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tm_service_outdated error alerts in BAW Heritage Process Portal

  • 1.  tm_service_outdated error alerts in BAW Heritage Process Portal

    Posted Tue February 07, 2023 10:13 AM
    We are using IBM BAW 21 for BPM workflows with Heritage Human services. We observe the errors "tm_service_outdated" and "Unable to load/teamworks/ajaxCoach status: 0" pops up in the process portal occasionally in production while the user is actively working on the task, on click of a button or a tab switch on the coach (events that involve a boundary trigger). This has also been noticed for Heritage Human services exposed as startable services ie. they don't have any task. The users are using MS Edge/Chrome browser to work on the tasks. 

    I appreciate if someone who has also experienced these errors can provide some pointers on what conditions can cause this error and what could be the possible resolution for the same.

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    Venkat
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