SPSS Statistics

Hello,

After updating to SPSS Statistics version 30 there are some issues with saving my syntax. The issue is it cannot be save anymore!?

When I open a syntax and change something and then want to save it, strangely enough it deletes the part UTF-8

So then it says Encoding:.  instead of Encoding: UTF-8.

And when then pressing save a pop up appears with an error that Save has failed.

Then I cannot do anything in the syntax it is totally blocked.

This is very annoying and I hope there is a solution for this. 

Before the update this never happened.

Hello,

After updating to SPSS Statistics version 30 there are some issues with saving my syntax. The issue is it cannot be save anymore!?

When I open a syntax and change something and then want to save it, strangely enough it deletes the part UTF-8

So then it says Encoding:.  instead of Encoding: UTF-8.

And when then pressing save a pop up appears with an error that Save has failed.

Then I cannot do anything in the syntax it is totally blocked.

This is very annoying and I hope there is a solution for this. 

Before the update this never happened.

@@Michel de Graaf We have been able to reproduce this in-house and are now working on a fix that should be ready shortly. Thank you for reporting this issue and apologies for the inconvenience.

Regards,

Hello,

After updating to SPSS Statistics version 30 there are some issues with saving my syntax. The issue is it cannot be save anymore!?

When I open a syntax and change something and then want to save it, strangely enough it deletes the part UTF-8

So then it says Encoding:.  instead of Encoding: UTF-8.

And when then pressing save a pop up appears with an error that Save has failed.

Then I cannot do anything in the syntax it is totally blocked.

This is very annoying and I hope there is a solution for this. 

Before the update this never happened.

@@Michel de Graaf We have been able to reproduce this in-house and are now working on a fix that should be ready shortly. Thank you for reporting this issue and apologies for the inconvenience.

Regards,

Hello,

After updating to SPSS Statistics version 30 there are some issues with saving my syntax. The issue is it cannot be save anymore!?

When I open a syntax and change something and then want to save it, strangely enough it deletes the part UTF-8

So then it says Encoding:.  instead of Encoding: UTF-8.

And when then pressing save a pop up appears with an error that Save has failed.

Then I cannot do anything in the syntax it is totally blocked.

This is very annoying and I hope there is a solution for this. 

Before the update this never happened.

@@Michel de Graaf We have been able to reproduce this in-house and are now working on a fix that should be ready shortly. Thank you for reporting this issue and apologies for the inconvenience.

Regards,

Hello,

After updating to SPSS Statistics version 30 there are some issues with saving my syntax. The issue is it cannot be save anymore!?

When I open a syntax and change something and then want to save it, strangely enough it deletes the part UTF-8

So then it says Encoding:.  instead of Encoding: UTF-8.

And when then pressing save a pop up appears with an error that Save has failed.

Then I cannot do anything in the syntax it is totally blocked.

This is very annoying and I hope there is a solution for this. 

Before the update this never happened.

Hello,

I'm so relieved to see this thread exists. I just upgraded to SPSS 30 today and have been having issues all day ever since I switched. I'm using a Windows install, my encoding is set to locale and English. In my case, upon opening an empty syntax, I can type a line or two of code and create an initial save; however, upon re-opening the syntax and confirming that my encoding settings have not changed, when I type one or more additional lines of code, the program allows me to re-save at most once (and sometimes not at all) before throwing me a "Failed to save document" error followed by the encoding error below:

At times, the syntax editor has seemingly glitched out while I'm typing and, after freezing for a short period, inserting text in unusual places and/or ways such as:

• Inserting the input "RENAME" backwards (e.g. "EMANER") and in duplicate at the end of multiple lines

Or inserting duplicate stubs of my input (originally entered on line 2) at the end of the default encoding header in line 1 (as below):

With how quick the program is to crash, I've not been able to accomplish much of anything today! As such, I'm hoping that the fix for Michel's issue may hopefully resolve mine as well (and if not, that the QA team can get to the root of my issue too).

@@Michel de Graaf We have been able to reproduce this in-house and are now working on a fix that should be ready shortly. Thank you for reporting this issue and apologies for the inconvenience.

Regards,

Hello,

After updating to SPSS Statistics version 30 there are some issues with saving my syntax. The issue is it cannot be save anymore!?

When I open a syntax and change something and then want to save it, strangely enough it deletes the part UTF-8

So then it says Encoding:.  instead of Encoding: UTF-8.

And when then pressing save a pop up appears with an error that Save has failed.

Then I cannot do anything in the syntax it is totally blocked.

This is very annoying and I hope there is a solution for this. 

Before the update this never happened.

Hi @Keegan Phillips. In brief, yes it is the same issue as mentioned above. We are working round the clock to refresh all media so the fix should be available soon.

Apologies for the inconvenience, we have updated our testing processes to ensure this kind of issue won't recur.

