Robotic Process Automation (RPA)

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Is it possible to skip the definition of the SMTP server during the installation of the RPA server and configure it after the install?

  • 1.  Is it possible to skip the definition of the SMTP server during the installation of the RPA server and configure it after the install?

    Posted Mon June 06, 2022 09:41 AM
    Is it possible to skip the definition of the SMTP server during the installation of the RPA server and configure it after the install?

    Thanks!

    -Rodrigo

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    Rodrigo Vargas
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  • 2.  RE: Is it possible to skip the definition of the SMTP server during the installation of the RPA server and configure it after the install?

    Posted Mon June 13, 2022 03:48 PM

    Hello!

    Quick answer: yes.

    Even though you can provide any "fake" e-mail credentials in this step, this can bring you limitations during your experience with RPA On-Premises. I can list some of them here:

    - You won't receive the first "Welcome" e-mail when your installation is finished. (Not critical)

    Then, until you set the right information on the Service Parameters page, your server won't be able to send any system e-mail. So:

    - New users' welcome e-mail contains the link for password definition. So you can't add individual users the classic way. (Only bulk-inserting them).

    - You are exposed to the risk of forgetting your password while being the only user in your environment, so the "Forgot password" link is useless since it can't send you a password recovery e-mail.

    - You won't receive e-mails about job failures.

    As mentioned, you can head to the Service Parameters page in the principal Tenant and set the right information. The API will restart and you should be able to receive system e-mails.



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    Antonio Campos
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    Original Message


  • 3.  RE: Is it possible to skip the definition of the SMTP server during the installation of the RPA server and configure it after the install?

    Posted Tue June 21, 2022 03:27 PM
    Thank you Antonio,
    What you explain is exactly what I am experiencing now after entering some dummy data for the SMTP server during the installation of the server.

    I am trying to enter now the correct data in the Settings page, I enter the data, click on Save, I do no get any feedback on whether or not it worked, but I never receive an email on the setting the SMTP server up and when I try to force the email by adding users or re-sending the welcome email, it says yes email was sent, but the user never receives an email.

    Is there some log that I can look up and find out what am I doing wrong?

    The inability to setup the SMTP server is keeping the RPA install single user, I can add new users but they do not receive welcome emails to reset passwords, so nobody other than myself is able to access the RPA server.

    Please advise!

    -Rodrigo

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    Rodrigo Vargas
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    Original Message


  • 4.  RE: Is it possible to skip the definition of the SMTP server during the installation of the RPA server and configure it after the install?

    Posted Wed June 22, 2022 01:56 PM
      |   view attached
    Hello Antonio,
    I was doing some troubleshooting regarding the setup of the SMTP server this morning.
    Attached please find the API log at the time we try to update the SMTP server configuration in the admin panel. We switch back and forth from the email server tab and all the settings that we "saved" do not show up. At the end, we just try to "send a confirmation email to a user", which also fails for similar reasons.
    The account we are using is the admin account we set up to install the product.


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    Rodrigo Vargas
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    Attachment(s)

    rtf
    API.rtf   4 KB 1 version
    Original Message


  • 5.  RE: Is it possible to skip the definition of the SMTP server during the installation of the RPA server and configure it after the install?

    Posted Wed June 22, 2022 05:03 PM

    Hello, Rodrigo!

    I suppose you are using IBM RPA On-Premises Version 21.0.2. If I'm not mistaken there is a known issue that the E-mail server configuration is not being fully persisted correctly. In this case, I would suggest you try to uninstall and re-install the same version pointing to the same Automation database (without wiping it), then set the correct E-mail server data in the proper step. Another option would be to wait until this Friday (June 24th) and download version 21.0.3.

    I was looking at the logs and noticed that you got some "Username and Password not accepted" messages from GMail. This may be related to some security update where they may have started accepting only "App passwords". Try to make sure the e-mail settings are not being persisted. Maybe they are, but still not accepted by Gmail.

    Hope it helps.

    Antonio Campos



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    Antonio Campos
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    Original Message


  • 6.  RE: Is it possible to skip the definition of the SMTP server during the installation of the RPA server and configure it after the install?

    Posted Mon August 22, 2022 05:15 PM
    Hello Rodrigo,

    I had the same problem. What worked for us was upgrading to the version 21.0.3.

    Hope it helps.

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    Jose Luis Rodriguez Gonzalez
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    Original Message