Hi @sharon beal
Are you speaking specifically one of these part numbers?
![](https://dw1.s81c.com//IMWUC/MessageImages/3689523b4a5d47e089aaa827da61349f.png)
Did you purchase this directly from IBM, or from a partner?
If you did not purchase directly from IBM, please contact your IBM Vendor or Academic Vendor (where your product purchase originated) for assistance.
Academic Authorized Vendors: On the Hub(Kivuto), Student Discounts, Hearne, Journey Ed, Studica, thinkEDU,
SPSS Student Version and Graduate Pack Resources:
https://www.ibm.com/support/pages/node/473051
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David Dwyer
SPSS Technical Support
IBM Software
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Original Message:
Sent: Tue May 28, 2024 03:09 PM
From: sharon beal
Subject: SPSS software won't download to new laptop because I already have a student account and SPSS software on the laptop that crashed
Hi everyone! I have the student SPSS software, which was downloaded onto a laptop that crashed. After purchasing a new laptop, I went to download SPSS (student version) again, but access was denied because "I already have an account"
So how do I download SPSS software onto my new laptop?
Thank you!
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sharon beal
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