watsonx Assistant

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  • 1.  Chatbots accessibility

    IBM Champion
    Posted Wed March 30, 2022 06:59 AM
    Edited by System Fri January 20, 2023 04:21 PM
    Hello,

    I'm newbie to chatbots world. I have worked some with RASA but nothing with Watson Assistant. I know that we have with Watson a services like Speech to Text but dont know if its posible to integrate in Watson Assistant or if there are other services that could help giving more accessibility to users with limited vision or restricted mobility,....

    My cuestion is related to how to get (more) accessibility in "chatbots"? any resource, demo, product, service,...

    Thanks in advanced.

    PD: Posted same question at
    https://community.ibm.com/community/user/watsonapps/communities/community-home/digestviewer/viewthread?MessageKey=2378430c-8748-4d9e-84b8-b4ff1af82858&CommunityKey=bec3b5a3-d618-4b1f-bcd0-5b37463c76df&bm=2378430c-8748-4d9e-84b8-b4ff1af82858#bm2378430c-8748-4d9e-84b8-b4ff1af82858

    ------------------------------
    Gabriel Aberasturi
    Versia tecnologias emergentes
    IBM Champion
    ------------------------------
    #WatsonAssistant


  • 2.  RE: Chatbots accessibility

    Posted Wed March 30, 2022 10:00 AM
    Hello Gabriel,

      Watson Assistant is easy.  Just follow the online tutorial (https://cloud.ibm.com/docs/assistant?topic=assistant-getting-started) to get yourself started.

      As far as accessibility is concerned, you can use the Watson Speech capabilities (Text To Speech and Speech to Text) in conjunction with Watson Assistant fairly easily.  You can integrate this into an omnichannel (web, mobile, voice)  experience pretty easily as well - just check out the content on your deployment options (https://cloud.ibm.com/docs/assistant?topic=assistant-deploy-overview).  There are also demos, sample apps, and resources out in the online documentation (https://cloud.ibm.com/docs/assistant?topic=assistant-sample-apps), and I maintain a GitHub project with a landing page of links to specific topics of interest on Watson Assistant (https://public-data-and-ai-csm.github.io/Public-DataAI-Assets/Watson_Assistant.html).

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    Daniel Toczala
    Community Leader and Customer Success Manager - Watson
    dtoczala@us.ibm.com
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    Original Message


  • 3.  RE: Chatbots accessibility

    IBM Champion
    Posted Thu March 31, 2022 03:31 AM
    Hello Daniel,

    Thank you very much for resources!

    I'm not accessibility expert but we have been asked about it and we are concerned about it. Not sure but maybe the accessibility need to be get at channel (web, mobile) level and not at service level so my question have not sense, but if your web need to be accessible and it is, then you need to include your chatbot (in that case Watson Assistant) in your channel, is this service/feature accessible or is "certified" for accessibility?

    I have found this others resources in redbooks site.

    Zero to Cognitive
    Learn how to build cognitive applications using the IBM Bluemix Cloud
    http://www.redbooks.ibm.com/Redbooks.nsf/RedbookAbstracts/crse0400.html?Open

    Building Cognitive Applications with IBM Watson Services: Volume 1 Getting Started
    http://www.redbooks.ibm.com/abstracts/sg248387.html?Open

    Building Cognitive Applications with IBM Watson Services: Volume 2 Conversation
    http://www.redbooks.ibm.com/abstracts/sg248394.html?Open

    Building Cognitive Applications with IBM Watson Services: Volume 3 Visual Recognition
    http://www.redbooks.ibm.com/Redbooks.nsf/RedbookAbstracts/sg248393.html?Open

    Building Cognitive Applications with IBM Watson Services: Volume 4 Natural Language Classifier
    http://www.redbooks.ibm.com/Redbooks.nsf/RedbookAbstracts/sg248391.html?Open

    Building Cognitive Applications with IBM Watson Services: Volume 5 Language Translator
    http://www.redbooks.ibm.com/Redbooks.nsf/RedbookAbstracts/sg248392.html?Open

    Building Cognitive Applications with IBM Watson Services: Volume 6 Speech to Text and Text to Speech
    http://www.redbooks.ibm.com/abstracts/sg248388.html?Open

    Building Cognitive Applications with IBM Watson Services: Volume 7 Natural Language Understanding
    http://www.redbooks.ibm.com/Redbooks.nsf/RedbookAbstracts/sg248398.html?Open

    Regards

    ------------------------------
    Gabriel Aberasturi
    Versia tecnologias emergentes
    ------------------------------

    Original Message


  • 4.  RE: Chatbots accessibility

    Posted Fri April 01, 2022 05:02 PM
    These appear to be beautiful books.
    However, they were published in 2017, or about 5 years ago.
    I have found even current classes on Cloudera are teaching technical concepts no longer available.

    An unsolicited a word of caution about the posted Redbook links.
    Before you decide to invest a lot of learning time in these books you may want to compare content with the current documentation. Many things have been deprecated or have changed significantly.


     



    Original Message


  • 5.  RE: Chatbots accessibility

    IBM Champion
    Posted Mon April 04, 2022 02:36 AM
    Hello Billy,

    Totally agree Billy! I'm aware about 5 years it's a life.

    I have only shared it for the references to the concepts I'm going try to share updated reference.

    As I've said, I'm trying to get the key concepts from an accessibility point of view to keep in mind when we're working with virtual assistant and to check if Watson Assistant meet them.

    One is Speech to Text and Text to Speech, but are there others? I have said that perhaps my point of view is wrong because this type of accessibility must be obtained outside the product or services (Watson Assistant) for example at the device level.

    Many thank for your points Billy.

    Regards

    ------------------------------
    Gabriel Aberasturi
    Versia tecnologias emergentes
    ------------------------------

    Original Message


  • 6.  RE: Chatbots accessibility

    Posted Wed March 30, 2022 11:05 AM
    I am very interested in your question. I am currently working on an advanced Speech to Text and Text to Speech integration with Watson Assistant curriculum for Expert Labs Training. Feel free to slack me @billy​​

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    Billy Rogers
    Expert Labs Training
    Data Scientist Technical Trainer
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    Original Message


  • 7.  RE: Chatbots accessibility

    Posted Wed March 30, 2022 12:45 PM
    The aspect of your question that interests me the most is the question concerning accessibility.
    My biggest concern: "Does my course (wrt WA) comply with accessibility guidelines".






    Original Message


  • 8.  RE: Chatbots accessibility

    IBM Champion
    Posted Thu March 31, 2022 03:43 AM
    Hello Billy

    That's our concern too. We are putting this feature as an improvement, is accessible to all the people?

    Regards

    ------------------------------
    Gabriel Aberasturi
    Versia tecnologias emergentes
    ------------------------------

    Original Message