Yes, we faced exact issue, that in some poor signal zone (inside some substation basement or substation covered with metal sheets) transactions hang, they are not even pending, there is no button to resync. Yes, we see that there are something unsinced. Then we rest app, to clear those transactions, and enter that info (fill inspection form) from scratch.
Original Message:
Sent: Mon June 17, 2024 01:17 AM
From: Maycon Belfort
Subject: Maximo Mobile 8.11 - Issues with transactions not syncing with Maximo
In this case, there is no VPN connection, I think it's more of a generic app message.
Yes, the defect you listed seems to be related to our problem. Have you faced a similar problem?
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If this post helps, please consider accepting it as a solution to help other members find it more quickly.
Maycon Belfort
Consultant
BPD Zenith
Melbourne
Original Message:
Sent: Mon June 17, 2024 12:18 AM
From: Juris Flugins
Subject: Maximo Mobile 8.11 - Issues with transactions not syncing with Maximo
Hello!
Is VPN really connected? I don't know how it is configured, how You are connecting to VPN,, but in our case, there is also [VPN] icon in upper part of screen shown when we have connection. Sometimes mobile is not triggering that VPN connection (there is specific VPN connections, where is set, whit which application to use VPN)
Maybe it is connected to this known issue https://www.ibm.com/mysupport/s/defect/aCI3p000000D0PlGAK/dt233440?language=en_US , maybe it evolved somehow :)
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Juris Flugins
Original Message:
Sent: Wed June 12, 2024 07:43 PM
From: Maycon Belfort
Subject: Maximo Mobile 8.11 - Issues with transactions not syncing with Maximo
Hi All,
I'd like to know if anyone is having issues with Maximo Mobile transactions not syncing with Maximo. Many users complain that transactions get stuck in Mobile and Maximo is not updated.
We saw a case yesterday where the user went offline, and even with a good connection, it didn't go online. After closing the app and reopening, it was online again, but a few transactions failed with no apparent error message. Maximo was partially updated, and the user lost the other transactions because they couldn't be reprocessed.
In this case, it was Inspection transactions, but we've also seen similar issues with work order transactions.
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If this post helps, please consider accepting it as a solution to help other members find it more quickly.
Maycon Belfort
Consultant
BPD Zenith
Melbourne
Brazil
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