If you are having trouble with the JRE in IBM SPSS Statistics, please go ahead and start a new thread.
A caveat - IBM SPSS Statistics ships with its own JRE and really shouldn't be paying attention to any other JRE you've put on your system.
The JRE that ships with the just released IBM SPSS Statistics 29.0.1.0 is version 17.0.6
Original Message:
Sent: Thu April 20, 2023 09:11 AM
From: Smith
Subject: SPSS stopped opening on some computers
Hi,
We don't know about IBM SPSS but for us, the issue was with the JVM, any version above 22.3 makes us unable to load the executable. 22.3.2 or 22.3.4 as of this date.
I agree with @James Brien and @Ross McGibbon.
Hopefully more people will report this issue.
And sorry for reopening this ticket David.
Have a great day.
Patrick.
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Smith
Original Message:
Sent: Wed April 19, 2023 06:18 PM
From: David Dwyer
Subject: SPSS stopped opening on some computers
Hi @Smith
Is there consensus then that SentinelOne version 22.3 is the specific update where IBM SPSS Statistics is erroneously flagged not to trust?
If you have the specifics for your failing version of SentinelOne, I'm happy to update this Known Issue (DT208153)
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David Dwyer
SPSS Technical Support
IBM Software
Original Message:
Sent: Wed April 19, 2023 03:41 PM
From: Smith
Subject: SPSS stopped opening on some computers
Just wanted to add that we also go issues with runny our code with Java ever since the 22.3 SentinelOne update. For users that were impacted, we uninstalled and went back to version 22.2
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Smith
Original Message:
Sent: Tue March 21, 2023 09:09 AM
From: Ross McGibbon
Subject: SPSS stopped opening on some computers
We have a 3rd party and they are contacting them. We are not so happy about opening the folder as this can be targeted. Especially since we've provided names and organisation details in this forum. Anyone could put seriously compromising files on our systems that have the exception, if they were to gain access. Hopefully as more people report this issue they will investigate it properly. It would also be nice if IBM reported it themselves too. It isn't easy to test, because removing and adding back the AV can fix it. So reproducing it might not be straight forward. I will mark this thread as completed, thank you for everyone's input.
Cheers,
Ross
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Ross McGibbon
Original Message:
Sent: Mon March 20, 2023 06:32 PM
From: James Brien
Subject: SPSS stopped opening on some computers
Yep, we're on the same client version too.
We made contact with Sentinel and they didn't seem too inlcined to address it from their side. They were happy to suggest we open the path. We'll see if they engage a little more meaningfully over the next few days.
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James Brien
Original Message:
Sent: Mon March 20, 2023 07:33 AM
From: Ross McGibbon
Subject: SPSS stopped opening on some computers
Great news, thank you for the validation. I guess that's the beauty of sharing on forums.
Any chance you can confirm the S1 version you are using? My Cyber guy is asking. We are on 22.3.2.373.
We have a case open with S1 and providing them all the information. We've been excluding the IBM folder which has helped on all the ones I've tested. But we only want this temporarily as a solution, because it's a concern to keep the folder unprotected. If S1 respond and they issue a definition update fix, then I will let you know.
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Ross McGibbon
Original Message:
Sent: Sun March 19, 2023 07:04 PM
From: James Brien
Subject: SPSS stopped opening on some computers
Hi Ross, you've nailed it! I did some more testing late Fri our time too and established it was a new version of the Sentinel client too. As soon as I disabled S1 for that endpoint SPSS was fine.
I'm in the throes of gathering the logs to establish what it's tripping on to whitelist.
Cheers,
James
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James Brien
Original Message:
Sent: Fri March 17, 2023 11:55 AM
From: Ross McGibbon
Subject: SPSS stopped opening on some computers
I believe I've discovered the issue. What AV do you use?
We use SentinelOne, it's managed externally. We instructed our cyber team to contact the vendor and disable the protection. Then without even restarting I was able to open the software on about 10 computers so far, which were previously not working. Disabling the AV is a temporary solution so that teaching can take place, but we aim to put in a permanent fix, either by adding the .exe files to a white list, or the entire IBM folder. But this is likely to be worked on as of Monday.
I hope you manage to solve your issue too.
Cheers,
Ross
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Ross McGibbon
Original Message:
Sent: Thu March 16, 2023 09:54 PM
From: James Brien
Subject: SPSS stopped opening on some computers
Hi Ross and David,
I'm following this with interest as we're now experiencing the exact same error across multiple Win PC's running various SPSS versions (v21-v26). We're a Medical Research Institute with approx 12 SPSS users who use the app intensively.
We're seeing the exact same error and initial troubleshooting incl SFC and DISM on the OS have not been successful.
It would be helpful if you could continue to post any discussion and progress here for the benfit of others?
Regards
James
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James Brien
Original Message:
Sent: Wed March 15, 2023 11:46 AM
From: Ross McGibbon
Subject: SPSS stopped opening on some computers
Hi, I am an IT administrator at a University. We actively use versions 25 (patch2) and 28. We've used the software for a long while, but noticed issues within the last couple of weeks. I am not sure exactly how long this issue has been happening though. Both of our software installations use separate license servers, which seem to be operating normally and giving out licenses.
The explanation of the issue is: When clicking the shortcut, the icon in the taskbar shows for 1 to 3 seconds and then disappears. No application window is displayed. We mostly use Windows 10 version 22H2, note that we've only recently been upgrading from 20H2 and 21H2. I haven't yet determined if the working computers are specific to a particular Windows build number though. Some computers work fine, but some do not work, seems about 50/50 at the moment but we are trying it on more. I am wondering if it could be our anti-virus (SentinelOne) blocking the Java? I've also opened a case with them to check also.
Does SPSS use it's own Java JRE? So would us having a manually installed JRE installation effect it? In many cases we've stared to use the OpenJava.
Also the c++ redistributable, we have the newer 2015-2019, and all the newest previous versions installed. Will SPSS have problems with the latest version of the main C++ releases?
The event viewer does show some interesting information:
Faulting application name: stats.exe, version: 28.0.1.1, time stamp: 0x61efa7c4
Faulting module name: ntdll.dll, version: 10.0.19041.2130, time stamp: 0xb5ced1c6
Exception code: 0xc0000374
Fault offset: 0x00000000000ff6a9
Faulting process id: 0x6b8
Faulting application start time: 0x01d9529d39ff8473
Faulting application path: C:\Program Files\IBM\SPSS Statistics\stats.exe
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report Id: f3892807-3ff4-40ba-b26a-e10bbf517227
Faulting package full name:
Faulting package-relative application ID:
Any suggestions would be greatly appreciated.
Ross
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Ross McGibbon
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