Cloud Pak for Business Automation

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  • 1.  How to refresh the property page in Case

    IBM Champion
    Posted Tue August 23, 2022 10:48 PM
    How does Case refresh the property page?
    As shown below:

    1. Add a button to achieve
    2. It needs to be refreshed through services in the activity process. For example, the Case property page is automatically refreshed after the contract approval is completed.


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    ding wei
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  • 2.  RE: How to refresh the property page in Case

    Posted Fri September 16, 2022 03:31 AM
    Hi Ding,

    could you please provide some more details to better understand your use case:
    • "User A" has opened the case details page (as shown in your screenshot) and meanwhile "user B" completes an activity for this case which should lead to a refresh of the case details page which "user A" is still viewing?
    • Or would it be sufficient to manually trigger a refresh, e.g. by adding a button to the case details page?
    • Looking at the screenshot I assume that your Case solution only uses traditional Case Widgets (and not client side human services), is that correct?

    Best regards,
    Michael


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    Michael Kirchner
    Leading Technical Specialist - Digital Business Automation
    IBM Technology
    Germany
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  • 3.  RE: How to refresh the property page in Case

    IBM Champion
    Posted Sun September 18, 2022 11:43 PM
    E.g:
    User A initiates an activity (BPM process), updates the Case attribute in the activity and ends the process. At this time, the information that User A sees on the Case details page is still historical information, not the latest information (information updated by the activity) .
    At this point, we need a "refresh" service to manually refresh the property information in the Case details page.

    The application scenarios including user A and user B described by you are the same.


    Yes, I still use the traditional Case plug-in on the Case details page, and I haven't used the client-side manual service yet. Can you give an example of using a client-side human service?

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    ding wei
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