Hi Ramesh - What is the business purpose behind the use of the Owner Group field on the Job Plan? What does the Owner Group actually represent? A team that are responsible for the assets, a team that is responsible for performing the work, the team responsible for defining the job plan...?
What is the business purpose behind the Owner field on the Work Order?
I'm presuming the Job Plan's Owner Group is the team that are responsible for the work where the job plan is assigned (it's the most common reason for using the field). So, if the Owner Group has changed because the Job Plan has changed, for example we thought it was a mechanical fault and we found out that it was an electrical fault, then why wouldn't you want the Owner field to be blanked, and what happens when the electrical team assign someone to own this work order, wouldn't you want them to be entered in the Owner field? There is an ownership history that keeps track of this.
So perhaps the question should be why does the original owner feel they need to retain a view of this work order? What responsibility do they perform? Are they the asset owners for example? Do they have a job to perform after the electrical team have completed their work? I can see a scenario where instead of changing the job plan on the original work order you create a child work order and assign the job plan for the electrical team to that. But then I might be picking the wrong scenario.
These sort of questions are so difficult to answer and advise on unless you know the details. But you got your answer to your original question. Owner and Owner Group are mutually exclusive and as the owner can belong to multiple Person Groups the Assigned Owner Group tells you which hat they are wearing.
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Andrew Jeffery
Maximo SME
ZNAPZ b.v
Barnstaple
0777 1847873
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Original Message:
Sent: Wed December 07, 2022 04:18 AM
From: Ramesh Chand
Subject: Can we select owner and owner group simultaneously in work order ?How we can built this Functionality ?
For example user created a work order and taken the ownership of workorder.Now user got to now that work is bit complex and job plan need to be changed. Due to crossover domain ownergroup new of jobpan is getting updated in work order and owner filed is getting blank.Here I want ownergroup should get updated but the Owner should not get removed.
Thanks
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Ramesh Chand
Original Message:
Sent: Wed December 07, 2022 04:07 AM
From: Andrew Jeffery
Subject: Can we select owner and owner group simultaneously in work order ?How we can built this Functionality ?
Give us a clue to the business need behind why you need to retain the owner group when you select the owner.
It does sound as if you need to use Work Group instead of Owner Group or in addition to Owner Group. The Work Group would not change unless you manually changed it. Note the Work Group pulls in the Lead from the Group Default.
Knowing which of the responsibility fields to use can be a bit tricky, and impossible to advise on unless you know the business context behind what you are trying to do. It is all about the Why you need to do something, and not the What you need to do.
You might find this Maximo Secrets article of interest - https://maximosecrets.com/2017/01/28/responsibilities-on-job-plans-pms-and-work-orders/
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Andrew Jeffery
Maximo SME
ZNAPZ b.v
Barnstaple
0777 1847873
Original Message:
Sent: Wed December 07, 2022 03:48 AM
From: Ramesh Chand
Subject: Can we select owner and owner group simultaneously in work order ?How we can built this Functionality ?
Thanks Andrew,
Here I want when I select ownergroup owner should not get removed and vice-versa.
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Ramesh Chand
Original Message:
Sent: Wed December 07, 2022 03:29 AM
From: Andrew Jeffery
Subject: Can we select owner and owner group simultaneously in work order ?How we can built this Functionality ?
Hi Ramesh
The Owner and Owner Group are mutually exclusive across Maximo, if you enter a value on one of the fields it will blank the other one. But there is a hidden field called ASSIGNEDOWNERGROUP which is set to the Person Group of the Person you select when you use the Select Value in the OWNER field.
If that still does not work for you try using Work Group in addition to Owner and Owner Group.
There is more to the Ownership functionality than just the fields Owner and Owner Group. You can find out how availability is checked and how Open Work column is derived in the dialog. Take Ownership and Select OwnerMaximo Secrets | remove preview |
| Take Ownership and Select Owner | One of the first actions of the responder to a service request is to use the action Take Ownership. This makes the logged-in user the Owner of the service request and it changes the status from NEW to QUEUED to indicate to the person who reported the issue that the service request is being considered.... | View this on Maximo Secrets > |
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Andrew Jeffery
Maximo SME
ZNAPZ b.v
Barnstaple
0777 1847873
Original Message:
Sent: Tue December 06, 2022 11:06 AM
From: Ramesh Chand
Subject: Can we select owner and owner group simultaneously in work order ?How we can built this Functionality ?
In work order either we can select owner or owner group at a time , I want to keep both in work order is it possible to build this functionality?
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Ramesh Chand
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#Maximo