Decision Management (ODM,ADS)

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User login to DC failed during a 10 mins period

  • 1.  User login to DC failed during a 10 mins period

    Posted Thu October 20, 2022 10:57 AM

    User login Failed, it looks more like the login timed out, and several re-attempts failed.10min later he was finally able to successfully login.

    The log file show below error:

    [4/3/20 16:04:25:949 CDT] 000000f1 IlrGlobalCach E  ilog.rules.teamserver.model.IlrDatabaseLockTimeoutException: GBRDR0038E: Database locking exception

     ilog.rules.teamserver.model.IlrDatabaseLockTimeoutException: GBRDR0038E: Database locking exception

       at ilog.rules.teamserver.ejb.service.dao.IlrElementDAOJDBCDB2V81.checkDatabaseLockTimeout(IlrElementDAOJDBCDB2V81.java:122)

       at ilog.rules.teamserver.ejb.service.IlrSessionFacadeImpl.handleSQLException(IlrSessionFacadeImpl.java:8200)

       at ilog.rules.teamserver.ejb.service.IlrSessionFacadeImpl.findObjects(IlrSessionFacadeImpl.java:3579)



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    michael almasy
    Social Business and Content Manager
    IBM
    724-413-6510
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  • 2.  RE: User login to DC failed during a 10 mins period

    Posted Thu October 20, 2022 11:49 AM
    Make sure the datasource is in isolation level  READ_COMMITTED.
    Have you been migrating the database? there are tasks run during the first login after a database migration that might appear a as frozen console where you cannot reach the home page of the business console 


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    Alain Robert
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