IBM Workflow Assistant in Workplace provides a chat interface for conversational interactions with your workflows. Using IBM Watsonx Assistant and Watsonx generative AI, it enables you to navigate faster, gain better insight into your tasks, and be more productive in completing your work.
Workflow Assistant improves user experience in the following aspects:
Search, filter, and prioritize
You can use the assistant to find, filter, and prioritize tasks, workflows, and cases at speed and with precision. It can prioritize tasks and identify the next best task that you can work on. AI-based navigation sorts through your list of tasks and makes it faster to achieve your business outcome.
Gain insight into tasks
The assistant can summarize and answer questions about a task. For example, you can ask about the content, the history, or for a complete summary of a task. For these functions to work in the assistant, you need to enable the generative AI feature. For more information, see Enabling generative AI in Business Automation Workflow traditional.
Assist you in completing work
The assistant can leverage generative AI capabilities to help you improve your productivity and complete your tasks more efficiently. For example, you could prompt the assistant to draft an email response to a request that you received.
Workflow Assistant provides basic functions, like filtering on tasks and workflows, for example:
- List all my overdue tasks
- Show tasks with Location set to Denver
As a team manager, efficiently reassign team tasks between team members
- Reassign selected tasks to John
Gain insight into tasks
When you enable generative AI, you can use the assistant's summarization and answering capabilities to learn more about any task that is shown in your task list. From the list of tasks, select the task about which you want to learn more, the assistant confirms your selection and offers a list of options for selection:
You can choose “get task summary”, and the assistant will leverage the generative AI you configured to generate a task summary:
You can also continue to ask more question regarding to this task, type your questions in the web chat. For example: “Who is the hiring manager?”
Conclusion
IBM Workflow Assistant in Workplace advances user experience, productivity and opens the door for innovation using Generative AI capabilities.
For more information about enabling the Workflow Assistant please refer to IBM Business Automation Workflow documentation: Enabling Workflow Assistant for Workplace.