Regards,

Hello,

I'm so relieved to see this thread exists. I just upgraded to SPSS 30 today and have been having issues all day ever since I switched. I'm using a Windows install, my encoding is set to locale and English. In my case, upon opening an empty syntax, I can type a line or two of code and create an initial save; however, upon re-opening the syntax and confirming that my encoding settings have not changed, when I type one or more additional lines of code, the program allows me to re-save at most once (and sometimes not at all) before throwing me a "Failed to save document" error followed by the encoding error below:

At times, the syntax editor has seemingly glitched out while I'm typing and, after freezing for a short period, inserting text in unusual places and/or ways such as:

• Inserting the input "RENAME" backwards (e.g. "EMANER") and in duplicate at the end of multiple lines

Or inserting duplicate stubs of my input (originally entered on line 2) at the end of the default encoding header in line 1 (as below):

With how quick the program is to crash, I've not been able to accomplish much of anything today! As such, I'm hoping that the fix for Michel's issue may hopefully resolve mine as well (and if not, that the QA team can get to the root of my issue too).

@@Michel de Graaf We have been able to reproduce this in-house and are now working on a fix that should be ready shortly. Thank you for reporting this issue and apologies for the inconvenience.

Regards,

Hello,

After updating to SPSS Statistics version 30 there are some issues with saving my syntax. The issue is it cannot be save anymore!?

When I open a syntax and change something and then want to save it, strangely enough it deletes the part UTF-8

So then it says Encoding:.  instead of Encoding: UTF-8.

And when then pressing save a pop up appears with an error that Save has failed.

Then I cannot do anything in the syntax it is totally blocked.

This is very annoying and I hope there is a solution for this. 

Before the update this never happened.

Hello,

Is there any more insight on when there will be a fix for the problem? I have to work from home right now because thankfully I haven't updated there yet. But my employer is not very happy about that.

Hi @Keegan Phillips. In brief, yes it is the same issue as mentioned above. We are working round the clock to refresh all media so the fix should be available soon.

Apologies for the inconvenience, we have updated our testing processes to ensure this kind of issue won't recur.

Regards,

Hello,

I'm so relieved to see this thread exists. I just upgraded to SPSS 30 today and have been having issues all day ever since I switched. I'm using a Windows install, my encoding is set to locale and English. In my case, upon opening an empty syntax, I can type a line or two of code and create an initial save; however, upon re-opening the syntax and confirming that my encoding settings have not changed, when I type one or more additional lines of code, the program allows me to re-save at most once (and sometimes not at all) before throwing me a "Failed to save document" error followed by the encoding error below:

At times, the syntax editor has seemingly glitched out while I'm typing and, after freezing for a short period, inserting text in unusual places and/or ways such as:

• Inserting the input "RENAME" backwards (e.g. "EMANER") and in duplicate at the end of multiple lines

Or inserting duplicate stubs of my input (originally entered on line 2) at the end of the default encoding header in line 1 (as below):

With how quick the program is to crash, I've not been able to accomplish much of anything today! As such, I'm hoping that the fix for Michel's issue may hopefully resolve mine as well (and if not, that the QA team can get to the root of my issue too).

@@Michel de Graaf We have been able to reproduce this in-house and are now working on a fix that should be ready shortly. Thank you for reporting this issue and apologies for the inconvenience.

Regards,

Hello,

After updating to SPSS Statistics version 30 there are some issues with saving my syntax. The issue is it cannot be save anymore!?

When I open a syntax and change something and then want to save it, strangely enough it deletes the part UTF-8

So then it says Encoding:.  instead of Encoding: UTF-8.

And when then pressing save a pop up appears with an error that Save has failed.

Then I cannot do anything in the syntax it is totally blocked.

This is very annoying and I hope there is a solution for this. 

Before the update this never happened.

Hello,

Is there any more insight on when there will be a fix for the problem? I have to work from home right now because thankfully I haven't updated there yet. But my employer is not very happy about that.

Hi @Keegan Phillips. In brief, yes it is the same issue as mentioned above. We are working round the clock to refresh all media so the fix should be available soon.

Apologies for the inconvenience, we have updated our testing processes to ensure this kind of issue won't recur.

Regards,

Hello,

I'm so relieved to see this thread exists. I just upgraded to SPSS 30 today and have been having issues all day ever since I switched. I'm using a Windows install, my encoding is set to locale and English. In my case, upon opening an empty syntax, I can type a line or two of code and create an initial save; however, upon re-opening the syntax and confirming that my encoding settings have not changed, when I type one or more additional lines of code, the program allows me to re-save at most once (and sometimes not at all) before throwing me a "Failed to save document" error followed by the encoding error below:

At times, the syntax editor has seemingly glitched out while I'm typing and, after freezing for a short period, inserting text in unusual places and/or ways such as:

• Inserting the input "RENAME" backwards (e.g. "EMANER") and in duplicate at the end of multiple lines

Or inserting duplicate stubs of my input (originally entered on line 2) at the end of the default encoding header in line 1 (as below):

With how quick the program is to crash, I've not been able to accomplish much of anything today! As such, I'm hoping that the fix for Michel's issue may hopefully resolve mine as well (and if not, that the QA team can get to the root of my issue too).

