute.
      Microsoft Teams notification is sent to the relevant squad and the incident in ServiceNow is updated with the relevant mapped properties
    2. A notification gets created in a dedicated Microsoft Teams channel to be sent to the relevant squad with the work item update details.
      For example,
      A notification gets created in a dedicated Microsoft Teams
    3. ServiceNow updates the incident with the additional EWM work item details.
      From the ServiceNow incident UI, you can now see that the description and estimate time is updated in the ServiceNow Incident A1.
      ServiceNow updates the incident with the additional EWM work item details

IBM® App Connect supports a wide range of data formats, application infrastructures, and integration styles. For more information, see IBM® App Connect connectors.

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Anonymous User
Wed October 06, 2021 05:16 AM

Excellent!!!