IBM License Metric Tool (ILMT)

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Installing BigFix: "Masthead Creation Error. The license certificate does not match the private key."

  • 1.  Installing BigFix: "Masthead Creation Error. The license certificate does not match the private key."

    Posted Wed May 17, 2023 05:00 PM

    Hello,

    I get the error message "Masthead Creation Error. The license certificate does not match the private key." when trying to create a masthead during the BigFix installation process, using the private key and license certificate created by the same installation process moments prior (I used the "computer with internet connection" pathway). I've looked at both files in a text editor, and they both seem to be valid and not corrupted or abridged by antivirus. I used the default parameters for the masthead configuration.

    Any advice or insight? This is baffling.

    Lena



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    Sasha Nefedov
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  • 2.  RE: Installing BigFix: "Masthead Creation Error. The license certificate does not match the private key."

    Posted Thu May 18, 2023 06:09 AM

    Hello Sasha,

    This look like a pure BigFix installer issue.
    We as ILMT support have no access to this process 'internals'.

    You could verify with openssl tool if the modulus value of those two files (private key and license certificate) matches...but I bet that it doesn't match.

    A blind guess is that it happens due to one of the following reasons :
    1) an issue with public/private key pair creation process (some BigFix crypto library malfunction),
    2) improper license authorization file structure.

    Nevertheless, it's a BigFix support (HCL) which can unequivocally confirm the root cause. 



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    Thank you,
    Oktawian

    Oktawian Powązka, L3 Support
    IBM License Metric Tool
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  • 3.  RE: Installing BigFix: "Masthead Creation Error. The license certificate does not match the private key."

    Posted Thu May 18, 2023 08:23 AM

    Hi,

    If you still need help, please open a case against ILMT product so we can engage Bigfix team.

    Thank you.



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    Andrei Ionescu
    IBM
    Bucharest
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