Daily Work in IBM Identity Governance and Intelligence (hereafter called IGI), is an aggregation of all tasks to be performed irrespective of the activity or process.

This post intends to share, how one can configure Daily Work workflow from the Process Designer and how it could be used in the Request Center along with its significance.

Using Daily Work, one can can view a summary of the generated requests in one’s approval scope. It displays a list of submitted requests.  This allows one to take  an appropriate action on the request, like APPROVE, REJECT or REDIRECT.

One can also view the list of requests in the “Request Report” workflow, but no action can be taken on the requests, as it is just used for viewing the requests.

For the purpose of this post, IGI 5.2.5 has been used, however, the older versions would behave the same. One may however, find significant differences in the UI. Here, I will cater to both the new UI of the Request Center as well as the old one.

Configuration of Daily Work workflow:

Although a DAILY WORK workflow is available out of the box, for the purpose of this post, a new workflow for daily work shall be created.

There are 2 personas involved,

• IGI Administrator
• End User / LOB manager

IGI Administrator

• Logs into the IGI Admin Console.
• Launches the Process Designer Module
• Goes to Manage→Process
• In the table that contains the list of processes; from the ACTIONS menu selects “Add”
• Adds a new process and names it “MyDailyWork”
• Goes to the next tab, and Adds / Creates an Activity for the new process
• Selects the context as “Request Report” for this new activity being created, and clicks on the “Create” button, as seen in the Fig. 1

Fig. 1

• Provides the activity name, and selects the Functionality as “Daily Work” as seen in Fig. 2

Fig. 2

• Choose to enable dashboard view for this activity
• In the next step of the wizard, assigns this activity to an Admin Role. This is the admin role, for which tasks across different activities will be aggregated and shown to the user, as seen in Fig. 3

Fig. 3

Finally, saves it and makes it online.

End User

• Logs into the Service Center
• The Dashboard shows the activity configured by the IGI administrator in the steps above, as can be seen in Fig. 4

Fig. 4

• If there are requests pending, the user may click on the dashboard item, and be directly taken to the, Daily Work tab, where the request can be processed, as seen in Fig. 5.

Fig. 5

AUTHOR EMAIL ID : nishant_sinha@in.ibm.com