@@Michel de Graaf We have been able to reproduce this in-house and are now working on a fix that should be ready shortly. Thank you for reporting this issue and apologies for the inconvenience.

Regards,

Hello,

After updating to SPSS Statistics version 30 there are some issues with saving my syntax. The issue is it cannot be save anymore!?

When I open a syntax and change something and then want to save it, strangely enough it deletes the part UTF-8

So then it says Encoding:.  instead of Encoding: UTF-8.

And when then pressing save a pop up appears with an error that Save has failed.

Then I cannot do anything in the syntax it is totally blocked.

This is very annoying and I hope there is a solution for this. 

Before the update this never happened.

Hi @Michel de Graaf,

Yes, the new media will be fully available for download next Monday, October 7th. I believe that for on-prem licenses one can download the refreshed installers from the License Key Center (LKC) now. 

Thanks and regards,

Hello,

Is there any more insight on when there will be a fix for the problem? I have to work from home right now because thankfully I haven't updated there yet. But my employer is not very happy about that.

Hi @Keegan Phillips. In brief, yes it is the same issue as mentioned above. We are working round the clock to refresh all media so the fix should be available soon.

Apologies for the inconvenience, we have updated our testing processes to ensure this kind of issue won't recur.

Regards,

Hello,

I'm so relieved to see this thread exists. I just upgraded to SPSS 30 today and have been having issues all day ever since I switched. I'm using a Windows install, my encoding is set to locale and English. In my case, upon opening an empty syntax, I can type a line or two of code and create an initial save; however, upon re-opening the syntax and confirming that my encoding settings have not changed, when I type one or more additional lines of code, the program allows me to re-save at most once (and sometimes not at all) before throwing me a "Failed to save document" error followed by the encoding error below:

At times, the syntax editor has seemingly glitched out while I'm typing and, after freezing for a short period, inserting text in unusual places and/or ways such as:

• Inserting the input "RENAME" backwards (e.g. "EMANER") and in duplicate at the end of multiple lines

Or inserting duplicate stubs of my input (originally entered on line 2) at the end of the default encoding header in line 1 (as below):

With how quick the program is to crash, I've not been able to accomplish much of anything today! As such, I'm hoping that the fix for Michel's issue may hopefully resolve mine as well (and if not, that the QA team can get to the root of my issue too).

@@Michel de Graaf We have been able to reproduce this in-house and are now working on a fix that should be ready shortly. Thank you for reporting this issue and apologies for the inconvenience.

Regards,

Hello,

After updating to SPSS Statistics version 30 there are some issues with saving my syntax. The issue is it cannot be save anymore!?

When I open a syntax and change something and then want to save it, strangely enough it deletes the part UTF-8

So then it says Encoding:.  instead of Encoding: UTF-8.

And when then pressing save a pop up appears with an error that Save has failed.

Then I cannot do anything in the syntax it is totally blocked.

This is very annoying and I hope there is a solution for this. 

Before the update this never happened.

Hello Curtis,

Just to be sure, if I download this file (see attached screenshot) then in this file the fix is already build in?

Hi @Michel de Graaf,

Yes, the new media will be fully available for download next Monday, October 7th. I believe that for on-prem licenses one can download the refreshed installers from the License Key Center (LKC) now. 

Thanks and regards,

Hello,

Is there any more insight on when there will be a fix for the problem? I have to work from home right now because thankfully I haven't updated there yet. But my employer is not very happy about that.

Hi @Keegan Phillips. In brief, yes it is the same issue as mentioned above. We are working round the clock to refresh all media so the fix should be available soon.

Apologies for the inconvenience, we have updated our testing processes to ensure this kind of issue won't recur.

Regards,

Hello,

I'm so relieved to see this thread exists. I just upgraded to SPSS 30 today and have been having issues all day ever since I switched. I'm using a Windows install, my encoding is set to locale and English. In my case, upon opening an empty syntax, I can type a line or two of code and create an initial save; however, upon re-opening the syntax and confirming that my encoding settings have not changed, when I type one or more additional lines of code, the program allows me to re-save at most once (and sometimes not at all) before throwing me a "Failed to save document" error followed by the encoding error below:

At times, the syntax editor has seemingly glitched out while I'm typing and, after freezing for a short period, inserting text in unusual places and/or ways such as:

• Inserting the input "RENAME" backwards (e.g. "EMANER") and in duplicate at the end of multiple lines

Or inserting duplicate stubs of my input (originally entered on line 2) at the end of the default encoding header in line 1 (as below):

With how quick the program is to crash, I've not been able to accomplish much of anything today! As such, I'm hoping that the fix for Michel's issue may hopefully resolve mine as well (and if not, that the QA team can get to the root of my issue too).

