User login Failed, it looks more like the login timed out, and several re-attempts failed.10min later he was finally able to successfully login.
The log file show below error:
[4/3/20 16:04:25:949 CDT] 000000f1 IlrGlobalCach E ilog.rules.teamserver.model.IlrDatabaseLockTimeoutException: GBRDR0038E: Database locking exception
ilog.rules.teamserver.model.IlrDatabaseLockTimeoutException: GBRDR0038E: Database locking exception
at ilog.rules.teamserver.ejb.service.dao.IlrElementDAOJDBCDB2V81.checkDatabaseLockTimeout(IlrElementDAOJDBCDB2V81.java:122)
at ilog.rules.teamserver.ejb.service.IlrSessionFacadeImpl.handleSQLException(IlrSessionFacadeImpl.java:8200)
at ilog.rules.teamserver.ejb.service.IlrSessionFacadeImpl.findObjects(IlrSessionFacadeImpl.java:3579)
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michael almasy
Social Business and Content Manager
IBM
724-413-6510
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