◆ Applies to: Apptio Planning Essentials, Apptio Planning Standard
Apptio Planning Release Process
IBM Apptio Planning follows a bi-weekly release cadence, with updates deployed every two weeks. While not every release includes new features, each update may contain system enhancements or bug fixes to improve performance and stability.
To minimize disruption, new features are typically released behind a feature flag, allowing Admins to enable them when ready. This helps teams evaluate functionality in a controlled way before it impacts broader workflows.
TIP: Stay informed on upcoming releases by following the Apptio Planning: What’s New page. You can also view detailed release notes in IBM Documentation (login required).
Release cadence
Apptio Planning updates are deployed in two stages:
Sandbox Environments
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Sandbox environments receive the release one week before production.
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This early access window allows Admins to test features, validate integrations, and prepare users before the release reaches Main environments.
Main (Production) Environments
If you need a Sandbox environment for testing, contact your Customer Success Manager.
Upgrade and maintenance windows
Apptio releases are rolled out over a week, starting on Monday. Customer environments are upgraded on their selected Upgrade Day, with upgrades alternating weekly between sandbox and production environments.
In addition to product upgrades, Apptio performs routine system maintenance every Wednesday and Saturday. These maintenance windows are separate from product releases, and any downtime is expected to be minimal.
| Region / URL |
Local Region Time |
Maintenance Type |
|
Americas
frontdoor.apptio.com
|
20:00 – 00:00 Pacific Time
|
Product upgrades
|
|
18:00 – 00:00 Pacific Time
|
General system maintenance
|
|
Europe
frontdoor-eu.apptio.com
|
22:00 - 02:00 Central European Time
|
Product Upgrades
|
|
21:00 – 03:00 Central European Time
|
General system maintenance
|
|
Asia Pacific
frontdoor-au.apptio.com
|
20:00 - 00:00 Australian Eastern Time
|
Product Upgrades
|
|
21:00 - 03:00 Australian Eastern Time
|
General system maintenance
|
|
US GovCloud
frontdoor-usgov.apptio.com
|
18:00 - 00:00 Pacific Time
|
General system maintenance and Product upgrades
|
|
Middle East
frontdoor-me.apptio.com
|
20:00 – 00:00 Gulf Standard Time
|
Product Upgrades
|
|
18:00 – 00:00 Gulf Standard Time
|
General system maintenance
|
Choosing your upgrade day
You can choose your preferred upgrade day via the Company Profile page:
- In Apptio Planning, go to the Settings menu (
)
- Click Company Profile.
- Select your desired day from the Upgrade Day dropdown.
Apptio will process upgrades on the selected day or any prior date. Changing your upgrade day to an earlier date means your environment will be upgraded the next day.
Example: If your current upgrade day is Thursday and you change it to Monday on a Tuesday, your environment will be upgraded during the next upgrade window.
If an upgrade doesn’t complete on the scheduled day, it will retry the following day.
Additional notes
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This upgrade schedule applies to customers in the Americas, EMEA, and APAC domains (e.g., frontdoor.apptio.com, frontdoor-eu.apptio.com, frontdoor-au.apptio.com).
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Customers in GovCloud or IRAP domains will be upgraded during scheduled Wednesday and Saturday system maintenance windows.
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Upgrade days are environment-specific—you may choose different upgrade days for Sandbox and Main environments.
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Regular system maintenance is performed on Wednesdays and Saturdays, separate from release upgrades. Downtime is rare and typically minimal.