@@Michel de Graaf We have been able to reproduce this in-house and are now working on a fix that should be ready shortly. Thank you for reporting this issue and apologies for the inconvenience.

Regards,

Hello,

After updating to SPSS Statistics version 30 there are some issues with saving my syntax. The issue is it cannot be save anymore!?

When I open a syntax and change something and then want to save it, strangely enough it deletes the part UTF-8

So then it says Encoding:.  instead of Encoding: UTF-8.

And when then pressing save a pop up appears with an error that Save has failed.

Then I cannot do anything in the syntax it is totally blocked.

This is very annoying and I hope there is a solution for this. 

Before the update this never happened.

Hi Michael, no guarantees yet on the MyIBM files being ready. The files uploaded to the License Key Center should be up to date though. I believe the MyIBM downloads may still be somewhere in the process of being published. That process is out of the hands of product development but I expect to complete soon.

Best,

Curtis

Hello Curtis,

Just to be sure, if I download this file (see attached screenshot) then in this file the fix is already build in?

Hi @Michel de Graaf,

Yes, the new media will be fully available for download next Monday, October 7th. I believe that for on-prem licenses one can download the refreshed installers from the License Key Center (LKC) now. 

Thanks and regards,

Hello,

Is there any more insight on when there will be a fix for the problem? I have to work from home right now because thankfully I haven't updated there yet. But my employer is not very happy about that.

Hi @Keegan Phillips. In brief, yes it is the same issue as mentioned above. We are working round the clock to refresh all media so the fix should be available soon.

Apologies for the inconvenience, we have updated our testing processes to ensure this kind of issue won't recur.

Regards,

Hello,

I'm so relieved to see this thread exists. I just upgraded to SPSS 30 today and have been having issues all day ever since I switched. I'm using a Windows install, my encoding is set to locale and English. In my case, upon opening an empty syntax, I can type a line or two of code and create an initial save; however, upon re-opening the syntax and confirming that my encoding settings have not changed, when I type one or more additional lines of code, the program allows me to re-save at most once (and sometimes not at all) before throwing me a "Failed to save document" error followed by the encoding error below:

At times, the syntax editor has seemingly glitched out while I'm typing and, after freezing for a short period, inserting text in unusual places and/or ways such as:

• Inserting the input "RENAME" backwards (e.g. "EMANER") and in duplicate at the end of multiple lines

Or inserting duplicate stubs of my input (originally entered on line 2) at the end of the default encoding header in line 1 (as below):

With how quick the program is to crash, I've not been able to accomplish much of anything today! As such, I'm hoping that the fix for Michel's issue may hopefully resolve mine as well (and if not, that the QA team can get to the root of my issue too).

@@Michel de Graaf We have been able to reproduce this in-house and are now working on a fix that should be ready shortly. Thank you for reporting this issue and apologies for the inconvenience.

Regards,

Hello,

After updating to SPSS Statistics version 30 there are some issues with saving my syntax. The issue is it cannot be save anymore!?

When I open a syntax and change something and then want to save it, strangely enough it deletes the part UTF-8

So then it says Encoding:.  instead of Encoding: UTF-8.

And when then pressing save a pop up appears with an error that Save has failed.

Then I cannot do anything in the syntax it is totally blocked.

This is very annoying and I hope there is a solution for this. 

Before the update this never happened.

Hi,

Can you please tell me where I can find the update in License Key Center? How do I get there?

I always installed through MyIBM.

Hi Michael, no guarantees yet on the MyIBM files being ready. The files uploaded to the License Key Center should be up to date though. I believe the MyIBM downloads may still be somewhere in the process of being published. That process is out of the hands of product development but I expect to complete soon.

Best,

Curtis

Hello Curtis,

Just to be sure, if I download this file (see attached screenshot) then in this file the fix is already build in?

Hi @Michel de Graaf,

Yes, the new media will be fully available for download next Monday, October 7th. I believe that for on-prem licenses one can download the refreshed installers from the License Key Center (LKC) now. 

Thanks and regards,

Hello,

Is there any more insight on when there will be a fix for the problem? I have to work from home right now because thankfully I haven't updated there yet. But my employer is not very happy about that.

Hi @Keegan Phillips. In brief, yes it is the same issue as mentioned above. We are working round the clock to refresh all media so the fix should be available soon.

Apologies for the inconvenience, we have updated our testing processes to ensure this kind of issue won't recur.

Regards,

Hello,

I'm so relieved to see this thread exists. I just upgraded to SPSS 30 today and have been having issues all day ever since I switched. I'm using a Windows install, my encoding is set to locale and English. In my case, upon opening an empty syntax, I can type a line or two of code and create an initial save; however, upon re-opening the syntax and confirming that my encoding settings have not changed, when I type one or more additional lines of code, the program allows me to re-save at most once (and sometimes not at all) before throwing me a "Failed to save document" error followed by the encoding error below:

At times, the syntax editor has seemingly glitched out while I'm typing and, after freezing for a short period, inserting text in unusual places and/or ways such as:

• Inserting the input "RENAME" backwards (e.g. "EMANER") and in duplicate at the end of multiple lines

Or inserting duplicate stubs of my input (originally entered on line 2) at the end of the default encoding header in line 1 (as below):

With how quick the program is to crash, I've not been able to accomplish much of anything today! As such, I'm hoping that the fix for Michel's issue may hopefully resolve mine as well (and if not, that the QA team can get to the root of my issue too).

