Process Mining

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  • 1.  Responsibility Matrix (RACI ) for Process Mining Team

    Posted Mon December 19, 2022 10:13 AM
    Hi,

    One of our biggest client of Process Mining  in Brazil has asked about Responsibility Matrix for the project team

    Dow anyone has this matrix (RACI) or something similar?

    Thanks

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    Mauricio Okuyama
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  • 2.  RE: Responsibility Matrix (RACI ) for Process Mining Team

    Posted Tue December 20, 2022 03:40 AM
    Edited by Sophie Kim Yen Liem Tue December 20, 2022 03:40 AM
    Hi Mauricio,

    The resource mapping features from IBM Process Mining should be able to help you directly map the RACI starting from the bank's data. 

    You can either choose to view the activity map that shows which resources and roles are involved in each activity or you can use the social net to help you discover and analyze the relationships that are formed within a process.

    You can find more information in the technical documentation: https://www.ibm.com/docs/en/process-mining/1.13.2?topic=processes-resource-mapping

    You can also use this information in the Analytics dashboards to deep dive into the analysis and better understand the RACI.

    ------------------------------
    Sophie Kim Yen Liem
    Product Marketing Manager, Process Mining and Watson Orchestrate
    IBM
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    Original Message


  • 3.  RE: Responsibility Matrix (RACI ) for Process Mining Team

    Posted Tue December 20, 2022 08:27 AM
    Hi Mauricio,

    your question is about IBM Process Mining SaaS or on-prem (OCP) offering?

    Can you elaborate more on the scope of the responsibilities? Is it hardware, security, support...?

    Thanks

    ------------------------------
    LUCA FONTANILI
    ------------------------------

    Original Message


  • 4.  RE: Responsibility Matrix (RACI ) for Process Mining Team

    Posted Thu December 22, 2022 12:09 PM
    Hi Luca,

    Thanks for your answer.

    Customer need to know responsibility matrix (in detail) for each role of Process Mining Team, ( Business Analyst,  Project Manager, Data Analyst, Solution Manager, Process Owner,  Process User,  IT Expert, Tech Leader and App Tech)

    The customer want to build a Process Mining Team and needs to know activities for each role (Ex.
    • Process Owner: Define  KPIs, Define Project Objectives, etc.) 


    Let me know if you need additional information.

    Thnaks


    ------------------------------
    Mauricio Okuyama
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    Original Message


  • 5.  RE: Responsibility Matrix (RACI ) for Process Mining Team

    Posted Thu December 22, 2022 12:45 PM
    Hi,

    Since the User Management (and the corresponding RBAC setup) is managed by the end customer, they can define the RACI matrix they need.
    We provide the capabilities to fully segregate the responsibilities, but it's up to them the definition of roles.

    Regards

    ------------------------------
    LUCA FONTANILI
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    Original Message