BPM, Workflow, and Case

 View Only
  • 1.  Why to move to BAW?

    Posted Fri August 26, 2022 01:44 PM
    Hello,

    We are IBM Business partner and have a customer using IBM Case Manager over last 3+ years. All on-premise Windows based environment. Customer is too happy and has grown from 27 users to 22,000+ users over last 3+ years. There was issue related to reporting and dash-boarding and we resolved using BAI4Server. Customer is too happy using their current ICM install and is growing ... then ... customer is asking ... why we need to do this if all working GREAT for us?

    1. We we should move to BAW/ICP4BA and add over-head with servers/components which we Don't need?
    2. Pay for heavy licenses for ICP4BA when we cannot use any of those components?
    3. Even we think for ICP4BA and leverage other offerings, why we are limited to OpenShift?
    4. Why IBM offered BAI4Server in production, supported and then suddenly deprecated after 1 year? Why IBM never though to plan ahead?
    This is really becoming difficult as how we can convince this customer to move to "BAW/ICP4BA"?

    I'm sure there are other customers too, but might not raising their concerns.

    Who can help me to address concerns one of our customer raised?

    -Nitin

    ------------------------------
    Nitin Upasani
    ------------------------------


  • 2.  RE: Why to move to BAW?

    Posted Sat August 27, 2022 02:04 AM

    Hello @Nitin Upasani

    I think this would be helpful to you 
    Convince the customer by saying that many competitor out their who also sale similar product, but to make yourself unique in market you need to use this Product.
    Mention them the feature like: 
    Automatic deployment of whole platform where you don't need to take care of any prerequisite.
    Common certificate used to sign all certificate, So their is only one certificate.
    You need to trust in your local machine to trust all URLs of all certificate in browser also help in save password



    ------------------------------
    Ruchi Singh
    ------------------------------