@@Michel de Graaf We have been able to reproduce this in-house and are now working on a fix that should be ready shortly. Thank you for reporting this issue and apologies for the inconvenience.

Regards,

Hello,

After updating to SPSS Statistics version 30 there are some issues with saving my syntax. The issue is it cannot be save anymore!?

When I open a syntax and change something and then want to save it, strangely enough it deletes the part UTF-8

So then it says Encoding:.  instead of Encoding: UTF-8.

And when then pressing save a pop up appears with an error that Save has failed.

Then I cannot do anything in the syntax it is totally blocked.

This is very annoying and I hope there is a solution for this. 

Before the update this never happened.

Anybody? I cannot work in a normal way at the office. It is getting more frustrating. I need to stay at home.

I assume SPSS can give me a solution on how to get to the fix another way or tell me how to get to the license key center.

As said I installed through MyIBM. Because of the update my work is a disaster.

Hi,

Can you please tell me where I can find the update in License Key Center? How do I get there?

I always installed through MyIBM.

Hi Michael, no guarantees yet on the MyIBM files being ready. The files uploaded to the License Key Center should be up to date though. I believe the MyIBM downloads may still be somewhere in the process of being published. That process is out of the hands of product development but I expect to complete soon.

Best,

Curtis

Hello Curtis,

Just to be sure, if I download this file (see attached screenshot) then in this file the fix is already build in?

Hi @Michel de Graaf,

Yes, the new media will be fully available for download next Monday, October 7th. I believe that for on-prem licenses one can download the refreshed installers from the License Key Center (LKC) now. 

Thanks and regards,

Hello,

Is there any more insight on when there will be a fix for the problem? I have to work from home right now because thankfully I haven't updated there yet. But my employer is not very happy about that.

Hi @Keegan Phillips. In brief, yes it is the same issue as mentioned above. We are working round the clock to refresh all media so the fix should be available soon.

Apologies for the inconvenience, we have updated our testing processes to ensure this kind of issue won't recur.

Regards,

Hello,

I'm so relieved to see this thread exists. I just upgraded to SPSS 30 today and have been having issues all day ever since I switched. I'm using a Windows install, my encoding is set to locale and English. In my case, upon opening an empty syntax, I can type a line or two of code and create an initial save; however, upon re-opening the syntax and confirming that my encoding settings have not changed, when I type one or more additional lines of code, the program allows me to re-save at most once (and sometimes not at all) before throwing me a "Failed to save document" error followed by the encoding error below:

At times, the syntax editor has seemingly glitched out while I'm typing and, after freezing for a short period, inserting text in unusual places and/or ways such as:

• Inserting the input "RENAME" backwards (e.g. "EMANER") and in duplicate at the end of multiple lines

Or inserting duplicate stubs of my input (originally entered on line 2) at the end of the default encoding header in line 1 (as below):

With how quick the program is to crash, I've not been able to accomplish much of anything today! As such, I'm hoping that the fix for Michel's issue may hopefully resolve mine as well (and if not, that the QA team can get to the root of my issue too).

@@Michel de Graaf We have been able to reproduce this in-house and are now working on a fix that should be ready shortly. Thank you for reporting this issue and apologies for the inconvenience.

Regards,

Hello,

After updating to SPSS Statistics version 30 there are some issues with saving my syntax. The issue is it cannot be save anymore!?

When I open a syntax and change something and then want to save it, strangely enough it deletes the part UTF-8

So then it says Encoding:.  instead of Encoding: UTF-8.

And when then pressing save a pop up appears with an error that Save has failed.

Then I cannot do anything in the syntax it is totally blocked.

This is very annoying and I hope there is a solution for this. 

Before the update this never happened.

Hi Michel,

Open a case with SPSS. Then you'll get the support you need in order to load SPSS v29. That's my recommendation.

See my earlier reply post in this thread for some notes about that.

Best,

Carolyn

Anybody? I cannot work in a normal way at the office. It is getting more frustrating. I need to stay at home.

I assume SPSS can give me a solution on how to get to the fix another way or tell me how to get to the license key center.

As said I installed through MyIBM. Because of the update my work is a disaster.

Hi,

Can you please tell me where I can find the update in License Key Center? How do I get there?

I always installed through MyIBM.

Hi Michael, no guarantees yet on the MyIBM files being ready. The files uploaded to the License Key Center should be up to date though. I believe the MyIBM downloads may still be somewhere in the process of being published. That process is out of the hands of product development but I expect to complete soon.

