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There are so many mobile solutions available for Maximo today that it can be hard to navigate through the options available. I thought I would start this article to open a general discussion about mobile solutions. What do you look for when you're choosing a solution? Which solutions are you using and why? How has your workfoce taken to your solution? And once you have a solution up and running, how easy is it to modify? What have been the biggest barriers to implementation? And what devices have you found to be best?
My own company has just started the process to upgrade Maximo, and implement a revised mobile solution, with more functionality than we had before. We were using Syclo, but have left the option open for vendors to suggest alternatives. We already have an iOS platform in place, but haven't been absolute in specifying an OS.
So I have some self-interest in this discussion, but I know lots of you are interested in mobile too. So feel free to comment!
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Some additional factors to consider
Hi Sam. I strongly agree with the earlier comments about early user involvement and I think it's critical to give users choice between different options at each stage.
The key question to ask is "will this mobile solution make it easier for me to do my job ?" Mobile technology is nothing more than an enabler for business improvement. For a successful project it's necessary to define the business objectives for introducing mobility and then evaluate the different options for solutions to acheive them.
Sounds simple doesn't it ? But the reality is that when it comes to mobile solutions there are still some big challenges to overcome. We have got used to accessing Maximo via browsers on desktops, laptops and possibly tablet devices. All browsers work the same way and deliver a consistent User Interface. Unfortunately it's not the same for mobile devices and the Apps that run on them.
Differences in how Android, iOS and Windows work, the terminology and workflow used in the App and how the data is sync'd back to Maximo impose constraints which can severely restrict the number of viable options. The end result can be a mobile solution that end users don't like which does not acheive the business objectives.
To avoid this it's necessary to understand and work within the constraints that the device hardware, operating system and available network connectivity impose on mobility solutions. When these are understood, and a viable mobility platform has been selected then you can start thinking about the business options to present to users. It's much easier to change the Application software on the mobile device than to change the Hardware on which it runs. So my advice is don't commit to a specific mobile device or mobility platform until you are 100% certain that the functionality and usability your business and users need can be successfully delivered on that platform.
User involvement / acceptance
Following on from Richard's comment above, we completed a proof of concept with our end users, to ensure the mobile solution selected would meet their needs. Our IBM partners created a bespoke mobile environment for us (our assets and locations) so it would look familiar to the end users. A mixed demographic of users was selected, the software was intuitive so training required was minimal and the end users were over whelming positive they all liked the software and the hardware selected and were in agreement that the mobile solution was the way forward for how they will work.
Where we use the mobile solution
Sam, from our point of view we utilise a handheld solution for booking in/out tools and inventory items, so it's not massively mobile as it's limited to a warehouse. We have had some real problems with getting the business rules and interface on the device to compliment each other.... I can't strees enough how important it is to keep it simple and get the end users involved at the earliest opportunity. These days people expect handhelds to be simple to pick up and use and as intuitive use as a modern smart phone. Something we are going to have to work on in the future, so it will be interesting to know which way you go.
Rich