Service Demand Planning, also known as SDP, is an application built on top of IT Planning Foundation that helps you capture service demand, analyze service costs, and calculate service prices that will help IT recover its operating expense from Business Units consuming IT services.

SDP seamlessly integrates with IT Planning Foundation (ITPF) and the Project Financial Planning, also known as PFP, application modules to help you better align the financial planning of IT resources, services, and projects with business objectives. SDP also integrates closely with PFP so that you can input service demand and allocate service cost to your IT projects.

SDP provides a holistic view of the services provided by IT and the demand for those services coming from the rest of the business.

Using SDP:

• Service Owners and Portfolio managers can plan the service spend based on the volume of demand for services by the business.
• IT Finance can generate predictable and equitable charges for your business consumers to help you better manage the cost recovery for your services.
• Business Unit Owners and Business Relationship Managers (BRM) can directly interact with service owners to forecast BU consumption of services and see the cost of service consumption.

You can use SDP to:

• Upload your Service Catalog and assign service owners to input and approve your Service plans.
• Forecast service demand. Service demand can originate from multiple sources, such as external customers, like the business, and internal customers, like services and projects. SDP allows you to import service demand from the operational environment or enter it manually.
• If you are using Project Financial Planning, project demand is automatically entered and clearly visible to service owners, including forecasted usage that reflects project "run" costs.
• Forecast costs directly against services. Using SDP, you can review the forecasted demand and then make adjustments via resource planning to accurately forecast the resource costs.
• View the Total Cost of Ownership, also known as TCO, of the service or portfolio of services. This includes the directly budgeted costs from the Expenses page, and the indirect costs resulting from the forecasted usage of other services. The Ledger view reflects the true cost of each service by showing the transfer of cost from one cost object to another (service to project or department to project).

That’s a quick introduction to Service Demand Planning. Thank you for watching!