Best,

Curtis

Hello Curtis,

Just to be sure, if I download this file (see attached screenshot) then in this file the fix is already build in?

Hi @Michel de Graaf,

Yes, the new media will be fully available for download next Monday, October 7th. I believe that for on-prem licenses one can download the refreshed installers from the License Key Center (LKC) now. 

Thanks and regards,

Hello,

Is there any more insight on when there will be a fix for the problem? I have to work from home right now because thankfully I haven't updated there yet. But my employer is not very happy about that.

Hi @Keegan Phillips. In brief, yes it is the same issue as mentioned above. We are working round the clock to refresh all media so the fix should be available soon.

Apologies for the inconvenience, we have updated our testing processes to ensure this kind of issue won't recur.

Regards,

Hello,

I'm so relieved to see this thread exists. I just upgraded to SPSS 30 today and have been having issues all day ever since I switched. I'm using a Windows install, my encoding is set to locale and English. In my case, upon opening an empty syntax, I can type a line or two of code and create an initial save; however, upon re-opening the syntax and confirming that my encoding settings have not changed, when I type one or more additional lines of code, the program allows me to re-save at most once (and sometimes not at all) before throwing me a "Failed to save document" error followed by the encoding error below:

At times, the syntax editor has seemingly glitched out while I'm typing and, after freezing for a short period, inserting text in unusual places and/or ways such as:

• Inserting the input "RENAME" backwards (e.g. "EMANER") and in duplicate at the end of multiple lines

Or inserting duplicate stubs of my input (originally entered on line 2) at the end of the default encoding header in line 1 (as below):

With how quick the program is to crash, I've not been able to accomplish much of anything today! As such, I'm hoping that the fix for Michel's issue may hopefully resolve mine as well (and if not, that the QA team can get to the root of my issue too).

@@Michel de Graaf We have been able to reproduce this in-house and are now working on a fix that should be ready shortly. Thank you for reporting this issue and apologies for the inconvenience.

Regards,

Hello,

After updating to SPSS Statistics version 30 there are some issues with saving my syntax. The issue is it cannot be save anymore!?

When I open a syntax and change something and then want to save it, strangely enough it deletes the part UTF-8

So then it says Encoding:.  instead of Encoding: UTF-8.

And when then pressing save a pop up appears with an error that Save has failed.

Then I cannot do anything in the syntax it is totally blocked.

This is very annoying and I hope there is a solution for this. 

Before the update this never happened.

Hi Michael, no guarantees yet on the MyIBM files being ready. The files uploaded to the License Key Center should be up to date though. I believe the MyIBM downloads may still be somewhere in the process of being published. That process is out of the hands of product development but I expect to complete soon.

Best,

Curtis

------------------------------
Curtis Browning
SPSS Statistics Architect

Original Message:
Sent: Mon October 07, 2024 01:21 PM
From: Michel de Graaf
Subject: Bug SPSS Statistics 30? deletes UTF-8 part of the Encoding

Hello Curtis,

Just to be sure, if I download this file (see attached screenshot) then in this file the fix is already build in?

------------------------------
Michel de Graaf

Original Message:
Sent: Fri October 04, 2024 12:10 PM
From: Curtis Browning
Subject: Bug SPSS Statistics 30? deletes UTF-8 part of the Encoding

Hi @Michel de Graaf,

Yes, the new media will be fully available for download next Monday, October 7th. I believe that for on-prem licenses one can download the refreshed installers from the License Key Center (LKC) now. 

Thanks and regards,

------------------------------
Curtis Browning
SPSS Statistics Architect

Original Message:
Sent: Fri October 04, 2024 11:03 AM
From: Michel de Graaf
Subject: Bug SPSS Statistics 30? deletes UTF-8 part of the Encoding

Hello,

Is there any more insight on when there will be a fix for the problem? I have to work from home right now because thankfully I haven't updated there yet. But my employer is not very happy about that.

------------------------------
Michel de Graaf

Original Message:
Sent: Thu October 03, 2024 09:59 AM
From: Curtis Browning
Subject: Bug SPSS Statistics 30? deletes UTF-8 part of the Encoding

Hi @Keegan Phillips. In brief, yes it is the same issue as mentioned above. We are working round the clock to refresh all media so the fix should be available soon.

Apologies for the inconvenience, we have updated our testing processes to ensure this kind of issue won't recur.

