Could you confirm, are you using existing process from an external process app as Case activity? Because steps in this technote fixes the issue on processes created within the Case's process app.
Original Message:
Sent: Tue February 14, 2023 09:27 AM
From: Donata Mielaikaite
Subject: Show Case and Activity properties in Inbasket widget columns
Hello Ramesh,
We had the same issue when upgraded to 21.0.3 with external process app. All case properties were empty in in-baskets. Needed apply this Ifix APAR JR64631
https://www.ibm.com/support/pages/node/6576761
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Donata Mielaikaite
Original Message:
Sent: Tue February 14, 2023 05:53 AM
From: Ramesh Bhat
Subject: Show Case and Activity properties in Inbasket widget columns
Hi Michael,
Yes, you understood it right.
Only Case activities with external process work items have issues with displaying Case and Activity properties in Inbaskets.
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Ramesh Bhat
Original Message:
Sent: Tue February 14, 2023 03:29 AM
From: Michael Kirchner
Subject: Show Case and Activity properties in Inbasket widget columns
Hi Ramesh,
talking about "external processes defined as Case Activities" you are referring to Case Activities you created using the option "New Activity with existing Process"? I.e. you are re-using processes which have been created in an already existing BAW Process Application? And in this case you are not able to see the Case or Activity properties in the inbasket(s) defined at the level of the Case Solution?
Best regards,
Michael
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Michael Kirchner
Leading Technical Specialist - Digital Business Automation
IBM Technology
Germany
Original Message:
Sent: Mon February 13, 2023 12:28 PM
From: Ramesh Bhat
Subject: Show Case and Activity properties in Inbasket widget columns
HI,
I am facing one issue in 22x (22.0.2). I describe the scenario here:
- We have upgraded the platform from 20x to 22x
- I have external processes defined as Case activities > working as expected
- These process work items are displayed in Inbasket > working as expected after disabling the external process workitems filtering in plugin configuration
- Case properties and Activity properties in the inbasket columns are showing empty for these external process work items > this works fine in 20x but not in 22x
But Case and Activity properties are shown in inbasket for process workitems which are created from Case's process app.
I connected with IBM Support and they have mentioned that this is the expected behavior in 22x, if so then this will be troublesome. I tried to add alias names of Case/Activity properties in Process Designer but no luck. Did anyone tried / faced this scenario?
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Ramesh Bhat
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