Large Credit Union transitioned to a single, integrated collections platform run on IBM Z; Collector productivity improved by 20-25%.
The Challenge
This large credit union faced productivity opportunities related to a fast-growing portfolio of consumer and credit card loans. Additionally, they were experiencing rising delinquencies and charge-offs resulting from the tightened credit market. The credit union wanted a collections solution that incorporated customer information, risk-based segmentation and automated treatments in order to prioritize work based on risk level and in turn, maximize the effectiveness of collections treatments and resource utilization.
How CGI Helped
CGI helped this large credit union transition from traditional age-based collections to sophisticated risk-based collections by combining CGI’s industry-leading CACS® collections solution with its advanced decision management tool, Strata® Enterprise. Both CACS and Strata are run on IBM Z. CGI also provided business process consulting and change management services, resulting in the complete reengineering of the collections department, positioning the organization for future transformation and growth.
The Results
The company now operates with a unified IBM Z platform for collections and decisioning. By transforming its collections approach, this large credit union has become a more cohesive, strategic and analytically driven organization. The credit union has a new methodology for testing collection strategies, evaluating performance and making improvements. The result is enhanced agent productivity and collections effectiveness.
The bottom line: The Credit Union gained a competitive edge by using products run on the IBM Z platform. They are extremely satisfied with the platform’s stability, speed, security, and low cost of maintenance.
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ABOUT CGI
Founded in 1976, CGI is one of the world’s largest IT and business consulting services firms. We help clients achieve their goals, including becoming customer-centric digital organizations, through high-end IT and business consulting, systems integration and outsourcing services combined with a unique client proximity model and global center of excellence network.