Regards,

------------------------------
Curtis Browning
SPSS Statistics Architect

Original Message:
Sent: Wed October 02, 2024 06:14 PM
From: Keegan Phillips
Subject: Bug SPSS Statistics 30? deletes UTF-8 part of the Encoding

Hello,

I'm so relieved to see this thread exists. I just upgraded to SPSS 30 today and have been having issues all day ever since I switched. I'm using a Windows install, my encoding is set to locale and English. In my case, upon opening an empty syntax, I can type a line or two of code and create an initial save; however, upon re-opening the syntax and confirming that my encoding settings have not changed, when I type one or more additional lines of code, the program allows me to re-save at most once (and sometimes not at all) before throwing me a "Failed to save document" error followed by the encoding error below:

At times, the syntax editor has seemingly glitched out while I'm typing and, after freezing for a short period, inserting text in unusual places and/or ways such as:

• Inserting the input "RENAME" backwards (e.g. "EMANER") and in duplicate at the end of multiple lines

Or inserting duplicate stubs of my input (originally entered on line 2) at the end of the default encoding header in line 1 (as below):

With how quick the program is to crash, I've not been able to accomplish much of anything today! As such, I'm hoping that the fix for Michel's issue may hopefully resolve mine as well (and if not, that the QA team can get to the root of my issue too).

------------------------------
Keegan Phillips

Original Message:
Sent: Wed October 02, 2024 11:30 AM
From: Curtis Browning
Subject: Bug SPSS Statistics 30? deletes UTF-8 part of the Encoding

@@Michel de Graaf We have been able to reproduce this in-house and are now working on a fix that should be ready shortly. Thank you for reporting this issue and apologies for the inconvenience.

Regards,

------------------------------
Curtis Browning
SPSS Statistics Architect

Original Message:
Sent: Wed October 02, 2024 04:59 AM
From: Michel de Graaf
Subject: Bug SPSS Statistics 30? deletes UTF-8 part of the Encoding

Hello,

After updating to SPSS Statistics version 30 there are some issues with saving my syntax. The issue is it cannot be save anymore!?

When I open a syntax and change something and then want to save it, strangely enough it deletes the part UTF-8

So then it says Encoding:.  instead of Encoding: UTF-8.

And when then pressing save a pop up appears with an error that Save has failed.

Then I cannot do anything in the syntax it is totally blocked.

This is very annoying and I hope there is a solution for this. 

Before the update this never happened.

------------------------------
Michel de Graaf
------------------------------

I am now at a point where I am really starting to get desperate. I am really not getting anywhere and by now I have been unable to go to the office to work for a week because of the bug. Once again I am downloading from MyIBM PA.

Apparently the fix does not show up there? Why, I am also a paying SPSS user, right? Opening a case doesn't work either (also a bug?) because when I press the submit butto nothing happens at all.

Then you go to the chat and then you get an email address that you can use mysphelp@us.ibm.com.

And then what do you get for a response?

Hello,
 
You have reached the My Support Portal help desk (a.k.a. MySupport at  https://www.ibm.com/mysupport/s/). As a dedicated team, we can only help you with issue or questions related to this site. Unfortunately, your inquiry is out of our support scope.

For any product related issues or questions, please open a product support case from the Support Portal, so that a technician for that specific product can help you further ( https://www.ibm.com/mysupport/s/). 

That's the problem!! I cannot open a case.

How do we fix this problem for me? Can somebody mail me the fix , give me a link to the fix.

Come on! this really can't go on!

------------------------------
Michel de Graaf

Original Message:
Sent: Mon October 07, 2024 02:52 PM
From: Curtis Browning
Subject: Bug SPSS Statistics 30? deletes UTF-8 part of the Encoding

Hi Michael, no guarantees yet on the MyIBM files being ready. The files uploaded to the License Key Center should be up to date though. I believe the MyIBM downloads may still be somewhere in the process of being published. That process is out of the hands of product development but I expect to complete soon.

Best,

Curtis

------------------------------
Curtis Browning
SPSS Statistics Architect

Original Message:
Sent: Mon October 07, 2024 01:21 PM
From: Michel de Graaf
Subject: Bug SPSS Statistics 30? deletes UTF-8 part of the Encoding

Hello Curtis,

Just to be sure, if I download this file (see attached screenshot) then in this file the fix is already build in?

------------------------------
Michel de Graaf

Original Message:
Sent: Fri October 04, 2024 12:10 PM
From: Curtis Browning
Subject: Bug SPSS Statistics 30? deletes UTF-8 part of the Encoding

Hi @Michel de Graaf,

Yes, the new media will be fully available for download next Monday, October 7th. I believe that for on-prem licenses one can download the refreshed installers from the License Key Center (LKC) now. 

Thanks and regards,

------------------------------
Curtis Browning
SPSS Statistics Architect

Original Message:
Sent: Fri October 04, 2024 11:03 AM
From: Michel de Graaf
Subject: Bug SPSS Statistics 30? deletes UTF-8 part of the Encoding

Hello,

Is there any more insight on when there will be a fix for the problem? I have to work from home right now because thankfully I haven't updated there yet. But my employer is not very happy about that.

------------------------------
Michel de Graaf

Original Message:
Sent: Thu October 03, 2024 09:59 AM
From: Curtis Browning
Subject: Bug SPSS Statistics 30? deletes UTF-8 part of the Encoding

Hi @Keegan Phillips. In brief, yes it is the same issue as mentioned above. We are working round the clock to refresh all media so the fix should be available soon.

