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Troubleshooting Catalogue - Benchmarking

Mon March 08, 2021 02:42 PM

Apptio Community Member

This catalogue is a collection of all troubleshooting articles and resources for Benchmarking (IT Benchmarking)! Articles are divided by topic to help you find the symptoms you're experiencing.

Browser Compatibility	Interactive Benchmarking: Supported browsers and screen resolution Supported browsers: Chrome, Edge, Firefox, Internet Explorer 11 Minimum screen resolution: 1024 x 768.
File & Formatting Errors
Role & Permission Issues
Deletion Errors
Duplicate Data
Missing Data	Troubleshoot missing reports - ATUM v2 Unit of Measure Update If you can't view reports in IT Benchmarking, make sure your Benchmark Configuration File is updated to the latest version of ATUM. Benchmark Data not displaying on reports Minor settings adjustments to solve missing Benchmark data
Data Accuracy & Management Issues	How to: override cost data Instructions on cost data override features in IT Benchmarking.
General Troubleshooting	Creating Quantities for the IT Resource Towers and Sub-Towers Walkthrough of methods to create and upload resource data to IT Benchmarking. About fetching actuals from Cost Transparency 12.2+ This article also on Apptio HelpCenter