As mentioned to others, this problem will normally resolve itself after 24 hours.
Bear in mind that you see only reports from people who experience a problem downloading; you have no information on the number of people who do not experience a problem.
Original Message:
Sent: Mon August 14, 2023 06:30 AM
From: RALF GOLLMER
Subject: Academic Initiative: Help with "Requested resource is currently unavailable, please try again later"
Hi Rory,
I see these messages now for a long time and have the same issue.
Why has IBM no way to resolve this issue for everyone in the academic initiative and instead does individual repairs for each one who complains?
This approach obviously consumes much more manpower than to find a general solution!
I do not believe that IBM is unable to resolve hat issue, which persists for too many months now.
Else, i.e. if the IBM people are unable to find a real solution - how should one trust IBM software solutions at all?
Best regards
Ralf Gollmer, Faculty of Mathmatics, University of Duisburg-Essen
ralf.gollmer@uni-due.de
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RALF GOLLMER
Assistent
Universität Duisburg-Essen
Essen
Original Message:
Sent: Tue July 25, 2023 02:34 PM
From: Rory Keeley
Subject: Academic Initiative: Help with "Requested resource is currently unavailable, please try again later"
Hi Emanuele
I'm glad that this has been resolved.
No problem to install on multiple machines. Assuming they're the same OS, you can simply run the installer twice.
Thank you for your interest in CPLEX Optimization Studio.
regards
Rory
------------------------------
Rory Keeley
Original Message:
Sent: Mon July 24, 2023 01:07 PM
From: Emanuele Borgonovo
Subject: Academic Initiative: Help with "Requested resource is currently unavailable, please try again later"
Thank you Rory very much!
At the moment I was able to download the software.
I have not installed it yet. I take the occasion to ask, as I need to install it on two machines.
That is not a problem, right?
The reason is that I work with 2 pcs, one of which has a higher memory and I usually let it run for several consecutive ours, while the first is just my regular pc.
Thank you!
All the best,
Emanuele
-----
Prof. Emanuele Borgonovo, Ph.D. (MIT)
Head, Department of Decision Sciences, Bocconi University
Co-Editor-in-Chief, European Journal of Operational Research
President, Decision Analysis Society, INFORMS (2020-2022)
Room 3-D2-07, Bocconi University
Via Roentgen 1, 20136, Milano (ITALY)
Original Message:
Sent: 7/24/2023 1:02:00 PM
From: Rory Keeley
Subject: RE: Academic Initiative: Help with "Requested resource is currently unavailable, please try again later"
Hello Emanuele
Normally this issue resolves itself about 24 hours after you experience it. Can you please clear your browser cache and try again?
regards
Rory
------------------------------
Rory Keeley
Original Message:
Sent: Thu July 20, 2023 03:59 PM
From: Emanuele Borgonovo
Subject: Academic Initiative: Help with "Requested resource is currently unavailable, please try again later"
I am having the same problem. My email is:
emanuele DOT borgonovo AT unibocconi DOT it
Thank you for your assistance! Emanuele Borgonovo, Bocconi University
------------------------------
Emanuele Borgonovo
Original Message:
Sent: Tue February 28, 2023 09:54 AM
From: Rory Keeley
Subject: Academic Initiative: Help with "Requested resource is currently unavailable, please try again later"
Problem: Some users of the Academic Initiative/Skillsbuild website see this message "Requested resource is currently unavailable, please try again later" when they try to download a CPLEX Optimization Studio installer. We are working to try to stop this happening for already registered users.
Solution: Normally this issue will resolve itself about 24 hours after you experience it. Please clear your browser cache and try again after 24 hours. For most users this is enough to gain access.
If the problem persists: In a reply below, please add your name, your email (obscure it by using AT for @ and DOT for the . character), and the academic institution to which you belong. Note that you should provide the same details with which you've registered for the Academic Initiative/Skillsbuild website. We will check the messages daily and let you know when we have validated your details and you can download an installer.
------------------------------
Rory Keeley
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