Apologies for the inconvenience, we have updated our testing processes to ensure this kind of issue won't recur.

Regards,

------------------------------
Curtis Browning
SPSS Statistics Architect

Original Message:
Sent: Wed October 02, 2024 06:14 PM
From: Keegan Phillips
Subject: Bug SPSS Statistics 30? deletes UTF-8 part of the Encoding

Hello,

I'm so relieved to see this thread exists. I just upgraded to SPSS 30 today and have been having issues all day ever since I switched. I'm using a Windows install, my encoding is set to locale and English. In my case, upon opening an empty syntax, I can type a line or two of code and create an initial save; however, upon re-opening the syntax and confirming that my encoding settings have not changed, when I type one or more additional lines of code, the program allows me to re-save at most once (and sometimes not at all) before throwing me a "Failed to save document" error followed by the encoding error below:

At times, the syntax editor has seemingly glitched out while I'm typing and, after freezing for a short period, inserting text in unusual places and/or ways such as:

• Inserting the input "RENAME" backwards (e.g. "EMANER") and in duplicate at the end of multiple lines

Or inserting duplicate stubs of my input (originally entered on line 2) at the end of the default encoding header in line 1 (as below):

With how quick the program is to crash, I've not been able to accomplish much of anything today! As such, I'm hoping that the fix for Michel's issue may hopefully resolve mine as well (and if not, that the QA team can get to the root of my issue too).

------------------------------
Keegan Phillips

Original Message:
Sent: Wed October 02, 2024 11:30 AM
From: Curtis Browning
Subject: Bug SPSS Statistics 30? deletes UTF-8 part of the Encoding

@@Michel de Graaf We have been able to reproduce this in-house and are now working on a fix that should be ready shortly. Thank you for reporting this issue and apologies for the inconvenience.

Regards,

------------------------------
Curtis Browning
SPSS Statistics Architect

Original Message:
Sent: Wed October 02, 2024 04:59 AM
From: Michel de Graaf
Subject: Bug SPSS Statistics 30? deletes UTF-8 part of the Encoding

Hello,

After updating to SPSS Statistics version 30 there are some issues with saving my syntax. The issue is it cannot be save anymore!?

When I open a syntax and change something and then want to save it, strangely enough it deletes the part UTF-8

So then it says Encoding:.  instead of Encoding: UTF-8.

And when then pressing save a pop up appears with an error that Save has failed.

Then I cannot do anything in the syntax it is totally blocked.

This is very annoying and I hope there is a solution for this. 

Before the update this never happened.

------------------------------
Michel de Graaf
------------------------------

Hi @Michel de Graaf,

Yes, the new media will be fully available for download next Monday, October 7th. I believe that for on-prem licenses one can download the refreshed installers from the License Key Center (LKC) now. 

Thanks and regards,

Hello,

Is there any more insight on when there will be a fix for the problem? I have to work from home right now because thankfully I haven't updated there yet. But my employer is not very happy about that.

Hi @Keegan Phillips. In brief, yes it is the same issue as mentioned above. We are working round the clock to refresh all media so the fix should be available soon.

Apologies for the inconvenience, we have updated our testing processes to ensure this kind of issue won't recur.

Regards,

Hello,

I'm so relieved to see this thread exists. I just upgraded to SPSS 30 today and have been having issues all day ever since I switched. I'm using a Windows install, my encoding is set to locale and English. In my case, upon opening an empty syntax, I can type a line or two of code and create an initial save; however, upon re-opening the syntax and confirming that my encoding settings have not changed, when I type one or more additional lines of code, the program allows me to re-save at most once (and sometimes not at all) before throwing me a "Failed to save document" error followed by the encoding error below:

At times, the syntax editor has seemingly glitched out while I'm typing and, after freezing for a short period, inserting text in unusual places and/or ways such as:

• Inserting the input "RENAME" backwards (e.g. "EMANER") and in duplicate at the end of multiple lines

Or inserting duplicate stubs of my input (originally entered on line 2) at the end of the default encoding header in line 1 (as below):

With how quick the program is to crash, I've not been able to accomplish much of anything today! As such, I'm hoping that the fix for Michel's issue may hopefully resolve mine as well (and if not, that the QA team can get to the root of my issue too).

@@Michel de Graaf We have been able to reproduce this in-house and are now working on a fix that should be ready shortly. Thank you for reporting this issue and apologies for the inconvenience.

Regards,

Hello,

After updating to SPSS Statistics version 30 there are some issues with saving my syntax. The issue is it cannot be save anymore!?

When I open a syntax and change something and then want to save it, strangely enough it deletes the part UTF-8

So then it says Encoding:.  instead of Encoding: UTF-8.

And when then pressing save a pop up appears with an error that Save has failed.

Then I cannot do anything in the syntax it is totally blocked.

This is very annoying and I hope there is a solution for this. 

Before the update this never happened.