This is quite an interesting and exciting topic as we have seen a rise in a number of technologies leveraging AI in order to better server customer and/or support employees.
To get a conversation going around that, let me propose you the following options (pick & choose!:):
- Just by the name, before reading more, let us know what Digital Workers, Chatbots and Bots mean to you!
- If you want to lean more and hear IBM's pint of view, read this comprehensive blog on the topic @ Digital Workers vs. Chatbots vs. Bots: What's the Difference?
- Please share our point of view on the usage of one technology vs the other(s).
- Let us know what your experience has been using one or the other as a customer, or as en employee.
We look forward for your inputs as we are working to improve our own solutions in that space to better serve you and everybody else.
Thank you!
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Laurent de Clermont-Tonnerre
Watson Orchestrate Product Manager
IBM
San Francisco CA
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#WatsonOrchestrate