Hi @Lindy Jacobs ,
I am very good at what I do, but I am not omniscient. Let's start with the basics...
- What operating System are you on? macOS or Windows?
- Which version of IBM SPSS Statistics are you using. If you are able to launch the product, the splash screen should tell you. Otherwise go to "Help -> About" (on Windows) or "SPSS Statistics -> About IBM SPSS Statistics" (on macOS) and it should tell you (e.g. 29.0.1.0 (171)).
- If you are on Windows, you might look into Known Issue DT208153.
- If you are on macOS, and using IBM SPSS Statistics Subscription, you might look into Known Issue DT178259.
- There is also a technote about obtaining logging information from the SPSS Statistics client application. If you follow Technote 233131 it can show you how to collect more information to diagnose your issue.
I hope this helps!
------------------------------
David Dwyer
SPSS Technical Support
IBM Software
------------------------------
Original Message:
Sent: Sun May 21, 2023 11:05 AM
From: Lindy Jacobs
Subject: Program crashing
My SPSS program has been crashing and closing when any processes are performed. It will open the data set file, but as soon as a perform an action the entire program closes without an error message. I have uninstalled and reinstalled the program, but it continues to malfunction in the same way.
------------------------------
Lindy Jacobs
------------------------------